This past weekend, I came here with the parents to check out an 90-minutes no-sales orientation for…read moreVacation Timeshares after RSVPing to our invite. Nice decor for an office setting with lots of international pictures around the walls. Staff was extra nice. The front desk even friendlier---even after I accidentally broke off the nob on their water dispenser. OMG, I felt sooo bad =/ but both my parents, myself, and the lady just laughed it off. Oops! Anyways, pretty cheap Timeshare. I'm guessing a lot cheaper than what we have. But since my family already has 2 different timeshares, we decided to just pass this up. And just for showing up, we received our FREE gift of 2 plane tickets (valid for any flight around U.S.), $30 dinner, and $50 gas card. Looks like my family and I will be going to NEW YORK!!! Yaaay =)

My son and I traveled to Scotland, England and France. Linda set up everything and the trip was…read morefabulous and beyond our expectations. Everything was taken care of, we had vouchers and itineraries, the flights were great, the rental car perfect and the hotels comfortable and conveniently located. I highly recommend Bon Voyage Travel in Folsom. Linda will do a great job for you!

I made the mistake of using this agent to book a transatlantic cruise that was to be the first leg…read morein a six week trip to the UK. She booked me for the cheapest accommodation on Norwegian and did not explain any options for upgrading my cruise. When I saw options on the cruise website afterwards, I tried to call and email the agent, but she was unresponsive. That's when I learned, the hard way, that once you book a cruise through an agent, it becomes a contract, and the cruise company will no longer work with you directly. Reluctantly, I made a second appointment to see the agent, because I wanted to upgrade my booking. She was not in the office when I arrived, and I was told she had just stepped out and would be back shortly. I waited 20 minutes. When she finally did return, she was carrying take-out lunch for her and her husband, and kept me waiting another 15 minutes while they ate in his office. She denied this, but I could clearly see them in the reflection of a glass window/door. I told her I didn't feel we were a good match and asked her if she would voluntarily release my booking with Norwegian, but she refused. Highly unprofessional. I have myself to blame for not doing my research ahead of time. Next time I will seek reviews or asked friends for recommendations.

Dawn is so sweet and so very helpful. We originally wanted to have our honeymoon in Italy but…read morerealized it was an unrealistic dream and she suggested the most amazing all inclusive resort to us. She made sure to have her phone available to us at all times, including the morning of our flight at 5am! She planned the best honeymoon for us, and were so happy we went with her. We will definitely be going to Dawn for all of our future vacations.

I can't thank Dee Garcia enough for all the fabulous cruises she has booked for me over the years!…read more I am now Elite status thanks to Dee and her over the top help! Her service goes above and beyond, just helping me with a vacation. She has the personal touch and goes out of her way , at any time of the day to assist. Just booked Tahiti for 28 days and it is a once in a lifetime trip, which if it wasn't for Dee Garcia at Ships and Trips travel, I would never be able to do this. She is not just my travel agent, but I consider her family! Thank you my friend.. TT

A little late but still worth mentioning.Catherine Williams @ Ships and Trips travel assisted with…read moreplanning my 40th birthday boyz trip to Cabo,Mexico.From good recommendation of awesome Riu Palace Baja California - Adults Only - All Inclusive to all the travel plans.I can't thank her enough for the awesome job she did! Thanks again @catherine@shipsandtrips.com Chris Rono

I have been lucky enough to go on over 30 cruises in different parts of the world. The very first…read morecruise line I ever traveled with back in the 90s was Norwegian. Back then they were a very good company and I had several great cruises with them. At some point it seemed that either finances or management started to decline and the quality started to drop and we had two very bad experiences back to back. One was mechanical issues with the actual props on the ship . The second was in the air conditioning malfunction in our cabin that they could not fix for a week and we literally had to pile blankets on top of us to sleep because it was an icebox in there. After that I stepped away from them for a while a long while and I sailed with virtually everybody else Holland, Princess, Carnival, Costa, Celebrity and even a small defunct a cruise line that used to operate in the Tahitian islands. After a lot of different medical situations that came up for myself and other family members we were looking at choices as to whether we should go back to Hawaii or take a cruise because at this point we have been to so many of the islands in the Caribbean especially that it's hard to find something unique to try as a first experience. I happen to find a package on the break away with Norwegian that included stops in the Dominican Republic and Tortola as well as St. Thomas and their private island. this was the only itinerary that I found that was unique to meet are wanting to go to places that we really haven't seen. So after having a conversation with the Norwegian consultant directly in their corporate office and after explaining my concerns on some of their quality I was assured that I would have the best experience ever. So I went ahead and booked the cruise. This is also a cruise to celebrate my anniversary with my wife so it's extra important to me that would be a good experience. Approximately four weeks before sailing I got a notification that they were dropping Tortola and the dominion republic stops. I contacted them and it was an absolute nightmare to get anybody on the phone. Two different times I waited for over an hour on hold only to be hung up on and when I finally spoke with somebody they said read the fine print you can't make any changes due to itinerary changes. When I asked them how I could talk to somebody at the corporate office they said you can't do that you have to just deal with post cruise through an email system. So apparently they can call you back or even take your incoming phone call immediately when you're booking but as soon as you're booked well then the story changes. now to add insult to injury we decided that since we had no choice since nobody would get back to me to go ahead and finalize our airfare and plan on going on the cruise. I did go ahead and send emails to the corporate office none of which have ever been returned. Then just days before we were leaving five days to be exact our daughter was in a severe accident that ripped off her left arm. I contacted the cruise line multiple times through all of their email systems through all of their departments telling them the situation. We didn't even know if there might be a possibility for her to be released from the hospital and for her to go with us to help her at rehabilitate. It really didn't matter because I never got a single response from Norwegian. To this day two months later I have never received a reply. Here's what I'm trying to impart. Things will go wrong life happens customer service decisions have to be made. I have dealt with every cruise line that exists and nobody is as bad as Norwegian. Do not book a cruise with Norwegian do not Spend your money with Norwegian. You will have a terrible experience and if anything goes wrong you can count on them doing absolutely nothing. I tried to write only positive reviews which you will notice if you look in my history this is the most negative review on anything on any person or any company I have ever had to write in my life.

We have a daughter living in London with her family and we like to go see her every year, using our…read moreUnited Mileage Plus awards. But traveling that far begs us to tack on a trip somewhere in Europe. Last year, we went to Ireland and Scotland, but this year, we wanted something in Portugal or Italy. But lining up our already-selected United flights with the tour dates of some tour of those places became challenging. We turned to Mary Adams at Destinations Unlimited and called her on a Saturday of a three day weekend, expecting to leave a message. Surprise! She answered the phone, understood what we were trying to do and promised to call back in a couple of days with some ideas. And that is exactly what she did... she called with several options and prices. She answered all our questions - occasionally after checking with the tour companies and then booked our tour for us. She knew that were leaving for London before the trip packet from the tour company might arrive, so she ensured that it got sent to us early. I felt, all along, like we were in good hands with a professional who has been there, done that and got the merit badge for it... we enjoy working with Destinations Unlimited and will work with Mary again.

Giselle's Travel has closed. I attempted to contact former employees but was unsuccessful.read more

I've used Giselle's for many trips. This will be my last. My usual travel agent, Jeff, jumped ship…read moreand it would appear for good reason. After he left, I didn't hear from Giselle's regarding my trip (Royal Caribbean Cruise) or to let me know who would be managing the reservation. I actually had to track down who my agent would be. Her name is Nasreen. Don't use her. When I called to make a final payment, Nasreen couldn't be bothered to take my call. I left my payment information and all I received was an emailed receipt. I still haven't heard from her regarding my upcoming trip. Customer service isn't even number 3 with her. The sad thing is, this is a group trip (8 people) and all of us have had nothing but blah service to date. I called my old agent (he's at Coastline Travel now) and Royal Caribbean to see what could be done in terms of transferring the reservation. The end result is that my old travel agent can manage the account and reservation, but any on-board amenities that I use to get, Giselle's won't honor. And I got this information not from Giselle's or their travel agent who was simply doing the paperwork for my trip. Neither could be bothered to tell me. All in all, it all comes down to customer service. It doesn't exists at Giselle's.

"Stumbled" across Matt Knowles/Sea Escape Travel when casually examining a trip from US to…read moreAustralia for Fall 2025. From our first email, through first conversation - with inventory of our interests and locations and timing, through multiple meetups and reviews of plans... every connection prior to departure was professional, thorough, friendly, and accommodating. Matt gave us all the facts and all the "insider" tips to make our AUS trip beyond our expectations. While traveling, Matt was supportive of us when we contacted him abroad for a question or two - always friendly, professional and supportive. The trip was top-notch, and we attribute this to Matt's careful and attentive attention to our needs and planning details. Now home again in California, we've shared our top-notch experience with Matt at Sea Escape Travel with several friends who now want to go to AUS and work with Matt. We highly recommend this Agency.

I recently contacted Matt after searching for travel agents who specialize in Hawaii trips. Though…read moreI was asking for a *very* last minute booking to Maui for a larger group trip (5+ people), he was still willing to help me. He took the time to answer any and all of my questions and he was incredibly kind and helpful. Within less than 24 hours he came back to me with great options for flights, accommodations (we're talking oceanfront rentals!) and car rental. I was so thrilled because it's often so overwhelming to find these things online, especially when traveling with a number of people. And it's so nice to see one price tag for a package deal -- just makes it all so much easier! Unfortunately, we had to put this trip on hold...However, I really wanted to take the time to review Matt for his services. He definitely knows the ins & outs of Hawaii travel. I know that when the time is right and my family and I can take the trip we will absolutely give Matt at Sea Escape a call for the booking.

Crystal & Clear travel is the only travel agency I ever book with…read more Becky is one of the most attentive travel agents and really cares about her customers. I've reserved numerous cruises with her. Every time I have questions, she is always available and on it. But not only that, she has a great and fun attitude. While cruising she always makes sure that we are taken care of so that we can all share cabins near each other and have an amazing time. If you need a travel agent, I highly recommend Crystal & Clear! Brady

I've booked multiple trips through Becky at Crystal Clear Travel -- Cabo San Lucas, Costa Rica,…read moreItaly, and now Aruba -- and every single one has been amazing! Becky is seriously one of a kind. She's super attentive and really takes the time to get to know you personally, which makes all the difference. She doesn't just book your trip; she helps guide you toward what fits you best. She's so knowledgeable and experienced, but also fun, uplifting, and just a really strong, genuine woman. When I travel with her group, I always feel taken care of. She keeps things organized, makes it fun, and looks out for everyone. She's been doing this for years, so she knows the good spots -- and she's honest if there's an area that might not be great to wander into. That kind of care and awareness makes me feel safe and confident while still having a great time. Her travel group is also amazing -- I've met such wonderful people through it, and Becky creates such a positive, easygoing vibe wherever we go. Honestly, I can't say enough good things about her or Crystal Clear Travel. Becky is the real deal -- if you're thinking about booking a trip or joining a travel group, she's the one you want in your corner.