If you're looking for a beautiful place to relax in the Florida Keys, Tranquility Bay is definitely worth considering. The rooms and bathrooms are surprisingly spacious, with multiple room configurations available. Many of the suites could easily accommodate a family of four or five. We weren't traveling as a family, though we were there for a romantic getaway, and it was the perfect setting for that as well. The property has three pools, giving everyone options. There's a huge main pool, a nice-sized adults-only pool (which was a bit of a walk from our room, but we still spent most of our pool time there), and a smaller pool right outside our room that we absolutely loved. We visited during one of the hottest weeks of the year, so the smaller pool felt more like a warm bath than a refreshing swim...but that's Florida in July! One nice features was the protected swimming area in the ocean. It was such a fun place to cool off, float, and enjoy the beautiful water. The tiki bar overlooking the ocean is gorgeous and has the perfect island vibe. There's also a small restaurant on the property that opens for dinner after 5:00 p.m., but pretty $$$ One unexpected bonus was the amazing Cuban restaurant directly across the street. We ate there several times during our stay (I'll be writing a separate review because it deserves one!). Another great attraction is the Turtle Hospital, which is literally next door. It's an inspiring place to visit and made it easy to enjoy an educational outing before heading back to relax at the resort. A few things to know before you go: * Pool service is available, but if you're expecting quick cabana-style service, be prepared to wait. * There is one small fitness center, and it's also where the ice machine is located. We were lucky because our room was nearby. * If you use a lot of ice, consider bringing a cooler and extra ice with you. Most rooms have refrigerators, but not all include a freezer, as an example ours did not. But lucked out on location *room 107 What truly set Tranquility Bay apart, however, was the staff. During a small medical issue I experienced, their response went far beyond simply following protocol. They were there immediately, but what impressed us even more was the genuine concern they showed afterward. There's a difference between employees who are simply protecting the company and those who truly care about their guests as people. The team at Tranquility Bay showed us they genuinely care, and we'll never forget that kindness. We also had an issue with my husband's motorcycle, and Jose was there right away to help. His willingness to jump in without hesitation is another example of the outstanding customer service we experienced throughout our stay. Beautiful property, spacious accommodations, relaxing pools, stunning ocean views, and a staff that treats you like family, that combination is what makes Tranquility Bay a place we'd happily recommend. Whether you're planning a family vacation or a romantic escape, we wouldn't hesitate to stay here again. read more

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Stayed Beachfront Villa in May. Approx. $980/Night Nice Balcony access to the beach directly. Hotel Structure was attached 2 story townhouse style. Pros: Close to Key West Very quiet & private beach. Relaxing. Clean room and well-maintained landscaping Cons: #1 No alcohol on the beach. Tiki bar was closed. #2 Man Made Tiny White Sand Beach #3 Balcony should have the divider to maintain the privacy. #4 Small windows next to the entrance door should be etched or blocked otherwise, people can see inside especially at night. read more

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Tranquility Bay is a beautiful resort with spacious villas, well-maintained grounds, and a great location. Unfortunately, the customer service didn't match the quality of the property. Throughout our stay, whenever we requested something outside of the standard offerings, even when we offered to pay, the answer was simply "no," with no effort to find a solution. Great hospitality is about finding ways to say "yes" whenever possible. A few suggestions: * If you're going to offer late checkout, disclose the fee before asking if guests are interested (also $100 for 1hr later is absolutely absurd). * Consider allowing the restaurant to prepare guests' fresh catch, not just mahi-mahi. Many visitors come to the Keys specifically to fish and would love to enjoy what they caught that day. * When our room wasn't ready, we left refrigerated groceries with the front desk. Unfortunately, not all of them were returned, and we didn't discover items were missing until later. Better procedures for storing and returning guests' belongings would prevent this. Tranquility Bay has the potential to be a truly exceptional resort. A more flexible, guest-first approach to customer service would make all the difference. read more

Gorgeous scenery, sunsets. Accommodations were lovely. Had a couple issues with room, staff resolved early on and quickly, but felt like for the insane $ we paid, have never done this kind of $ before, coffee maker should work, filtered water should work, things should not be left in shower.... We had room next to turtle rehab, could hear them talking on microphone every day, not horrible but ya know... seemed odd the left of our room outside was storage for house repairs, not a pretty view to the left but overall, nice experience, overpriced for sure, but it's the keys and vacation. Lots to do which was great! Key skis were great too, pools amazing! Weather was a mix. There were a couple days although the wk after Labor Day, weather was amazing, felt like for a wkend when it was busier, tiki bar should have been open earlier and longer, plenty of business. We were always looking for its staff. Bar tending staff wasn't impressive, didn't act like they remembered us, just kind of guys in 30's, good drinks but... eh Will prob be back. read more

Tranquility Bay Beachfront Resort - Resorts Near Me - Marathon, Florida

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Do not stay in villa 1. There is a sea turtle rescue next door and they have loudspeaker sessions everyday. You will learn everything about turtles. Resort was nice. Food from tiki bar was average. Lunch for family of 4 was 150, dinner was 300. They allow dogs, so dog poop on beach was a thing. Gym was very small. Parking was tight also. read more

We enjoyed our time here but the resort was a mixed bag. It seems that many of the rooms are privately owned so some sort of rental through the resort- this means that decor or standard of renovation between rooms can be very different. The first room we were in was really awful, old, smelly, musty, lots of paint and carpet damage. Second room was better but still not great given the prices. Resort main pool is very nice. The beach bar is also good: the waterfront area again is a bit misleading, pictures vs reality was different. Many items were not available, and all needed extra payment. Edges of the waterfront area felt is disrepair, and the berm at water edge needs replacing. Seaweed all over rocks and beach but think that is local phenomenon. Bikes were available but we could only get 3 for the 4 of us and one of them was basically unusable. In summary the pool area was beautiful and it seems some of the large villas are very nice, but many other areas need a refresh. read more

I give it a 5 because every morning we could walk out our back door to a tropical paradise. The main pool rivals anything I've seen in the Caribbean, but we are still in the U.S.! No lodging is perfect but they went all out to address any concerns we had and I cannot recommend this place enough. What sunsets read more

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We stayed here for a couple of days doing a long weekend in the keys. This is a nice spot for families. The pool is great. Villas are perfect for families. The multi-level decks are great for relaxing. They have 2 restaurants on site, one casual and another a bit more formal. The fitness center is tight but there is plenty to get a good work out in. It is quiet at night which is a huge plus, this is not a party spot! We will consider staying here again. read more

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This resort was amazing to stay at. We were upgraded to a 2 bedroom townhouse on the resort, which included a full kitchen, living room, and a deck on each level. The resort itself has 3 pools (one adult only pool), beachfront, tiki bar on the beach, and beach chairs all over. We had drinks and ate one night at the tiki bar and the staff were amazing and fun!! We used the pools and they were clean with the best temperature to swim in. We also spent time just sitting on the beach and enjoying the sun and views. read more

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The place is beautiful, but food is horrible and everyone have an attitude. Not friendly at all. The only person was at the tiki bar, her name was Ailyn, she was the best. And two other gentleman that were working with her that day. Except Steven that also had an attitude. (Sunday 08/24/1025) Not good to be interacting with customers. read more

Great Tiki Bar service from "Iowa Steve". We dropped in for a pre-dinner drink. Didn't want to hang out long as it was one of those chilly windy days. Will revisit and stay longer for sunset time! read more

This is a fabulous Resort located just before the 7 Mile Bridge in Marathon, on the bay side. 3 swimming pools. 3 putting greens. An awesome tiki bar. And Marathon's finest restaurant, The Butterfly, where I really enjoyed a variety of fish during my stay. The unit I stayed in was 2 levels. Sleeping quarters upstairs, complete with an outdoor patio. And very spacious living room, dining room, and full size kitchen. The downstairs patio was very nice as well. With views of both the main pool, as well as the bay, where jet skis, kayaks, and paddle boards are available for rent. All of the staff members were very friendly and professional, and always spoke when passing. The name Tranquility Bay couldn't be more appropriate. read more

We spent 4 nights here in the 3-bedroom beachfront villa. It was truly an amazing stay! The villa itself was beautiful! Super clean, spacious, and very comfortable! the porches were probably our favorite part. The pools were spectacular, the swim beach perfect. We also enjoyed the Tiki Bar and Butterfly Cafe, despite being very overpriced. Biggest complaints : housekeeping is spotty and skipped us entirely one day, my son witnessed a pretty large cockroach fall out of the couch, and all three toilets had their moments of not flushing/running water/not filling. The jet ski and pontoon guy is pretty rude. For the price, I really wanted zero complaints! We're not high maintenance or entitled, so I can't imagine other potential reviews of our experience! Worth it though, highly recommend for a family FL Keys vacay! read more

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We asked to use one of the chairs from the bar area (of which they have plenty) in our room for someone in our party who recently had back surgery. And they said no. That's really all you need to know. read more

There's a reason it's called tranquility! I stayed here for nearly a week and had the nicest time! There was a big group of us who got multiple condos for the week. The lagoon area was my favorite spot where you could snorkel or lay on the beach reading a book. The pools were also great! The property had a bunch of iguanas and had some good laughs about where they would pop out of. If you're looking for a place that has it all, Tranquility Bay is meant for you! read more

When you book your trip, the resort will not tell you about the fees. They mention the fees in the confirmation letter but don't explain that they are in addition to the quoted price. And by the time the confirmation letter is sent, they've already charged your card. When I arrived to check in, a guest was complaining about the daily resort fee ($45). I asked about the fee and the front desk clerk told me it was included in my rate, not to worry. Well, the last day of my stay I got the bill and it was there. $90 I was not expecting. I tried to talk to the front desk clerk but she was defensive and argumentative and I did not want to have that conversation. So I left and decided to call back later. Hotel also charged me for three nights instead of two. I've called back twice but the staff is rude and talk to me as if I'm a child who is confused. I've got a business/accounting degree from a major university. I understand accounting. At this point, I'll have to contact the Attorney General's office to get the bill corrected I suppose. While I was lounging by the pool, the hotel staff was changing out all of the chairs and umbrellas by the pool. It was very disruptive. I don't understand why this wasn't done at night when the pool was closed. A gate was also being repaired which meant power tools were used and they made a lot of noise. Not the quiet retreat I was hoping for. The resort is beautiful. The three pools are lovely and the cove with ocean access is amazing. The room was average. The drinks were pricey ($18 for a pina colada) and the food was average at best. read more

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Great stay! Grounds are beautiful and sunsets on the jetty were our favs (with Painkillers from the tiki bar in hand:). 2nd time staying here over the years and we will definitely be back! read more

Resort is beautiful but staff experience has been poor across the board. The bartenders at TJs are unfriendly and very slow (looking at you Steve and Ben) and the entire staff just seemed not to care about the customer experience. Coming from a true five star resort (Cheeca Lodge in Islamorada), this place leaves a lot to be desired, but it's not at all clear that the staff or management care. read more

I'll be generous and give three stars. There were too many problems with the staff here in this vacation to warrant more stars. Cons: The biggest annoyance was that my wife called ahead to ask if they had cribs for a baby to sleep. The confirmed they did. Once we got there and checked-in, all they had was a play-pen with a really hard bottom. It would be like having your baby sleep on a piece of wood almost. There was no mattress pad in the playpen. The front desk staff wasn't being helpful. After pushing them for a solution, they finally said they work with a company who provides crib rentals that would charge us! CRAZY! It was supposed to be free. They agreed to knock off some resort fees for us, after we complained more, which helped offset some of the rental costs. Although when we checked out they still tried to sneak in the resort fees but we told them they had agreed to remove them. Also we asked to speak to a manager and they said they have no way of contacting a manager. I have never been to a hotel before where the manager was inaccessible to the staff. We also booked this hotel because they claimed to have heated pools. They do (sort of), but they don't turn them on unless you give the front desk staff a hard time about the pool being cold. We weren't the only ones who were annoyed. So many guests were in and around the pool in the morning wondering why the water was so cold. When we asked the guy at the front desk he seemingly knew nothing about the pools and said maintenance would have to turn the heat on. It took almost an entire day for them to turn the heat on and for the pool to warm up! And even when it does finally "warm-up", it's still pretty chilly. I think they are nickel and dining guests by saving money on energy costs. If that's the case, they shouldn't advertise having heated pools. And the adult pool was never heated when we were here for all three days. Hostess at Butterfly Cafe is very rude. Oh and we saw cockroaches twice in the Tiki Bar where food is served. A staff member apologized and said they had just been working on that problem the day before. Pros: The grounds and views are beautiful. The rooms are nice. Food at the restaurants are very good, although a little overpriced. Wait staff at the Butterfly Cafe is great! read more

This place is a dump! Don't be fooled by pics! It is a hotel not a resort. Horrible hospitality and dull and boring! My son was told to stop fishing the first night we got there because he caught a big shark! We spent a week there and left a day early it was like a prison camp! No fun at all! Be careful of this place! I will resort back to Sunset key cottages in key west! check it out! Great people and they let you have a great time! This was a complete torcher vacation! stay away!! read more

Depends on what you go in expecting. I would say for most people who live outside of Florida, you may be OK. Foe those of us who live in a nice area of Florida, your experience may be different. Staff worked with us on an issue with our reservation. Very helpful and resolved issue quickly. read more

Beautiful place, if you stay make sure to wake up early morning sunrise is amazing I also was walking along the beach at night such a peaceful and beautiful place. read more

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The "TJs Tiki bar" was our destination. You don't have to be a resident, and this is truly worthwhile lunch spot. Beach comfort of the best. A full service bar and lunch under the straw or umbrella nicely separated by pool and sand from main building read more

This was such an amazing resort . They offer free parking. They also have a private beach. They give you a free 1hour Kayak rental per day per person to us at the water sports. They have 3 swimming pools and a tiki bar. The standard rooms have patio/ balconies. A shower and a tub which is separate in the bathroom. They also have microwaves and refrigerators. They offer mini golf and have lots of beach games to play. They also offer resident discount on the website . I definitely recommend this place and will be back next time I am a marathon it was a very nice resort. It was also nice to see the the staff wearing mask. read more

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Really want to love it here, pools are beautiful but they are cold! "They only get 10 degrees warmer than the outside temperature" the front desk just explained. Today is 62 degrees out and sunny but the pool is only 72 degrees. Not a single person is in any of the pools. Such a shame to pay to stay somewhere so nice but can't enjoy one of the main reasons to stay here. Please improve your heating systems and cater to your guests. read more

If you have a family, avoid this place. The resort was in pretty good shape (circa 2003). However, the assistant manager Bob told our kids, aged 3-17. That they were too loud in the pool... at 6:45pm. When we calmly asked what the real problem was, he immediately called the cops. I've never had the cops called on me for anything in my life. I am not sure what Bob's problem was but when I spoke to others at the resort they were afraid to stand up to "Bob". On top of that, the beach stunk of sea grass. After two days, it went away but I would be weary about spending $600/night when you good time is determined by the direction of the wind. Don't take kids because the wind could be bad and so could Bob. Good luck. read more

This was our first stay at Tranquility Bay and I would say that we'd come back if given the option. Everything from the grounds to the bar staff was top notch. Plus one of our favorite parts was the adult only pool. Tranquility really does feel like it's own oasis in the Keys. read more

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Amazing views. It truly is a tranquil place to stay. Our ada room was spacious and clean. My only complaint is they need to invest in a beach wheelchair for disabled guests and install ramps instead of the elevators. There's plenty of room for ramps. Also need to look at making the back deck accessible. He couldn't go out the back to the pool bc of steps. We did have a perk though, we needed an ada room and booked a 2bedroom unit. They assigned us too the most accessible unit which was remodeled and had am addition to have a room downstairs so we ended up with a3 bedroom and 3.5 bathroom unit. However, we had a free kayak rental for an hour each day. The beach was nice and clean and they tidied up each night. The tiki bar was a bit over priced but still pretty decent. It was pretty cool seeing the iguanas everywhere and they had outside cleaning to clean up their "messes". Check in and check out was easy. Also,I use booking to boom vacations and if you book at the right time and in advance enough you get a great deal. We had 5 nights for 2500. Great deal for the resort. read more

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It's ironic that the name is tranquility because that is the only thing that was lacking was some tranquility. I can honestly say that the only redeeming quality of this property is the view. We went to eat at the restaurant attached to the "resort" and were told there was a corking fee and thus brought two bottles with us. When we arrived they changed their minds and said they don't have a liquor license that would allow hard alcohol even though they were serving hard alcohol at the bar. They came to us three times to complain and on the third try they enlisted 3rd grade rules and asked us for our bottles of alcohol and because THEY didn't trust US they would hold on to them at the bar. At this point I had had enough and went over to speak with what seemed like a group of confused teenagers who were the staff and managers. The truth is that they had apologized for there untactful rudeness and ridiculous handling of the situation we would have let it be but they instead got into a screaming match with us in the middle of the restaurant. Sufficed to say this place was unprofessional and the word "resort" should definitely be taken off the name. We arrived and the house was Sandy and no one came to sweep, clean or provide new toiletries which ran out on the first day. I was writing this as I was checking out and lucky I was because they tried to charge me twice for the dinner upon check out. Do not recommend. It's a Long Island you can find tons of other options and for better value. read more

This place is truly AMAZING... The views are spectacular. We stayed 5 glorious nights. They offer free parking. They have a restaurant on the premises. I hear it's good food. They don't open for breakfast though. Because of the odd hours. We didn't get a chance to dine there. Our resort was waterfront views. With three bedrooms and three bathrooms. Two upstairs and one downstairs. This was our Anniversary Weekend and for our anniversary. The resort came with everything you would possibly need. Refrigerator,stove, appliances. Not that I came there to cook. The only reason I'm not giving 5 stars because the carpet on the steps was in desperate need of cleaning. I am quite OCD about my feet hitting the floor without shoes and I definitely kept them on with the carpet being the way it was. Housekeeping could have been a little better. They forgot some things. The front desk was prompt on getting it for us though and anything that I requested they were on top of it. The resort came with a nice gym for workouts and plenty of pools and a private beach with a Tiki bar. This is a family resort. FYI so if you want something more secluded get a end room resort like we did and we only had one side of neighbors. Marathon is Beautiful and so much to do here and you can drive to key west which is about an hour away. Loved it!! read more

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Bugs upon arrival... lots of bugs ...called desk ... barely sprayed ... dirty ... kitchen floors ... bathroom... broken glass at entry... finally cleaned up the day before we left... I get that insects are indigenous to your area but seriously, bugs kept getting in suitcases and in my clothes...even when kept closed ... kitchen countertop covered with bugs one morning... called office, no one came.... Lights in master bedroom didn't work... furniture stained and uncomfortable... read more

Tranquility Bay Beachfront Resort - Resorts Near Me - Marathon, Florida

This is a beautiful property with extremely kind and helpful staff. Unfortunately, there were bugs and roaches in the kitchen. Bedsheets and towels are rough, making for an uncomfortable stay. On top of that, the owners had recently visited their unit and installed a new TV. Unfortunately the new remote was missing and we didn't have TV in the main area until our last night. Marathon has a few restaurants, but is nothing like Key west. Instead, the island has a local fisherman vibe. There is a lot to do during the day, (snorkeling, fishing, etc...) but at night make sure to have a plan for food as there are only a few restaurants near by, otherwise you may be eating fast food, because your kitchen has bugs and you don't want to eat anything you left out on the counters. The beach and pool are exactly as they look online. read more

Tranquility Bay Beachfront Resort - Sunset by the water sports dock. - Resorts Near Me - Marathon, Florida

From the outside it looks nice and the pool isn't bad but the beach is small and gross. The tiki bar is at the beach so if you want a drink it's a trip all the way down there. We checked in a hour after check in time and our room was not ready. When we got to the room we were missing two smoke/ carbon monoxide detectors. When asked about it they said the maintenance crew probably took them out. You have to have one with in 10 feet of each sleeping location. There was a sign in the room indicating house keeping would come once a day to take trash out and give new towels if needed. We had to call daily to get trash taken out. There were no extra trash bags, we ran out of toilet paper, and never once did housekeeping come to the room. Now, let me say I work in the service industry and understand the circumstances right now. All we were looking for was communication, if they were not going to make it to the room daily fine but please tell us and leave extra supplies. read more

The property is absolutely beautiful and amazing. The units were fabulous! The pool was incredible. I gave a 2 rating because unfortunately all the staff we encountered in our 6 day stay except for 2 associates made us feel like we were an inconvenience in their day. For the rate you pay, you expect the customer service to also be elevated. Tranquility Bay you fell significantly short in this area. We tried the restaurants on property, food was okay but not worth the price paid. We were told the main restaurant required reservations, however checked with the restaurant directly and were told they are not required. Waited for the hostess to have a 5 minute conversation with management or a friend while we waited to be seated. Did not try any of the on site water sports because I was tired of pouring out money and getting treated with awful service. We took this business elsewhere where I spent significantly less and was treated beyond expectations. Beach provided breathtaking views at sunset!! If the customer service was there, I would have given this resort a 5 all the way. read more

Tranquility Bay Beachfront Resort - Pool area walking toward the beach. - Resorts Near Me - Marathon, Florida

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Nice but needs updating. Things are wearing out. Stayed in #50, saw 1 cock Roach by dishwasher. Some Tiles are are broken. But nice pool, nice beach. read more

Tranquility Bay Beachfront Resort - Off our upper deck view. - Resorts Near Me - Marathon, Florida

Almost do not want to give a review for this place so people stay away from it. Was a perfect getaway for the wife and I. The beach houses are incredible and nice and spacious and being so close to the pool and the beach and just walk back and forth between them was wonderful especially since they have an adult only pool RELAXATION!!! And relaxing at the private beach cove was heaven as well. If you need a nice relaxing vacation this is the place to be. read more

We enjoyed our short babymoon getaway to the Keys at Tranquility Bay. Originally booked a regular room and were informed a few days before that we had been upgraded to a beach house at no cost. All we wanted was to relax and be by the water and we got just that at this resort. The beach house was not fancy, but met our needs and seemed like a nice place to bring kids to. The highlight was my prenatal massage with Marian - it was amazing. Knocked the review to 4 stars as the food and drinks at the resort were overpriced. They were good, but you can enjoy a better (and less expensive) meal/drink by driving to restaurants around the Keys. We recommend having a car as we used ours to drive to several restaurants during our stay. read more

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Our family spent the week here over Christmas break and we couldn't have asked for anything more than this resort offered! The staff is so friendly and helpful. Two of them suggested two delicious spots for us to have lunch off site (Irie's and Herbie's), as well as connecting us with local charters for off shore fishing. I would highly suggest choosing a beach house that overlooks the putting greens, because you'll have gorgeous views of the lagoon and the ocean, and you're close to the pool and tiki bar while still feeling you have privacy. I wouldn't suggest the beach view houses...ours had the BEST view! (House #70) One of the things we LOVED doing was wading in the lagoon and looking for wildlife. We saw a baby octopus, several sand crabs, cowfish, rainbow fish, parrot fish, and a little manta ray swimming along the edges of the lagoon. Tranquility Bay has so many watersports to choose from right on site.: parasailing and jet skiing, kayaking and paddle boarding. So much to see and do here, you really don't need to leave! But if you do...check out Florida Keys Aquarium Encounters. We tried the snorkeling experience and it was so much fun swimming with the tropical fish and feeding the sharks underwater. If you decide to hit Key West, the marine views and the food at Conch Republic Restaurant can't be beat! (I'd pass on the Calaloo Dip). Lots to see in that area, too! Can't say enough about Tranquility Bay Resort! We will definitely be back! read more

Tranquility Bay Beachfront Resort - Resorts Near Me - Marathon, Florida

This resort looks great on paper but doesn't deliver in person. We enjoyed the views from our waterfront villa. But we were overall disappointed in the quality of the rooms and services. The furniture in the living room was old, stained and clearly hasn't been updated in years. The beds were uncomfortable, with absurdly hard, tall pillows. The kitchen has some supplies, but is not well stocked enough to comfortably cook for 6 people. Basic things like coffee filters were missing. The front desk never answers the phone! We called several times morning and night trying to get help with things and could never get through to a person. Overall, I would not recommend this place and would not return. read more

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Horrible save ur money. Horrible customer service, horrible "beach" that was unable to access due to all the sweet and grass. Construction workers and tractors going back and forth all day is not tranquil at all. Stayed in a two bedroom villa which shared a balcony with another villa we could see the naked couple in the room next to us the entire stay. Informed guest services and was told they were fully booked (they definitely were not) No privacy. No jacuzzi. Save ur time and money and just go to playa largo in key largo. This place is garbage. read more

Tranquility Bay Beachfront Resort - Resorts Near Me - Marathon, Florida

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