This is the BEST mountain bike shop I have been to and I go to a lot of bike shops. They are so…read moreaccommodating and laid back. Really friendly and funny. Service is quick. Marcelo and Olivia are so engaging. Great bikes to rent and all the makings of a great shop. They are so willing to do any adjustments to make the bike just right for you. Can't recommend highly enough.

Awesome people! Super friendly and helpful. Stopped to get advice on trails to hike on spontaneous…read morebackcountry hike. They didn't steer us wrong!

Fit these bikes to our bodies with al, accessories and very knowledgeable crew and staff…read more.. purchased Kona . Went back bought another for sister

Bought a bike from an East coast company that has an agreement with Lifecycle to assemble bikes for…read morethem for customers in Eugene. The bikes at Lifecycle seem pretty high end, whereas the bike they assembled for me would be mid to low, and honestly, I do have trepidation walking into high end bike shops as workers can be really snobbish. In fact, customer service in general at the moment is not the best anywhere, so my plan was just to get in and get out. And let's not forget, I wasn't paying for the service. Anyway, these guys were great, real friendly, real down to earth, and they treated me no differently than if I had been picking up a 5000 dollar bike. It is such a relief and a bright spot nowadays to be dealing with people in stores that really want to have your business, and these guys know how to make a customer feel welcome. Got the bike home and noticed a clicking in the rear wheel that I couldn't figure out, so called them and they said bring it down and they'd take care of it. That is exactly what they did. On the spot. The problem wasn't obvious and they had two or three guys looking at it, test riding it, trouble shooting it. Instead of treating it as a burden, work that wouldn't be charged for, they seemed to treat it as a challenge. So I hung out in a local cafe for a bit, they called me, I came back and picked it up, no problems since. I just can't tell you how rare it is to find people who take pride in their work, enjoy the challenge of it, and know how to make their customers feel welcome and appreciated, even, in this case, ones who are not paying a dime. Thanks guys. I would recommend you to anyone, and I will be sending a letter saying the same to the company I bought the bike from. They chose a good partner for this service in Eugene.

Gary and Alyssa were so kind and helpful from start to finish. From booking our shuttle over the…read morephone, to giving us super detailed tips on the best route for us along the McKenzie River Trail. We had such a fun time riding, and would love to come back one day to stay at the campground and check out some of the other trails in the area. Gary was especially careful with our bikes on his rack, had an impeccably clean car (even without considering he hauls around outdoor enthusiasts), and happily showed us important markers and potential hiccups on the trail as he drove us to the trailhead. Alyssa was very responsive and kind on the phone. Overall, I get the impression that they love the land and community around McKenzie River, and are just excited to share that enthusiasm with their guests.

Friends and I backpacked the McKenzie River Trail. We stayed at Horse Creek before heading out on…read morethe trail and took the shuttle. The accommodations were perfect for our first night of camping. Gary's shuttle overview was fantastic, and Alisa was super responsive and helped along the trail when we hit a snag. They were just all around fantastic and helped us have a great adventure!

What an amazing tour. We got the perfect spring day and saw some incredible snow covered mountains…read moreand great river views. Scott was an awesome guide and made sure that we all felt safe on the electric bikes before we started the tour going over how to operate them in detail. Would highly recommend this tour to anyone visiting Bend looking for a really fun activity for a few hours.

We loved our chocolate tour! it was so much fun to learn about how to make chocolate and be part of…read morepouring our own and then be able to take it home! we enjoyed sampling the different flavors. An extra plus to Seahorse for not adding soy lecithin or any lecithin to the chocolate keeping it natural and organic. The family members at home loved the chocolate definitely worth to add to your visit in Bend.

As a local for nearly 40 years, I wasn't sure about using a tour, but every detail of our starlight…read moresnowshoe adventure went so well. The online res system was easy to use. A change to our party 1 week prior was dealt with quickly and kindly, including a follow up call just to be sure we were taken care of. Our tour leader was super friendly and knowledgeable about local ecology. I learned so much! The snowshoes had great bindings-- no one had them come loose. (Poles would have been helpful. I would bring my own next time) The bonfire was amazing and the goodies were tasty. Nature did her part with a sparkling clear night, brilliant moon and meteor. I will definitely do another tour with Wanderlust!

I went on two tours, the first a night time canoe trip, which was incredibly beautiful. We floated…read morein Hosmer Lake -- like glass, saw billions of stars, the milky way and a comet or two shoot across the sky. The guide, Krystin was fantastic. A few days later, I went on a day time kayak trip with them and it was equally fantastic. Super nice people and in addition to the relaxing time in nature, learned a little about the town of Bend. Highly recommend!

There's no way I could not write up a review for Cog Wild bicycle tours. I've taken a private…read moreguided tour here before and had a great experience and probably should've written them up then however, recently I scheduled the second tour about a year later and accidentally showed up a week early. This was totally my mistake. I had set my mind up to not bike that day once I realized the error However Lara was so gracious and kind about my mistake. She immediately walked me over to the office and started trying to figure out what else we could do. She really want the extra mile and ended up coordinating bikes from the hotel, recommending a route since now we wouldn't have a guide, and offering to drive us up if we weren't able to catch the shuttle. There's no place I will rent a bike in Bend besides here thank you Cog Wild.

Great shuttle service. We used this business in May. So we weren't able to do some of the shuttles…read morewe booked in Oakridge, OR due to the snow keeping the shuttle from reaching the trailhead. CW gave us an extra shuttle the first day we had shuttles booked for no extra charge to make up for the inconvenience of the snow affecting our scheduled shuttles. Then they were willing to work with us the following day after we missed our scheduled time due to some confusion. 10/10 would use this service again. Shout out to our shuttle driver Rob. Great hospitality and very accommodating.

This was an ok trip but I had mixed feelings about it…read more Pros: The guide was nice (we had Lane), which made the ride more enjoyable. He knew all of our names before we even left the parking lot. The trail was in good shape from recent rain so a beginner would have no trouble participating. Cons: The email confirmation and website mentioned the bike shortage and that riders had to be a minimum of 4 ft tall with a 24 inch inseam but didn't really explain how to measure that, etc. Sure, I know what an inseam in pants is, but turns out an inseam measurement for bike riding is different. Would have been nice to know without having to look it up the night before and then worry my kid wouldn't be tall enough. Lots of standing around. We were on the 10-4 tour and though we arrived at 9:45 no one directed us to have our kids take the bike test to see if they could go and nobody got fitted for bikes until everyone in the booking had arrived. Then, the large 10 am group was split into two smaller groups and if you were in the second group, you had to stand around for 20 minutes killing time to give the first group a head start. Why not just stagger the starts and have a 10 am and a 10:30? From a customer perspective this sort of sucked. This was billed as a Mountain bike ride with waterfalls and slides, but it was more like, walking/hiking to see 3 waterfalls and then a very mellow 3 mile single track ride to finish. It would have been nice to sort people by skill or interest (shorter vs longer rides) as we definitely had some gung ho dudes in our group and some newbies like me. Two of the waterfalls (at least) were accessible via McKay campground, which was a little disappointing. I thought we would be off the beaten path, checking out a little known spot, etc. Overall, our young kids, 8 and 10 enjoyed it and had fun. It was their first time mountain biking. I'd rate the ride and scenery 4 stars but the administration and organization only 2 stars (I'm a fan of efficiency and customer service) , hence my 3 star rating.

Was excited to go. Day of the trip for our group smoke was heavy. Hazardous in fact. His terms and…read moreconditions explain that you must show up no matter what the conditions. From there the group will vote and you must conform to the group decision. We were the only ones who showed up. The owner, Todd, decided after getting various voice messages the day before and the morning of, but he would cancel the event. Great! No pick up the phone and call your customers to make sure they don't waste their time and come all the way out to the top of a mountain only to find your experience was canceled. He claimed to have sent a text in the early morning hours. But I didn't get it until after the fact. Oh well, not great but not terrible. Did waste a lot of our time driving out there on a horrific weather day for smoke. Talked to Todd personally later, and he said "no problem I'll give your money back." Refund it all of it except our deposit, then wouldn't answer the phone or return multiple calls. In my final message I reminded him of his neglect as a business owner and a conscientious honest human. Told him repeatedly he needed to refund my deposit, as there were no terms or discussion of anything other than a full refund. Really annoying to deal with business owners who aren't conscientious. Really detracts from your credibility. So here's the review I promise to leave you if you went another two weeks without returning my calls again. Gave you four chances Todd.

What an awesome experience! I highly recommend for anyone visiting this area. One of the owners…read morechecked us in and was super nice & funny. Our tour guide, Ky, was hilarious. We ended up seeing 11 of the breweries in the 2 hour period which was awesome. It really helped us figure out which breweries were our favorite so that we could spend more time at those places afterwards. We also got to know a lot about Bend thanks to Ky!!

HA what a crack up this place was. From my call to make a…read morereservation, to my Segway lesson and all through the tour- what a good time. Live here or visiting- this place is a must. Easy location just above Old Mill, at the Box Factory, you have so many places to grab a bite to eat or drink before or after the tour. Lots of information on the area past and present. well well well worth the cost

Scott gave an awesome 2 hour tour. He's a very friendly local who really knows the area and is very…read moreknowledgeable about Bend's history. My wife is 6 months pregnant and was really worried about comfort. However Scott takes the time to train us in parking lot and the Pedego seats are so comfortable.

We had a terrible guide & no real tour, apparently something has changed since prior trips. We paid…read moreessentially for a 2 hr bike rental around Bend with no information of use from our "guide." Our friend had done 2 prior tours with Scott as tour guide & said they were fabulous. Sadly, he was NOT our tour guide & if you are the owner, you should know that your new "guide" needs some help on how to give a tour.

We both truly loved this lodge, the people and the market !!!…read more Quaint, classy, charming, clean!! We loved our room!! The location was ideal. Will be back!!

Friendly owners. We came here nearly every day during our 7 day stay. Sometimes for coffee and…read morebeers, sometimes for wifi, sometimes for both. They have a small selection of pastries and things for breakfast and a few sandwiches on the menu as well. They make a delicious iced mocha.