WOW! I just hung up with Kima (however her name is spelled)…read moreone of the owners. I let her know that I left several messages for her to call me back about my experience and I wanted to cancel my appointment going back . She got on the phone said she was busy with a customer but what....I explained to her that I made the appointment with her and for her over the phone. I also had one of her customers on the phone. That's why I asked for her. Upon my arrival there was one beautiful, professional and knowledgeable lady whom was there. She said that Kima was on her way. There was two other customers waiting as well for different services. She asked us to fill out paperwork and pay. After waiting she asked to go ahead and get us started due to others coming in. She got them in there room and me in mine. She had to leave out 4 times to take care of customers and others coming in asking questions. One time she was gone for 10 minutes. She was alone and had no choice but handled it extremely well. Unfortunately I didn't get what I paid for. That's why I had to call Kima. She said Bj told her already and then offered to give me a free service. I told her I reached out to my bank already and wanted to cancel other appointment. I also felt it was important for me to let her know about my experience. Clearly she didn't care. She then asked why was I on the phone with her if I already called my bank and that it was shady and hung up on me. I never meant to be shady. I just felt she needed to know. I love supporting small businesses. I expected her to make it right and her response wasn't professional at all. I could say more but I believe in professionalism. Customer service is very important! I hope it gets better. Bj will be successful!

Had some work performed Keema and was very impressed with my services. Both Keema and Jazz were…read moreextremely professional and courteous. Work was performed very quickly and they cleaned up in the areas they worked in. Prices are reasonable and service is top notch.

I HIGHLY recommend this place. First, let me say, you do not have to be a guest of the hotel to…read morebook an appointment and have services performed. I stayed here for the weekend and booked a Swedish massage and hot salt rocks to my package. Jennifer was my massage therapist. She has the softest hands but applied the pressure that I needed. You fill out an intake form that gives the therapist an idea of any medical conditions and an idea of what you need from your service and they work off that to give you a great experience. The place is extremely clean, neat, accommodating and the staff are all very professional. The locker rooms have everything you need. The robes and slides are soft and made of good quality. Cell phones/camera are prohibited in areas where services are being provided. The lounge area has a waterfall, comfortable seating and plays soft music while a relaxing scent fills the air. You can pay for a one-time service or sign up for a $80/month membership that includes services to sauna, the pool, the massage service of your choice and complimentary beverages/snacks. In my opinion, they're much better than the Ballantyne Resort. You can have an individual service or book a couples massage for two. After our service, they provided us with a glass of wine and bottled water. We then went into the sauna room and sat to detox. It was great. I love this place. I'll definitely return. Come check them out!!! Ask for Jennifer or Noshua. Thank me later!

Lisa's facial was not only efficient but also indulgent, featuring a thorough application, a…read moreleisurely pace, and delightful extras like neck, hand, and foot massages. The added touch of hot towels and the option for wine elevated the experience. Highly recommended! 10/10! I am recharged! I love this spa! I love that they offer the luxury experience with plush robes, lockers, and slides! They also have snacks, and tea to enjoy between services. I enjoyed my massage, but the facial gave me life!!!!

I recently had a medical issue and have become dehydrated. FLO provides a healthy alternative. I am…read moreable to boost my immune system, hydrate, and saturate my cells with a direct vitamin infusion. They offer other services too but this is what was best suited for me. It was a professional experience and efficient.

I've been seeing Dr Veronica for years now and im a 64 year old white female and I think alot of…read moremiss Veronica for I think she is a very Good and caring and understanding Dr.

I visited Zen Med Spa for the first time. Everyone was helpful and friendly. Sara was my injector…read more She was very knowledgeable and I quickly felt at ease. I will definitely see her again. Very happy with the results! Highly recommend!!

From the owner: Welcome to ZEM Aesthetics and Med Spa, located in the vibrant city of Charlotte, North Carolina. We…read morespecialize in providing top-notch Beauty Wellness services, with a particular focus on Spa and Hair Removal treatments. At ZEM Aesthetics and Med Spa, we understand the importance of self-care and offer a range of luxurious spa experiences to help you relax, rejuvenate, and enhance your natural beauty. Our highly skilled team of professionals is dedicated to delivering personalized and effective hair removal solutions, ensuring silky-smooth skin for both men and women. Indulge in our serene atmosphere and let us pamper you with our exceptional Spa and Hair Removal services. Experience the tranquility of ZEM Aesthetics and Med Spa and discover a new level of beauty and well-being.

Save your money! I bought a Groupon for this place while they were still in an office building in…read moreSouthpark. Felt like I was getting my cavitation lipo in a broom closet, but the new location is over an hour from my home. I was ten minutes late for my "double" (two areas of the body=double the appointment) and was told I would only be getting a "single" because I was late. Then the tech who tells me this sits down in the waiting room and looks at a magazine for thirty minutes while I wait for my second appointment time. He then packs up his bag and walks out the door. Oh, you mean you actually just didn't feel like doing my appointment because it was the end if your shift?!? I get called into my appointment and bared my derrière, and in this same guy walks (no knocking, no excuse me, no would you cover my bare booty) into my appointment room to get his iPhone and charger. The guy doing my appointment looks (rightfully) embarrassed for me and apologizes for his coworker. The guy walks in (AGAIN!) to ask a question. Seriously?! You may be in the habit of looking at women's body parts all day but that does not mean I am in the habit of sharing. The guy doing my appointment again apologizes and I explain how livid I am that that guy told me I couldn't have my initial appointment and then sat in the waiting room with me. All after I sat in traffic for over an hour to get there. My guy offers to do my double. Which calms me down. Temporarily. The "manager" lady then knocks and without waiting for a reply opens the door. (Really? Is there a sign on the door that says "come look! Bare booty") and tells my guy he needs to watch his time. He says I'm a double and she goes into this long speech about how they are overbooking 3 rooms when they only have 2 techs on duty. Oh, you mean that first guy who just left couldn't have done my first appointment while I sat in the waiting room with him staring at him reading a magazine for a half hour? I know he's a tech, cause he's done me before. She explained that time in built into each appointment for cleaning the machines and dressing, the treatments are really only 15 minutes long. This puzzles me because for a double they only have to clean the machine once and account for dressing once, in 2 time slots. She's not explaining anything, she's making my point for me. So I need to make this two hour round trip drive because your guy wanted to go home? Way to provide customer service! I still have 4 treatments, but I won't be back. On a side note, it is ridiculously difficult to schedule an appointment. At one point, the number was disconnected, and at another point I was told to call the owners cell phone. Once they finally got an office line in the new location, I was told by my favorite employee to call back another time because the receptionist had already gone home for the day.

purchased service from groupon. first appointment was good. 2nd appointment nobody was there. the…read morebusiness was closed. mutiple notes was on the door because they set appointments and they was closed. i contacted them on monday and tuesday no answer. finally on wednesday i got someone on the phone and ask for a refund. the receptionist stated the manager will get back to me by friday. friday came no phone call. so i contacted them and left a message after message each day. till this day answer or refund. i contacted the bbb and filed a complaint. they stated they are closed now. my next step is the attorney general. it is the principal!!!

She is the absolute best esthetician I have ever had!!! Took my skin from severe acne to the best…read moreskin ever. I look younger now that I ever have!!!!! I swear by her services and vibes!!!!!!! Luxury is in her hands!!!!!

I've had facials in Las Vegas, NYC, LA, Newport Beach, and many other big cities in this country…read more Recently I bought a home in Charlotte and found this AMAZING place to have a peel, facial, and many other services! Carmen is spectacular! She is someone who truly cares about her clients and their skin over anything else, including dollar! Ive honestly never seen anything like her! She is one of the most knowledgeable skin care professionals that I've ever come across. I could not be happier with the services provided, and I will be a long term client for sure! I highly recommend her!