Jason, who is the manager that has the skill to know exactly what is right or wrong with your…read moretransmission knows how to give customer service. I mean really good customer service which is a very rare thing nowadays. Highly recommend.

I took my vehicle to Carolina Transmission to fix a transmission problem. The manager, Jason,…read moredrove me ALL over trying to find a rental car for me so I could get to my Grandson's college graduation. When he could not find a rental car, he told me he would move my car to the top of the list, and said it would be done by noon the next day. At 10:45am the next day, the shop called to say Jason was on his way to my hotel to pick me up! If you are ever in Franklin, North Carolina and need your transmission worked on, I HIGHLY recommend Carolina Transmissions. They know how to do customer right!!

Great work, great service. Well worth what they charge, if you want your vehicle done right this is…read morethe place

Worse place EVER! They ripped us off for thousands of dollars, and at the last diagnostic we…read moredecided to get a second opinion, and we were told there wasn't an issue, and didn't need to be repaired.

'Had my car serviced today. Great job, timely, and affordable. These guys even reminded me it was…read moretime for a tire rotation and cabin air filter change, but quoted prices and asked if I wanted these services. Honest, and helpful. 'See you in a few months for more servicing. Highly recommended.

Excellent and friendly service. The professional staff fixed my leaking tire and answered all my…read morequestions. I'm happy to recommend Welch Automotive and Tire.

I am so grateful for Ridgecrest Towing and especially Tim. My car struck in the mountains far from…read morehome, but Tim was incredibly kind and professional. He went the extra mile by making sure I knew exactly where I needed to go next. His kindness in an unfamiliar place really put my mind at ease. Thank you, Tim!

Fast to respond to my issue, and towing. They came quickly the two times I've used them.read more

They did a thorough job flushing my radiator but failed to reinstall the skid plate under the car…read more Bolts are not tightened and or are missing. Now have to take it back again for them to correct their incomplete work. In addition, I really do not appreciate their dirty uniforms on my light colored interior. I now have to clean my seats from their greasy uniforms. With sooo many negative reviews one would think they would/could correct these most basic issues. I guess they really don't care. Nice guys but I won't be returning for service.

They patched our tire. It was a little wait (30min)but they didn't charge us. Nothing bad to say…read moreabout this place. They are super busy, so if you go, have patience. They are going as fast as they can.

We called made an appointment to have front brakes fixed on a 2004 Ford Escape. Yes we said front…read morebrakes. They charged 130 bucks to drive it around parking lot only to say, you need brakes. They replaced everything with brand new parts, charged a core charge and we all know how that works. They keep the core charge when they returned the used parts. In the end they did all four wheels and charged over 1400.00. parts where not more than 300.00 plus they pulled the core charge game. Convently they found a broken vacuum line said to bring it back next day they would fix that. 90.00 for a black vacuum line? While paying that bill the girl burning Mike said oh you forgot to pay for the new calipers yesterday. Did I mention he had a GA tag in his car? Pretty sure that had a lot to do with this ripoff.

DO NOT TAKE YOUR VEHICLE TO RIDGECREST AUTOMOTIVE. I took my…read moretruck to get serviced for two problems, it was grinding when taking a RH turn. Also, it would shake if you hit a hole a certain way; however, this was uncommon. After I dropped it off, they called and told me what they thought it needed. The list included upper and lower control arms for both sides, a wheel bearing, ball joints, a sway bar end link, and an alignment. I asked what it would cost, his said his estimate was $1,925. I told him to go ahead and fix it, to which he asked if I also wanted him to go ahead and order me some tires. I declined seeing as I was already paying almost $2,000 at one time. The next day they called me and told me to come get it, my balance was $2,000.88. The only thing I liked about Ridgecrest was they did give me a cash discount. I could not get my truck at the time so I just got the keys. As soon as I picked my truck up that night, I knew something was not correct. I was making a rattling sound like something was loose. It was not making this sound when I dropped it off. They left a bolt loose on one of the control arms, which I found as soon as I crawled under it. They never fixed the grinding either. I dropped it off the next Monday and told them what they had done. They went over everything and done another alignment, because I knew it wasn't in alignment if the passenger side had slack in it. They also tried to find the grinding again, which they thought they had fixed with the wheel bearing. Once they had "fixed" it this time, it done the exact same thing, nothing changed! It still sounded like something is loose and rattling. I took it back again, and had the owner ride with me to show him the sound it was making and to show him the grinding it was doing. He agreed and said something didn't sound right and that he would take another look at it. Today I got a call, and they said it needed tie rod ends and ANOTHER ALIGNMENT which was going to be around $580. They also said they did not know what the grinding was. IN SHORT, I dropped the truck off with two problems and left with two problems and 2000 dollars less. I do not recommend taking your vehicle here.

They are very friendly helpful people. Had an inspection there today and was greeted right away and…read morewas out the door quickly.

Can't do inspections. Not very helpful in doing anything for you. Also not very friendly when…read moreyou go there.

I brought my '22 Chevy Spark to Countryside to troubleshoot a noise that another dealership in…read moreWaynesville couldn't help with. I had it to 2 other dealerships before I thought to try Countryside; and they identified the issue and fixed it under warranty with no questions asked. Now I get all the standard service for the little road warrior done there and the people could not be friendlier! While I can't say anything about the sales department because I bought this commuter from a dealership near the Virginia state line, the service department is great at this dealership.

Very deceptive business practices, they try to lie and manipulate you anyway they can into getting…read morea car with them they will run your credit and give you an interest rate two or 3% higher than what it actually is and not tell you about it because they want a pocket extra money. The add-ons they sell are complete scams most of the time they're not even on the vehicle. This is the dealership where you don't feel welcome and as soon as you buy, they don't want anything to do with you. Never do business with these people.

Sold me a Jeep that had a lemon law title without informing me. When I found out they agreed to let…read moreme return it but I had to purchase another vehicle off their lot. They didn't have anything I liked and refused to bring another vehicle from their sister lot so I had to buy a truck I didn't even want. The manager was extremely rude even after I told him I am a business owner and buy a vehicle or two every year. Never again would I step foot on that lot.

We purchased a car that would jerk several times when pushing the gas peddle. We mentioned it…read morebefore the purchase, multiple times asking if this was an issue with the car and if it could be fixed. We were told it was simply because it's a small motor, and that it wasn't not something wrong with the car. Well.....just about a year later, the lurching and jerking when pushing the gas peddle continued to worsen. We took it in to the dealership, and they were able to " fix the problem" for $450. We had purchased an extended warranty, but they said fixing the problem was not covered by the warranty because it was considered maintenance, not a warranty issue. All along it had been spark plugs. I feel that we were taken in, taken advantage of, and railroaded. Will not be purchasing another car here, and will be avoiding having any repair work done here.