I had a problem after a water leak, Russ at the office dispatched his team (Diego) over the same…read moreday. Diego was professional: kept me updated on his eta, took care to protect our flooring even during the inspection, and came up with appropriate and competitive estimate without taking advantage of my dire situation. Great team of people, 100% happy working with them.

This review is well overdue from a job they did for us in March 2025. We were very happy with 24/7…read more We hired them to remove water damaged walls and door frames and dry out the affected areas. Diego and Eddy did a great job, they were very thorough and even brought in an extra air filter to place outside the area that was sealed with plastic, to ensure our safety.

Genuinely good guy in this otherwise very sketchy space…read more Everyone uses scare tactics to grab cash. He talks a lot about how mold is everywhere and grid to minimize because I think he's used to all the crazy worries we all have - so understand that's where he's coming from when he almost excessively tried to calm your fears. We had a substantial roof leak with mold in walls - all handled very well and professionally and nowhere nearly as expensive as it could have been. You won't regret calling him. Genuine good person. Hope he doesn't change.

after seeing john's response, i have to point out that it's strange he's accusing me (and others)…read moreof reviewing him without using his services, when he didn't actually give me (us) the opportunity to use them, instead shouting at us that we're foolish for even requesting them. also, i still don't know what IIRIC or whatever is. all i know is that it's strange that someone billing himself as an environmental tester berates potential customers for... requesting environmental testing. i mean, maybe others will have better luck with him, but this was my experience, and i think anyone can tell from my review history that i tend to rain praise upon businesses more often than not.

If you have an issue with water or sewer damage and are scouring Yelp for a company to help like I…read morewas, then look no further because you have found your solution. We had a main sewer backup that damaged one of our bathrooms. The bathroom had literal sewage in the shower and all over the floors. It was disgusting, stressful and anxiety-inducing. I called Jeff at 10 at night. He picked up and had someone there in the morning. Long story short. Jeff is just a good dude and took care of the issue. He's fair, honest, thorough and accommodating during a s**t time (pun intended). You won't regret trusting Jeff and his team to take care of your situation.

These guys SAVED ME ! Thank you Edward !!! Had a flood that I thought for sure was going to be a…read morenew kitchen gutting, insurance 4X-ing type nightmare , and they were able to show up within a couple hours, put the fans and dehumidifiers in for a week and dry my place up. Absolute godsend, can't thank them enough !!

Blue Dolphin began remediation less than 24 hours after the incident and did a great job.Cade White…read morewas my project manager and was very easy to work with, clearly explained the process and was responsive when I had questions. I'd hire Blue Dolphin again.

Brandon came over to look at my kitchen floor. My fridge had a leak underneath it that I was afraid…read moredamaged the wood floor. He examined it and said it would be fine so I didn't need to do any restoration. I'm so glad he came out to look at it and reassure me the floor was ok. Thanks Brandon for your integrity and all the information you shared. If I ever need help I'll call you.

Restoration R Us absolutely exceeded every expectation, and Norm is the reason why. I cannot…read morerecommend him highly enough. We were dealing with a mold situation at one of the worst possible times, right before Thanksgiving, and Norm still made us a priority. He voluntarily drove from Irvine to Los Angeles that same night to help us, which speaks volumes about his dedication and professionalism. From the moment he arrived, Norm was warm, approachable, and extremely knowledgeable. He took the time to fully diagnose the issue and explain what he was seeing in a way that made sense to us. Instead of scheduling another visit or delaying anything, he went ahead and removed the mold that very night. His willingness to act immediately made a huge difference for our peace of mind and our timeline. What really stood out was how easy Norm was to work with. He is incredibly friendly, very communicative, and refreshingly transparent about every step of the process. He also respected our busy schedule and adjusted his timing to work around us. It is rare to find someone who combines skill, integrity, and genuine care for their customers, but Norm truly does. His pricing was more than fair, especially given the urgency and holiday timing. If you need mold removal or restoration work, Restoration R Us is the company to call. Norm sets the standard for quality, reliability, and customer service. We are grateful for his help and will absolutely turn to him again if we ever need anything in the future.

Our family loves Norm! He came out via our insurance company for a water damage issue we had many…read moreyears ago to a house we had just bought. We didn't know anything about him, and I wouldn't normally have high hopes for someone recommended via insurance. But it turns out that he did amazing work. We had little kiddos, and he showed genuine concern in wanting to make sure that our house was in good shape before we moved in. Over the years, we have recommended him to friends as someone we trust to do a good and thorough job. He was honest in his opinions, both with good news and bad news. We've used him since on other issues. He's always really good to follow up and see if the issue was still resolved. He's offered to look at videos that we send. He's patiently answered questions over the phone and in person. We highly recommend him. He's amazing to work with and it's comforting to feel like you have a trusted contact for a certain set of homeownership problems that can arise. It's a huge relief to not have to gamble on a random company you find on the internet. He's our go-to any time we need any kind of remediation work. And I try to recommend him whenever I can. A+ Business!!

The major flood caused us great concern. Calling Jarvis Restoration was the best experience we've…read morehad. Laura Wagner was friendly and very professional when explaining the insurance process. Laura even called to update the work done and if we had any questions. To say we were impressed would be SPOT ON. Thank you Laura and Jarvis Restoration.

Andy at Jarvis has been a hero. We had a pipe burst in our kitchen and were in a full panic. He…read moreguided us through the mitigation and then prepped us for the journey we would be on with insurance. Their prices are reasonable and they will fight for you with insurance making sure your policy is honored.

Alex did and amazing jobs looksl like new master bathroom. Highly appreciate his work. He wirks…read morewith his heart. Barbara Monteiro

I had a leak upstairs on my garage and HOA helped me find ServiceFirst to help me take a look…read more They helped me cut open the wall to see where the problem was. Jose helped me do everything and did an amazing work blocking off everything to prevent dust from getting anywhere. Very clean and professional. He also walked me through the whole process so I know what to expect next. Overall I was very satisfied with the job.

Tori left my mom in a house that was torn up. And made her wait all day one day without even a call…read moreto tell her he wasn't coming. After finally coming out he left my mother with a bunch of fans on and said turn them off at 7. Now it's the next day and no answer or response and no direction on whether to out the fans on or what the next step is.finally reached him after two days and he just keeps making excuses and claimed he told someone what she should do but that person said he didn't. tori was generally just rude and full of lots of excuses. I wouldn't recommend his services.

Excellent, excellent company. I had a slap leak(Aliso Viejo ) and after the plumber caped the leak…read more,I was left with extreme water damage .(water was coming through my wood floors).Tori the owner from D & J came out. He was very professional and sat down with me and explained step by step of the process. He and his team did an outstanding job. I was impressed with their speed to get all the water out and how clean they left the house each day. I would highly recommend them for water , carpet and mold damage in your house or business.

In April I had a very serious slab leak in my home and EHS was recommended by my Plumber. The same…read moreday as the event they came out and did a fantastic and detailed job documenting the damage and notifying me of when they would arrive. They did a fantastic job of keeping the area clean and putting up barriers. Their remediation team made a thorough report and I was impressed at their willingness to work with my insurance to agree to an amount. The reconstruction was subcontracted out to a GC who I was very impressed with. He was punctual nice and very easy to work with (Pashall construction). My only complaint was that it was not well communicated when he was coming out, however I was happy they arrived. I was very impressed with their work. I also wanted to note that I worked with Bobbi Turrey to finalize the invoice for construction. She was super responsive and a consummate professional. She really made us feel like she cared about putting our home back together. Any minor issues that I was unhappy with she rectified immediately and was very patient with me while I asked her literally hundreds of questions. EHS made a stressful situation less stressful. I cannot say the same for my insurance so I'm glad I had them on my side. They are in a complicated and difficult industry that I have experience in and I can wholeheartedly say they shine.

Things keep getting worse, it seems when they disconnected my dishwasher, they forgot to leave me…read morethe Bosch adapter that connected one of the hoses to a valve they probably cut. So when I had a plumber come in to re-install my dishwasher, they could not reconnect it because I was missing this adapter. The plumber charged me for the visit, and now I have to find and order the part (around $100) on my own and call back the plumber leaving me without a dishwasher for even longer.

So grateful for Janny and the Restoration 1 team! Our master…read morebathroom flooded and leaked down to the family room. I called Janny late Thursday night and her technician Marco came out early the next morning to assess the problems and figure out a solution. Roberto and the crew came out that same day and began work to dry and fix all the water damage. We have a new baby with respiratory issues and was very worried about tje situation. But, the guys did a great job isolating and containing the areas they were working on to avoid any dust and debris. They were all friendly, efficient, and very considerate to our needs. We really appreciate their professionalism. A few days later they did a final inspection to ensure there was no more moisture and by the end of the weekend everything was repaired as if nothing happened. The Restoration 1 team did an amazing job and so thankful for their quick and immediate response. They are truly the team to call when in need and highly recommend them Thank you so much to Janny and the Restoration 1 family!

My experience with Restoration 1 of Irvine during a water damage claim was extremely stressful, and…read moreI think other homeowners should understand what can happen in situations like this. Key facts from my project * Initial estimate tied to my work authorization: $16,653.79 * Invoices later submitted by the contractor ran this up to $50k+ * Those invoices were only for mitigation and demolition work * The entire reconstruction of the damaged areas of my home ultimately cost around $60k * A mechanic's lien was filed against my home during the dispute * I received zero phone calls with any management at the company throughout my engagement. All communication was initiated by me. After a plumbing leak at my home, Restoration 1 began mitigation work and had me sign a Work Authorization tied to the $16,653.79 estimate. Because this was my first insurance claim, I relied on them to guide the process and work with my insurance company. What I later realized is that I never signed a proper home improvement contract outlining the scope of work, pricing, payment terms, timeline, cancellation rights, or lien disclosures. The only document I signed was a Work Authorization. As the project progressed, the invoices escalated dramatically. By the end of the job, Restoration 1 of Irvine submitted invoices totaling $50k+. It's important to understand that this amount was only for demolition and drying work. The entire reconstruction of the damaged areas of my home ultimately cost around $60k, so the mitigation invoices alone were nearly the cost of rebuilding the damage itself. Their documentation states that if the scope of work changes, the homeowner will be notified before work continues. In practice, I was consulted on only two scope changes during the entire project. When my insurance company (State Farm) reviewed the invoices, they disputed a large portion of the charges as excessive. After months of review, the final amount paid ended up much closer to the original estimate than the $50k+ invoices that had been submitted. During the dispute I began receiving increasingly aggressive payment emails demanding payment directly from me, and Restoration 1 eventually filed a mechanic's lien against my home while the insurance review was still ongoing. For someone who has always paid their bills and maintains an 841 credit score, being treated like a delinquent customer was extremely frustrating. One thing I learned from this experience is that during insurance restoration work there can be a large difference between what a contractor bills and what insurance ultimately approves. If a homeowner pays the contractor first out of panic, recovering that difference from insurance can become the homeowner's responsibility. I'm sharing this experience so other homeowners dealing with water damage or insurance claims can make an informed decision before hiring this company.