I recently started having issues with my Mini Cooper. Every time I got gas, it had a hard start,…read moreand it kept getting worse until one day it actually shut off. This was just a couple hundred miles before my warranty expired, so I knew I needed to get it looked at immediately. I found Sun Auto Service through my CarMax warranty as a preferred vendor. The reviews were solid, so I chose them. The main person I worked with was Cody, and he was excellent. As a woman, it can be difficult to find an auto shop where you do not feel talked down to or pressured into unnecessary repairs. That was not my experience here at all. Cody was transparent and straightforward. He clearly explained what needed attention now versus what could wait a few months. No pressure, no condescension. They had my car for about two weeks, which I understand is normal given how many variables can cause starting issues like that. I explained that my warranty was about to expire and asked them to be thorough. They absolutely were. They identified nearly $3,000 worth of repairs, all of which were covered under warranty. They handled the entire claims process. I never had to contact the warranty company once. I simply paid my deductible and was on my way. Everything felt professional, organized, and above board. It has been about two weeks since I picked up my car and it is running perfectly. I would absolutely return if I ever needed service again. Highly recommend Sun Auto, and especially Cody.

Excellent service and price…read more Kody helped me after a disappointing pot hole incident. Was very happy to see and hear a friendly voice when dealing with an unexpected ordeal. Asked what I usually do for tires and actually found a better set at a lower price than I usually pay. Sent me a report regarding the vehicle, and I really appreciated the both visual and documentation provided. Didn't feel one hair of pressure for more services, just a conversation on what is like a right now, what can wait and also, what is just fine on my car. Even found me a nice little rebate. Thank you, these are good, honest folks. Back on the road!

Each time I've brought a car in, they've taken good care of the issue in an efficient, quick way…read morewhile doing what they can to keep the cost down. Today, I had an Engine Check light on my Subaru. They checked the diagnostics, told me I needed to get a warranty issue dealt with by Subaru itself, and did not charge me anything for doing that! That's a great way to build loyalty! I highly recommend them.

the best! Dan I believe is his name - incredibly nice and helpful. Very knowledgeable as well. Had…read morea terrible experience with a mobile mechanic and brought it here and had a beyond great experience. Cut me some slack on the price because I was going through it, and fixed my car up right and got me back on the road. Been back and will continue to keep coming back because this place is the best. Couldnt recommend any more

I've taken my vehicle here a couple times now. The employees are friendly and take the time to…read moreexplain things and answer all of my questions. The prices are affordable and you can count on the staff to be honest and respectful. If you haven't tried them out, you're missing out. They're also an AAA auto repair facility.

I took my 2007 Toyota RAV4 in for diagnosis because it had a cylinder 4 misfire. I was charged…read more$156.00 for scanning the check engine light. I was also charged $143.56 for spark plugs, even though the same set can be purchased on Amazon for about $100. In addition, I paid $124.80 for labor to remove and replace the plugs. Overall, I feel their prices are quite high. Although this was my first experience with them, I will say that their technician seemed very genuine and clearly knowledgeable about his work, but the service is definitely expensive.

I chose this auto body shop based on strong reviews. While the quality of the repair itself was…read moregood, the overall experience was challenging due to pricing, communication, and scheduling issues. Communication was responsive at first but declined significantly after the car was dropped off. Texts and emails about the repair timeline and rental car coordination often went unanswered, and my name was repeatedly misspelled despite being originally correct in their system. I was explicitly texted that my car would be ready by 4:00 PM on the scheduled pickup day, and the rental car company was notified as well. When I followed up later that afternoon due to no confirmation, staff appeared confused that I believed the car was ready, despite the prior message and the rental company being informed. I did not receive clarification until right before close, when I was told the car was not ready due to a missing mud flap. This message arrived to me on a day they closed at noon, which prevented pickup Friday and now created an issue for pickup altogether for me since I was leaving town Sunday and they aren't open weekends. I was told Monday the vehicle could not be held, and my boyfriend went out of his way to retrieve it. Approximately 2.5 hours after the car was picked up, I received a message stating that the remaining parts (mud flap and step pad) were available, which was confusing given that the vehicle had just been released and the urgency of pick up while I was out of town. The final cost exceeded $5,000, which felt excessive compared to the insurance estimate of $1,029, even accounting for differences. They did offer to complete the remaining work at my house, which I appreciated, but scheduling proved difficult due to delayed responses. Communication only resumed once I agreed to bring the vehicle back in myself. Positives: the repair looks good, the car was cleaned and waxed, and the automated phone system was convenient for scheduling. Overall, while the workmanship was solid, the high cost, inconsistent communication, and scheduling issues made this a frustrating experience. I would not return.

Update: I got my car back on Wednesday, by Friday the check battery light was on, today my car is…read moredead. Thanks a lot, Mackin's. Please, folks. Do not take your EV to this place. They are way too expensive to have people who don't know how they work or how to treat them to be handling them. Huge mistake on my part.

Efficient and customer oriented. And if that isn't enough, go for Charles the golden retriever…read morethat greats you in the office.

I was relieved to find Hal Jones again after moving back to Portland. I gave them a call and they…read moretook the time to answered all of my questions and gave me some good advice on what my options were with my car. Supporting your local auto shop and neighbors can make you feel extraordinarily great.

George has always done an amazing g job gets you in right away. Good service, good prices. Friendly.read more

I've been sitting outside this business for over an hour and 30 minutes now after calling yesterday…read moreto get a socket replaced after they told me to be here at 8am...that isnt good business guys

These guys suck. They take advantage of people who don't know any better. I took my car in for a…read morecourtesy check of my fluids. I called and asked if they had room on a Saturday for a walk in and was told yes. I went in spent 4 hours and was told my battery was BAD and needed to be replaced along with a string of other things that needed to be done. The battery is less than a year old. I went to Les Schwab today and they verified my battery is perfectly good. these guys just want to take your money. boooo

I had a disappointing experience at Firestone, and I feel compelled to warn others. I spoke with…read moreTony, the manager, who made it clear he had no interest in helping the moment I mentioned a promotional coupon sent directly by Firestone. I rearranged my schedule to honor my appointment time, only to be told it would take up to 2 hours for a simple oil change--a service that typically takes no more than 30 minutes. What's the point of having an appointment if you're going to be stuck waiting hours? When I attempted to reschedule, I was offered only a 7:30 AM weekday slot the following week--with the same unreasonable 2-hour estimate. Since the coupon expires within a week, I asked if Firestone would honor it during a more reasonable time slot. Tony flatly said no. Making basic services unnecessarily difficult and inconvenient simply because a customer has a coupon--one Firestone themselves issued--is a terrible business practice. This kind of treatment shows a complete lack of respect for customers' time and trust. I won't be returning--and I'd advise others to think twice before doing business with a company that operates this way.

I have used Dan's for several repairs and they are always very reliable. They are affordable and…read morehave always gotten me in the same day. Highly recommend

These guys are great! I had a simple fix they took care of right away without trying any up-sell…read moreBS. Recommend.

***** Five Stars to Burnside Collision, which I highly recommend if your car needs body work. My…read more12 year-old car had an unfortunate scrape with a concrete parking block which it lost resulting in the shredding of my fender liner, breaking of connectors that held the bumper to the left front side panel, and the dislodging/breakage of one fog light and one headlight washer. The first two places I took the car to wanted well over $2,000 to repair the damage largely because of the cost of replacing the fog light (which I've never used) and the headlight washer which I didn't care about (I didn't even know I had one and can wash the headlight by hand). Burnside Collision understood that I didn't want to spend one-quarter to one-third of the value of my car to repair relatively minor damage (the car still ran fine). They installed a new fender liner, reattached the fender to the side panel, put the dislodged fog light and headlight washer back in place (albeit non-functional) for less than $400. They even gave me a free car wash that was the equivalent of detailing the outside. And the work was done in one day once the part came in. They understood what I needed and wanted and charged me a reasonable price for the work. I highly recommend them to you.

I can't say enough about my positive experience with my interaction with George and his body repair…read moreteam with my bumper repair, re-installation, and headlight lens restoration. George was very knowledgeable, provided up-front cost options, and suggestions. No short cuts in the repairs in maintaining vehicle safety. All of this performed at very reasonable cost by a great group of guys. Would use their shop again, in the event, of any future auto damage.