I bought a wheel here, and it looked good on the outside, but unfortunately there was some corrosion on the inside of the barrel. Les Schwab recommended that I don't install it. I called back here to see if I could return it, instead I was offered a replacement, which I happily accepted, because they are hard to come by. Kayla was helpful, polite, and honest. Their parts are reasonably priced, the shipping speed is good, and most importantly, they do the right thing. read more

What a bad experience. They advertise used parts for sale on car-parts.com. They had a used Turbo for sale and I called them about it. I was told in great working condition and I specifically wanted to know if there was a warranty on this part and was told yes a 30 day return. I paid more for this part instead of another place because of the 30 day return. No other terms of sale was disclosed verbally or in writing from their add. When the part arrived, it was obvious that it was a broken part. I called and was told "TO BAD" that turbos were not warranted. I said that that was not what you said on the phone. The man said that was what his boss said. I learned about the terms of sale once the part arrived with the invoice. Nothing stated about a turbo not being under warranty or not returnable however it doesn't say it is or it is not. There are lots of outs on the back of the invoice but somewhat inconsistent in terms. The bad part is you don't get a heads up on this until you have purchased the item and THEN learn the terms of sale. I have returned the item and contested the charge. STAY AWAY FROM THIS COMPANY or if you must do business, ask for terms of sale BEFORE the sale and in writing. I do a lot of business with auto parts companies, never had this problem before. So this company who we used for the first time will be never again! read more

I have to admit, I pulled up the reviews on this place...I read the two extremely derogative reviews you've probably just read too. However, I had an extremely good experience (strike that, 2 good experiences) and give the business 5 stars. Dana was great! She was personable and helpful. The guys pulled my part in a timely manner and were conscientious about the removal. My part was wrapped up to keep my vehicle clean. The first time I used Trade Center was also a good experience. The guy pulling the part was knowledgeable and helpful. The part lasted a good long time in my 235,000-mile vehicle. PLEASE don't believe everything you read (including this review). And don't go into a business with a bad, accusatory attitude and expect a great attitude in return. You get what you put into life, and this includes a gracious attitude and an understanding nature, which will in turn yield you great customer service. As far as the physical service of this auto salvage yard, you are receiving a used auto part because you shopped for one! It's not as though this business is trying to pawn off sub-rate parts to you. They are up front about what they offer. Great experience and I will definitely use them again! read more

If I could give minus points I would. This place is full of rude and discourteous people.Recently bought a part;it was defective. The car was undrivable but I had to pay to both installation of the part (found out then is was obviously defective even though they said it was functioning) and later, when I got paid, had to pay for deinstallation by a reputable mechanic. This scam shop said it was too late to get credit for a part the mechanic said was defective from the get go and we hadn't used it--provably so. Called to explain the situation to Dana Perez, the manager( quite possibly the rudest and most disagreeable person I've ever encountered in business),and she said,"you could have your mechanic lie" to which I responded, "you could sell defective parts again and again" to which she responded as if she was the honorable party. Warning... Do not do business here!! read more

Steer clear of this business! Not only was I sold a defective part that they refused to even partially refund, but I have since heard of many others who were denied refunds for various bogus reasons. On top of that, the extremely rude manager has zero customer service skills and evidently does not care one iota about repeat business. Once upon a time you could buy used parts with a good chance of success, but these days there are businesses like Trade Center that destroy one's confidence in this "old-school" practice. Do yourself a BIG favor and buy a NEW part, either online (you can get new for just a little more than Trade Center's used price) or even buy new locally and have it installed. I guarantee you will be $$ ahead and will not be supporting this scam operation! read more