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    Transaction Concierge

    5.0 (3 reviews)
    Closed 9:00 am - 5:30 pm

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    Ace Escrow

    Ace Escrow

    (20 reviews)

    My sister and I had to handle the sale of two properties my parents owned in Southern California…read moreafter they decided to live in Pa year round because of my father's declining health. Our experience with the first property and that escrow company (Granite) was terrible; this experience, if possible, was even worse. Debbie and Cindy Pak, our escrow officer, kept on demanding things that we didn't end up needing. Example: they told us we needed a lawyer to file a petition or a conservatorship for my father and the lawyer told us we didn't need those services because the property was in the process of being recorded in my parents' trust. During the time it took for the deed to be recorded in my parents' trust, Cindy pinged us repeatedly for this information (as if that would make it happen any faster) and then proceeded to ask for multiple documents and copies of things that we had not needed for the other sale, but were somehow needed for this sale (they said it was because it was a 55 and older community but the other property was located in a retirement community too). Then they wanted information on how the sale would be reported in my parents' tax return NEXT YEAR and they only asked for this on April 14 -- yes, when my parents' accountant was in the midst of his very busiest time. We only talked to Debbie when we questioned new demands that kept on cropping up and she was rude and condescending; Cindy was sugar-sweet but emailed and called us repeatedly for things even when we told her when she could expect documents and even when my mother asked her not to contact us anymore. So glad they are divested of their property holdings in California.

    Debbie and the whole ace escrow team are the absolute best! I don't work with any other company…read more THANK YOU DEBBIE!!!

    The Elizabeth Do Team - Keller Williams Realty

    The Elizabeth Do Team - Keller Williams Realty

    (69 reviews)

    Best experience I have EVER had working with any real estate agent or Realtor!!…read more I've bought/sold two homes in the past working with at least 3 Realtors through the process and Liz and her team delivered the best experience BY FAR! My wife and I worked with Liz on the purchase of our new dream house in Orange County. From the start she was going above and beyond what we were expecting. We called rather suddenly when a property showed up on the market and scheduled to go see it with her. We weren't seriously looking before this. By the time we got to the property she and her team already had a good understanding of the history of the listing and were working comps real time to give us a clear understanding of what fair market value would be. Even adjusting it for what we were seeing in person at the property. We weren't certain if it was more of a buyer's market or a seller's market as it had been a seller's market for so long, but she explained the current conditions/trends of what she was seeing in the area and gave us EXCELLENT advice every step of the way. But she was also never pushy. She ultimately left it up to us to make the decision with the information she provided. We trusted her expertise and it absolutely paid off, literally. We got a deal on the property that we are very happy with. She offered great advice on everything from prices, timing, and even when to potentially walk away. Liz has a team of people that really seem to communicate as a team, not just a group of individuals working under the same company name. In passing conversations Liz talked about how she and her team work together, and it does seem like they get to share in each others expertise and experiences to develop a good understanding of the market. Liz also talked about what she does to train her team, and she seems like a great leader. No one looks left behind to fend for themselves, and it seems very structured so that everyone has support and training to deliver great customer service. Liz has a great reputation in the area which I think was a huge benefit in our case. The seller's Realtor already knew Liz and trusted her. We happened to meet the seller's Realtor, and even without Liz present, the seller's Realtor had nothing but great things to say about their interactions. Her expertise really does seem to be in demand as she seemed to be giving seminars or talks to audiences even outside of her team. Even with her busy schedule it never really impacted the scheduling of events at our home. She always still met us at the property for events like home inspections, walk throughs, and giving us the keys to the property. She always provided great communication and was very responsive whether it was through e-mail, calls or texts to help answer questions. I can be "particular" (picky) about some things and whenever I brought up a question or concern, no matter how small, she never dismissed it or tried to excuse it as something I didn't need to worry about. She took my concerns seriously and got them addressed. Out of everything, I think this is what I am most grateful for as it kept me comfortable working with her and I never felt like she was just trying to "close a deal", which was my preconceived notion of Realtors unfortunately. She really does seem to care for her clients and making sure they are happy. I would 100% work with Liz again!

    Exceptional partners for the past 10+ years! Elizabeth Do and her team have been absolutely amazing…read moreto work with. Over the past decade, I've trusted them with everything from property sales to day-to-day property management. in our most recent transaction, Liz went above and beyond by managing a major pre-sale remodel for my property. she handled everything from roof repairs and leak remediation, to a complete overhaul of a bathroom and large kitchen. The entire process was completely seamless. Liz kept me well informed on major decisions while effortlessly taking care of all the day-to-day details. Liz and her team are true partners who genuinely care about their clients. I cannot recommend them highly enough and will absolutely continue to do business with them in the future!

    Transaction Concierge - realestatesvcs - Updated June 2026

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