They scammed my sister and I out of our money. Extremely unprofessional, I'd advise you to go literally anywhere else. Spoke with the owner prior to booking, they walked me through the process and asked us a few questions about our skill levels. We booked the appt and PAID for it. When we showed up to the facility, no one was inside, no one answered our many phone call attempts. We left voice mails, emails, etc.... Never heard back. I had to contact my bank for a refund. In the days and weeks following I made dozens of attempts to reach out to them. I attempted to reach out to Transitions again recently, a couple months later, for an explanation...the only answer I was given was that the owner had things going on in their personal life and that I had gotten my refund so that's that. I want to clarify that i did not get refunded through Transitions, I had to have my bank to refund me and waited over a week to receive my money back. I'm pretty understanding and don't often leave negative reviews however the lack of accountability on their side was not only rude but very dismissive of the entire situation. I understand people have things going on in their personal life, however it's your responsibility as a business owner to communicate with your customers, if they knew they had too much on their plate to accommodate an hour lesson, they should have let me know they were not available to give lessons, but instead they did the opposite and gladly took my money. I was on vacation with family and was very much looking forward to riding, not only did that take my money and then ignored us, they also took valuable time out of my limited vacation time with family that I came all the way from North Carolina to see. Fortunately we were able to get a great experience at Red Arrow stables, id suggest giving them a visit if you're looking for a facility that won't take your money and go MIA. My appoint was at 10 o'clock in the morning and we waited around the facility for nearly an hour trying to get in contact with someone, there were multiple cars parked in the parking lot so obviously there was people there, which leaves me to believe that they intentionally ignored the attempts we made to contact them. If you're reading this as the owner of Transition Equestrian, you not only stole my money but my even more valuable time, and your disregard shows where your morals lie. I can only hope the horses in this facility are taken care of, being that you lot are so busy with your personal lives.
I will be leaving this review on every platform I can before people do not deserve to have their hard earned money stolen from them nor their time wasted. Have the day you deserve Melissa. read more