We called made an appointment to have front brakes fixed on a 2004 Ford Escape. Yes we said front brakes. They charged 130 bucks to drive it around parking lot only to say, you need brakes. They replaced everything with brand new parts, charged a core charge and we all know how that works. They keep the core charge when they returned the used parts. In the end they did all four wheels and charged over 1400.00. parts where not more than 300.00 plus they pulled the core charge game. Convently they found a broken vacuum line said to bring it back next day they would fix that. 90.00 for a black vacuum line? While paying that bill the girl burning Mike said oh you forgot to pay for the new calipers yesterday. Did I mention he had a GA tag in his car? Pretty sure that had a lot to do with this ripoff. read more

DO NOT TAKE YOUR VEHICLE TO RIDGECREST AUTOMOTIVE. I took my truck to get serviced for two problems, it was grinding when taking a RH turn. Also, it would shake if you hit a hole a certain way; however, this was uncommon. After I dropped it off, they called and told me what they thought it needed. The list included upper and lower control arms for both sides, a wheel bearing, ball joints, a sway bar end link, and an alignment. I asked what it would cost, his said his estimate was $1,925. I told him to go ahead and fix it, to which he asked if I also wanted him to go ahead and order me some tires. I declined seeing as I was already paying almost $2,000 at one time. The next day they called me and told me to come get it, my balance was $2,000.88. The only thing I liked about Ridgecrest was they did give me a cash discount. I could not get my truck at the time so I just got the keys. As soon as I picked my truck up that night, I knew something was not correct. I was making a rattling sound like something was loose. It was not making this sound when I dropped it off. They left a bolt loose on one of the control arms, which I found as soon as I crawled under it. They never fixed the grinding either. I dropped it off the next Monday and told them what they had done. They went over everything and done another alignment, because I knew it wasn't in alignment if the passenger side had slack in it. They also tried to find the grinding again, which they thought they had fixed with the wheel bearing. Once they had "fixed" it this time, it done the exact same thing, nothing changed! It still sounded like something is loose and rattling. I took it back again, and had the owner ride with me to show him the sound it was making and to show him the grinding it was doing. He agreed and said something didn't sound right and that he would take another look at it. Today I got a call, and they said it needed tie rod ends and ANOTHER ALIGNMENT which was going to be around $580. They also said they did not know what the grinding was. IN SHORT, I dropped the truck off with two problems and left with two problems and 2000 dollars less. I do not recommend taking your vehicle here. read more

I would not do business with this auto repair shop. They overcharge significantly for work done. Charged $1000 for a repair that I found out later I could have gotten repaired at a dealership, who are usually much higher than an independent shop, for about $500. Said they would call next day after drop off with estimated repair cost. However, removed part without calling and were charging for removal and re-installing old part if I didn't allow them to perform work. read more

I was very unhappy with the service here. I brought my car here and it sat for 2 weeks, just sat there. They never called in and checked with me about the car either, I would always have to call. When I called a couple of times they acted like they didn't even know my car was there. The issue was regarding some electrical issue that I'm not sure of (hints the reason for bringing it in) they exclaimed that my battery was bad, which I had just replaced back at the beginning of Feb. The shop owner installed a new batter (one of his) and claimed the car was fixed, when I got to the shop to pick it up, IT WOULDNT CRANK, so I had to leave it there...AGAIN. They claimed they "lost" the battery that was initially in my car (new battery) and that I owed him $135 for the battery he put in( which I didn't ask for) when my car wouldn't crank I left it there and they called 2 days Peter to tell me the car was cranking and I could pick it up. I went this morning, car is COMPLETELY DEAD and they had mysteriously found my "lost" battery and exchanged it with the receipt in my glove box. The owner told me "your car needs to be dumped, it's only going to get worse" and that was his explanation for what was wrong with it. Oh, not to mention since my car was dead me and my ride to the shop had to jump it, no help from the shop owner or any of his employees. I found this shop being pure LAZY and a waste of my damn time. Also felt like they didn't do anything but TRY to make me feel like I was ignorant. read more

Spent 2700 getting my daughter's car fixed and it had to be junked. Jerry is one of the worst mechanics I've ever encountered.