We were on a road trip to Santa Barbara and our check engine light went on while on the freeway,…read morewhole car shaking. We pulled off and Tom's Auto Service was the closet shop to pull in. For us, it was a stressful situation as we were traveling with a difficult toddler. They came out and got us in and diagnosed in less than an hour. They recommended a great coffee shop where we could wait, and one of the guys worked through his lunch to get us back on the road. All the guys were kind, honest, and the work was fairly price and completed in less than three hours. Highly recommend them whether you are local or passing through and a problem arises unexpectedly. We are incredibly thankful to them and for such a great experience.

Great prices very happy with the work and attention to details. I had a smog done and had a great…read moreexperience with the shop

Eric and Ben always exceed my expectations. They provide excellent, honest service at an reasonable…read moreprice. I have taken my 2011 and 2001 Mercedes SUV to them for a few years now. Recently, Eric spent a great deal of time dealing with some challenges I was having with my 2001. I was very impressed with his willingness to take great care...as I have had this car for many years and their is sentimental value. The grand total also blew my mind, very reasonable for the amount of work done. Arroyo Grande is lucky to have them. I greatly appreciate their work ethic and standards.

2nd experience with Bavarian Auto Haus; quick turn around & fixed the issue. Very efficient & easy…read moreto work with. Would recommend.

I needed a smog check for a BMW i3 which is an electric car but also has a small gas backup motor…read more I couldn't find a local shop that was able to do the smog check, including a local dealership. When I brought it in they were momentarily stumped (where is the gas engine?) but they were unfazed and figured it out in such a quick, professional and friendly way that I could not have been happier.

Took my car to Carl's Muffler expecting to buy a new muffler. Mario was honest and offered to weld…read morethe punctured area first. In and out in 30 minutes. Amazing customer service. Very kind. HIGHLY recommend!

I had a great experience bringing my Jeep Renegade in. I originally came in for an oil change, to…read morehave the brakes checked because of some squeaking, and to have the A/C looked at. They were thorough, straightforward, and kept me informed about what they found without making me feel like they were trying to sell me a bunch of things I didn't need. They also discovered a nest under the hood, which was definitely an unexpected bonus adventure, and took the time to talk through what they were seeing and what might have caused it. (My Renegade turned into a temporary wildlife studio apartment.) I really appreciated how friendly and honest everyone was. It's hard to find an auto shop where you feel comfortable trusting their recommendations, and I left feeling like my Jeep had been genuinely well taken care of. I'll absolutely be bringing it back for future service. Highly recommend!

I went to Jaeckels Automotive after my daughter getting some outlandish diagnosis from a…read moredealership. They said brakes were dangerously in need of replacement and catalytic converter was 'trending down' and would need replacement. Jaeckels inspected the vehicle and reported that the brakes had at 20k before they even needed to be looked at and, as I suspected, the catalytic converter was fine and you can't test them to rate as trending down. I appreciated the honesty and the integrity to give the facts when we would have been accepting of brake jobs and been unaware they were not needed now. The dealership put my daughter in a state of fear because they said the brakes were so bad they were unsafe. She even postponed a trip until we could get them taken care of. Jaeckels has earned my future business and my respect for their business practice. I recommend Jaeckels without hesitation.

Went to take in my 2011 Kia Soul for what sounded like engine knocking. There was a recall for this…read morevery reason the mechanic said, but I was over the mileage amount. Now it was up to me to have them do an inspection /evaluation which would let them know the source of the problem. After the inspection /evaluation we high was $145-well worth it but the way-the source of the problem was determined as the timing belt which was worn and needed replacement several thousand miles ago. One issue found and in finding it they also found that the AC belt was badly worn and needed replacing. They replaced the AC belt and changed my engine oil and filter as requested and I was on my way. But not before meeting the entire family. It was great to get to know them and look forward to my next visit. Then they will change out the timing belt-which they had to special order by the way-and my Kia Soul will be like new again. It was recommended that I go to Rojas Auto Mechanic by someone I met recently, because they were supposed to be up front and trustworthy. I now second that emotion.

Life savers!!! We ran into major engine issues on a road trip. We called them and showed up 20…read moreminutes later. Keep in mind this was 30 minutes before they were set to close. Had our problems diagnosed and fixed in no time for a more than fair price. Great hospitality as well with friendly staff, free drinks, and a nice bathroom. Cant thank these guys enough. Saved our day!!

Great service! I'm very satisfied with their customer service and quality of work. I would…read moredefinitely recommend

Was referred here to get my muffler installed by another mechanic who worked on my truck. Was told…read moreit was a family owned business that was trustworthy and reliable. I have to agree with that and add that this spot was awesome! Brought in my own BA muffler system with an exhaust tip and needed a new tailpipe threw on. I walked in early in the morning and was greeted with excellent customer service and they took the time to include me in the decision making before they did anything. (Not everything fit exactly as it should and needed to be slightly modified) I really appreciated that. Would give this spot 6 Stars if I could! Thanks guys! Will be back in the future for sure!

My first impression when pulling up in the driveway was wow this is an Autobody place, it's really…read morenice. Walked into the reception area and was greeted with a nice hello how can I help you. The reception area is very clean with a big tv and free coffee. Sat down for a few minutes and was greeted with another hello my name is Jason, how can I help you. We walked out to see the car and was like oh I think we can just pop that back on with no charge to you. Allow me to take the car to the back, Jason brings the car back within a couple of minutes and it's fixed. I highly recommend this place. From cleanliness to friendliness

Zero stars if I could. They have poor quality control. They…read moredon't keep you updated on the progress of the car and when you do call no one knows what they are doing. They say one moment each time. I dropped it off for a bumper repair and when I went to pick it up, my whole car had over spray all over it. The issue was only on my back corner bumper and now my entire car is an issue. They said they don't know what happened... seriously??!?! I went to pick up for the second time and it was still the same, had to return to drop off again and they said it would be done by the end of the day and I had to call them and for them to tell me they got most of it off. Seriously?!?!? I have been out of a car and they can't fix the problem. Now that it is Mainline with Kraizen its not the same reputable service. Im so over this place.

I bought my used car in 2006. The year of the car is 2003. The Souza's…read more Have taken care of my PT CRUISER since I Bought it. Their business is a husband and wife operation. They are kind and caring making sure all jobs are done correctly and everything is explained to the Customer. If something extra needs Work they always explain what it needs and the cost. Because of the care my car has received from the Souza's it is a car in excellent shape mechanically and also the interior still looks really good too! I don't know what the value would be from a dealership. I feel it is worth more than book value.

Do not go to jiffy lube or dealership if you're not using a local auto service like Souza…read moreperformance you are probably paying too much and not getting the services you are paying for. I have lived on central coast for 40 years and Sousa performance is by far the best auto repair/auto service in the region. Well worth the trip to Oceano