Russell is always helpful and friendly. He is very knowledgeable about bicycles and is willing to…read moreshare his wisdom.

So to begin, I had taken my bicycle frame and wheel to this joint and left it for 3 weeks,…read more I had requested that I was looking for a fork and a headset that would allow me to build up my bike. Initially I had given the owner my target budget, verbally of $300 to $400 to for parts and labor. He never EVEN looked for parts and I recieved no calls, Just his BULLshit excuse he had not looked and no time! After 20 unanswered phone call and messages I said I want my parts back. He had a pissy mental attitude like a scorned little man and really kind of psyhco when I came to get my parts. His shop is a mess and he has NO bikes to sell and I guess would be better going OUT of Business! Nut job and just about threw my frame and wheel at me. The pandemic has ruined his mojo! Thank god I did NOT buy a $5000 Ebike from Pyshco Man. Run away from this dealer. Do NOT spend a dime in his hole in the wall bike? shop/.. Any questions as I was HONEST and clear/ J

Great, friendly, knowledgeable staff who helped me purchase my first e-bike! Have not needed…read morerepairs yet, but I trust them do an excellent job!

My wife and I bought two e-bikes. They were extremely helpful with our purchase and were very…read morepatient with all of our questions. They are not open on Wednesday. They service all the bikes that they handle. You can also get many accessories there as well. We bought a helmet and cell phone holder for ours. If you're in the market, I would at least give them a chance to show their bikes to you. You will not be disappointed with the friendly customer service.

Took my son's bike in to have it worked on, Damien repaired what was needed at a very reasonable…read moreprice and in a good timely matter. I will be taking our bikes there more often

I came in to purchase a stem, riser and have it installed he…read morebent my rear wheel and yelled at me I recommend no one ever go to this bicycle shop. I certainly never will again. now I'm looking for a new shop to fix the damage he did to my bicycle don't walk run from this shop

Today I went in to learn about fixed gear bikes. I met Drew and he taught me so much about the…read moreparts I need to hunt for. And where to learn more online about fixed gear bikes. He did not try overly hard to sell me anything or make me feel dumb for being a beginner. Overall very nice repair dudes! they all were excited too hear that young people and skaters are setting up DIY rigs.

I was looking for a traveling bicycle for self supported trips. They had a TREK 520 Granda in my…read moresize. Their customer service is great and all their people are friendly. They have a well stock shop and it is very busy, but they are quick to help you and make sure you are happy with you purchases. Highly recommend them

Charged me $30 to make a 5 minute phone call to SRAM about a warranty. I called 2 other shops…read moreafterwards and found they charge only $20 for the same service.

I ordered a hard to find item from Martin's Bicycle and admit I was a little unsure of ordering…read morefrom a business I knew nothing about. I feared their order fulfillment and shipping processes might not be up to date. To my surprise and delight, the opposite was true. They were on it and shipped the next morning. Communication was excellent every step of the way. They pride themselves at providing excellent customer service and seem to walk the talk. Great store! Shop with confidence.

Our Grandson is Autistic and he said he wanted a Tricycle- he's twelve and we weren't sure if he…read morewould use it or walk away- we found a wonderfully used 24" with 7 gears from Buffalo NY so we figured - why not- it was in great condition but needed to be serviced- we called several shops and were sort of discouraged to bring it in- we called Erics- great turnaround and service with a smile on his face- he obviously LOVES bikes- brought it to my grandson and we saw almost almost as big a smile as Eric's- cant recommend more- Thank You- Eric made a great day and memory for a beautiful young man- to ride a bike!

great shop has everything from bmx to skateboards and bearings highly recomend the owner is awsomeread more

The staff were extremely unhelpful I took my e-bike in to…read morefix a flat tire The gentleman at the front counter was extremely gruff and said that there will be an up charge of $85 just because I had not bought the bike from them. I had no choice to get the tire fixed at their shop as I did not want to lug the bike around Next day was just as bad as the next counter person said that they are 'no nonsense' and don't like people coming in if they have not bought the bike from them. That is one sure way of turning business away, as I was thinking of buying another bike from them. Please stay away from this place. There are plenty of other bike shops with extremely pleasant staff and great customer service

Lots of bikes. Not a lot of help. Was the only one in there for over 10 minutes and not a single…read moreperson in sight tried to help me.

I had such a great experience at Rochester Fitness and Cycling. Jamie the owner was so…read moreknowledgeable and helpful when I first went there to check out some bikes. There was no high pressure just very helpful. I ordered a bike a week later and picked it up a week after that. Jamie was so wonderful and even swiped out my handlebars for different ones that were more comfortable. it was a great experience and I would definitely buy another bike at this great shop!

We ordered a Hoist V4 Gym from RFC and it was an outstanding experience from start to finish…read more Jaimie was incredibly helpful as we were becoming familiar with the gym and the options. The communication post-order and the delivery couldn't have gone any smoother. They helped with placement and the shuffling around of other stuff to make it all work. Having a store to walk into and test equipment prior to ordering and industry professionals with as much experience as they have to answer questions and work with along the way is such a wonderful resource for the Rochester community. Thank you!!

So thankful to have this bike shop here in EA! Jeremy was very informative and told me everything I…read moreneed to know as a first time rider. I feel confident going into upcoming long-distance rides after visiting this shop. They do it all - tune ups, bike shipments, all the gear... so much.

We dropped off our grandkid's bike for a quick flight check. The mechanic did a thorough going…read moreover, made minor adjustments and refusing to charge us for the bench time. Rumor has it that he has a tender heart for kids.

Awesome selection of everything you could dream of. the staff is very up to date on what is going…read moreon, they know all the merchandise very well and are willing to assist you with whatever questions you may have