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    Tracy Press

    1.8 (9 reviews)
    Closed 9:00 am - 5:00 pm

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    Tracy Delta Disposal Service

    Tracy Delta Disposal Service

    1.7(6 reviews)
    0.1 mi

    Now I see the other reviews saying worst customer service ever! There obviously is an issue with…read morethe employees. They currently have as there seems to be a pattern with multiple complaints being submitted about the worst terrible Customer Service, and yet no changes have been made and they are continuing to allow this behavior. We just recently moved to Tracy from the Gilroy area and have been waiting for garbage cans for a couple weeks. I followed their instructions that they had posted online on their websites, submitting the application for setting up a new service address. I called today because I went into their office on Monday was told we would get our garbage cans by end of this week by Friday, today is Friday still no cans. I called to check to see if our cans were going to still arrive today. The lady that answered the phone was extremely rude and said no they are not delivered until your next garbage day pick up. I explained to her the lady in the office had told me they would be here by this Friday the latest. We do not have any garbage cans. She said well you're not going to get them until next Tuesday. I had asked are we being charged for the service because we don't have garbage cans we are not able to use your service, so I hope we are not being charged. She responded with no you are not charged until you receive the cans. I just said OK well I guess it is what it is. There's nothing that I could do about it since I can't physically pick up the garbage cans myself, I guess we will keep collecting our garbage on the side of the house until we actually received our garbage cans. The lady on the phone who is city Employee which we pay taxes for hung up on me. This was one of the worst customer service experiences that I have ever received from anywhere let alone from a government city run office. They act like this is a free service they are providing therefore feel that they could speak to and treat people anyway, they want. They need to remember we are paying customers, we are paying for this garbage service. What happened to Customer Service and speaking to people with common courtesy. I hope this is not all city departments here in Tracy behaving in this manner. This is a very very bad representation of Tracy, California and the garbage/disposal company. Hire employees who can treat your paying customers as to how you would want to be treated when paying for a service. Or how you would want your wife, daughter, mother, husband, son, etc be spoken to! Absolutely unacceptable behavior for an employee to treat and speak to a paying customer unprofessionally to hang up on that customer. Your employees are a representation of you the city of Tracy, California. How about you actually do something to make a change instead of continuing to allow this very unprofessional behavior. Your name and reputation should mean something to you as a company to your "Executive Ops Staff" members.

    Tracy garbage disposal has the WORST CUSTOMER SERVICE EVER even the supervisor is rude so I can't…read moreexpect any different from the employees . on top of the rudeness they charge you for service you are not receiving . HOW IS THAT POSSIBLE ‼

    V B R Foster Family Agency Inc Counseling Services

    V B R Foster Family Agency Inc Counseling Services

    3.0(4 reviews)
    0.1 mi

    Listen to the reviews, I've had previous employees and current social workers share with us how…read morethis agency is not worth associating with. 1 star is a stretch for them. Don't be fooled by their cut/copy/paste responses that take no accountability and even use prayer as a weapon to shift blame. Our experience with VBR was incredibly disappointing due to a consistent lack of accountability, professionalism, and collaborative problem-solving. Prior to accepting placement, we clearly communicated concerns about the distance required for family visitation and stated that the arrangement would be sustainable if visits were located closer to our home. We were led to believe those concerns had been addressed before our family profile was submitted. The next point of contact were instruction on where and when to pick up the foster newborn and we accepted placement in good faith. Once it became clear that visits would require a three-hour round trip multiple times per week, we remained fully compliant and confirmed visitations despite the travel distance. We did not refuse visits, miss visits, or fail to meet any placement expectations. Instead, we proactively worked to find solutions that would support the child's connection with family while making the arrangement sustainable long-term. These included midpoint transportation options and other accommodations that were supported by both the child's social worker and the parent. Rather than engaging in collaborative problem-solving, VBR quickly rejected every proposed solution, offered no meaningful alternatives, and focused on assigning blame. Communication became accusatory and unprofessional, with repeated attempts to shift responsibility despite documented concerns we had raised before placement. At multiple points, the agency threatened removal of the foster newborn rather than working toward a resolution. During our communications, I was told, 'I know you can comprehend what I'm saying.' I found this statement to be unnecessarily condescending and unprofessional, particularly in the context of a collaborative discussion regarding a child's care and visitation needs. What was most concerning was the agency's unwillingness to acknowledge its role in the situation. Yes, we were informed that where the foster newborn was and there are expected visits approximately 1.5 hours away. However, we had also clearly communicated that our willingness to accept placement was based on the understanding that a closer visitation arrangement was possible. Instead of addressing that misunderstanding or taking responsibility for the lack of clarity, the agency demanded that we accept full fault while dismissing our original concerns entirely. Ultimately, VBR initiated a change of placement despite our full compliance, positive relationship with the child's county social worker, and continued commitment to transporting the child to visits. The experience left us feeling unsupported, disrespected, and discouraged by an agency that appeared more interested in avoiding accountability than finding solutions that served the best interests of the child, biological family, and foster family alike.

    I have been a foster parent with VBR for 5 years now and I appreciate everything they do, they…read morereally care about their families and they do their best to work with me as a foster parent. We are like a small family. I have recommended others that are now foster parents with VBR for over 2/3 years now. VBR appreciates me throughout the year and they work hard to make sure kids go back to biological family and that kids are treated good while in their agency. They answer when I call and explain things when I need help. I'm glad to be a parent with VBR.

    Tracy Press - printmedia - Updated July 2026

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