This is the worst experience I've ever had on a boat. It was also very unsafe for kids. Below is the email that I sent to Tradewinds today (we went on the boat yesterday, July 18, 2019). PLEASE DO NOT USE THIS COMPANY.
Hello,
I went with my two children and my friend on the 1:15pm whale watching tour yesterday on Mr. Max, and it was a terrible experience. I wanted to give you some feedback, because there are definitely things that need to change with your company.
(1) In the beginning of the tour BEFORE THE BOAT LEAVES THE HARBOR OR MOVES AT ALL, the captain needs to announce that anyone sitting up front will get very wet, to give people the option of moving BEFORE they get soaked. We sat up front, and as soon as the boat left the harbor and we hit the first wave, we were soaked. My 4-year-old started screaming, and my 7-year-old kept saying, "This is like an amusement park ride, except not fun and very cold!"
(2) Inform your potential customers if it is a very choppy day, so that they are at least somewhat prepared for the turbulence. I called the day before to another whale watching company, and they told me that the afternoon would likely not be a very good time because there was a front coming in with 6-foot-swells on one side, 3-foot-swells on another side, and it was what the "locals call a 'blender'" day. Of course, your company was happy to take my money without mentioning anything, and as the sea looked calm from the shore, I wasn't sure if the front had come in. As soon as we got out of the bay, I knew she was right.
(3) ALL CHILDREN UNDER THE AGE OF 12 SHOULD BE REQUIRED TO WEAR LIFE VESTS. That's actually the law in Oregon. You are setting yourself up for a major lawsuit by not providing any children under 12 with life jackets. My 4-year-old daughter got hit in the face with a strong wave when we were sitting up front, and if I hadn't been holding on to her with both arms, she would have gone overboard.
(4) Of the 4 people in my party, 3 of us were vomiting because of the turbulence - my friend and both of my children. We were huddled in the cabin, throwing up, while the first mate looked annoyed that she had to provide us with buckets for the vomit, the dog ATE THE VOMIT FROM THE TRASH, and the captain threatened to kick me and the children out of "his cabin" if I started throwing up. He actually said, "Are you a domino person?" (which evidently to him means "Do you start throwing up if other people do?"). When I said, "No," he said, "Good. Otherwise, I'd have to ask you to leave my cabin."
This is the worst boat ride that I have ever been on. Your customer service is terrible. Your boat is unsafe. Your captain is a jerk, and I am going to write a review online letting everyone know what happened to us. You should NOT have taken people out yesterday afternoon, knowing the condition of the ocean.
If you do nothing else to remedy anything (and I would recommend if not firing the captain, at least giving him - and the first mate - a course in customer service, getting rid of the vomit-eating dog, and NOT running boats during 'blender' days), make sure that children under 12 wear life jackets. You are gong against Oregon law, and you are going to get someone killed one day.
Sara read more