We took our transmission to Trans Fix after rebuilding our truck engine because we were taking a road trip to Rhode Island & back for our daughter's graduation. Our transmission did not have any issues, we thought since we rebuilt engine, the transmission should be rebuilt for the long trip. He promised it would be rebuilt in 3 weeks. 3 weeks passed we called on the Friday after 3 weeks & he promised it would be done the following Tuesday. Tuesday came & went, no call! We called him again on Wednesday & he promised it would be done on Friday. Friday came & went, no call! We went to the shop on the following Monday & he again promised it would be done this Friday. No call again! Two months later we get our transmission back & it was totally messed up! It wasn't shifting, whiny & reason for concern of our new engine blowing up because of high rpm's prior to shifting. My husband took the truck back & took it for a test drive with Augustine. He claimed after we duplicated the problem that it was the torque converter & he would order a replacement. We asked how long & he said a week. A week came & went, no call. We stopped by the shop after crabbing & gave him 7 crabs as promised previously. He told us then he would order the torque converter when he already promised he would order over a week ago. We again asked if we should call him & he said he would call when it arrives. We waited & waited, no call! Ny husband ordered a torque converter & installed it, still same problems the transmission was having. My husband & I decided we didn't want to do business anymore with him because of lack of professionalism & correspondence. We went to AAMCO in Roseburg & unfortunately, we had to pay for another rebuild because they have no way to find the issues Trans Fix did to the transmission. They were able to duplicate the problem the transmission was having & completed the rebuild. We got a refund on the torque converter we paid for with Trans Fix & the one we ordered (around $800). We should have been refunded the full amount but grateful for anything at this point. I wanted to put this on the reviews because after being in customer service my whole life, this was the worst & costly experience. I realize he has good reviews??? read more