Tracy Nails
Services - Tracy Nails
Manicure
Manicure and pedicure
Nail fill-in
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I've patronized Tracy Nails for over 15 years. Got a gel manicure exactly 1 week ago on 4/21/23. I noticed during the week that the polish was lifting from the edges and now unevenly colored. I noticed this less a few days after but couldn't make it in to show them until 4/28/23. When I arrived the husband owner, Peter, was at the front desk and I proceed to explain to him the situation. I showed him my nails and told him that the polish is lifting from the edges. He immediately went into defense mode and told me that it's a week later and my nails grew out. Then he said the lotion or hair dye changed the tint of the polish and every time I ask him to look at my nails and do they look ok to him he said they look fine an the nail grow out. In the midst of our conversation he takes 2 calls then comes back to me to tell me again it's due to lotion. It's hair dye. He interrupted me so much so that I had to ask him to let me speak. He goes on to say it's been a week and the nail grow out. I told him regardless a gel manicure lasts 3 or more weeks and shouldn't look this way after just a few days. He told me it's past 3 days of which I told him that I could not make it before now. He angrily says "well what do you want me to do it's a week and your nail grow out". The polish is peeling from all angles of my nail and I told him that my nail does not grow from the sides, just in length. Well he stuck by his story and told me about hair dye or lotion or something. Rather than have someone redo the polish he insisted my nails were the problem and not the polish. At that point I asked when his wife would return of which he said tomorrow. I'd had enough and requested my personal nail box. He said Lee will return tomorrow. I'd had enough and have no plans to ever return. The customer service was the worst and instead of the owner, Peter, listening he found every excuse rather than accept that the polish was bad. Years ago, pre-covid I'd left because the techs did sloppy work and I left feeling like I was robbed. I recently started giving them another chance but again disappointed. If you want good quality work with top notch customer service, don't go to Tracy Nails
This Place Is A Hit Or Miss And The Prices Are WAYYYYYYY To High For Basic Service I Always Come And Regret It
This place is a hidden gem. I stopped here on a whim and was not disappointed. The pedicurist Lynn was thorough even though I only got the basic pedicure for $24. The nail technician Peter was attentive to my specific nail needs and wants. I only gave them 4 stars because I had to wait with my feet soaking for 20 minutes. (This didn't bother me because I enjoy mommy time, however, this could be a potential problem for the customer with no time).
Love this place. I keep looking at my nails. It was a wonderful experience, nice staff, good customer service. My nails have never been so cute like this.
This place was not our first pick and if I had known about the quality of work, we would have just forgone the mani/pedi day. I will say, the last time my daughter and I were here, was approximately 4 years ago and they were pretty good then. Since then, I found another nail salon I liked, then I eventually moved to the Jacksonville area. So let me get to the problem at hand. 1. When we walked in we noticed that Tracy Nails remodeled their salon so my daughter greeted everyone and said, "Hello, oh, you remodeled, it looks nice". They looked at her/us as if we ransacked the place and graffitied their walls with fingernail polish from their shop! The lady said, "What do you need done?" I tell her a basic manicure and she says, "so you want a gel manicure?" Nooooo, I just want a basic manicure. She says in an upset manner, "pick out your color for your toes too". Noooooo, I just want a basic manicure". Now she's making me feel as if I am wasting her time. The only reason I stayed was because my daughter really wanted her nails done, and I sadly assumed the people here could perform a basic manicure. I was wrong. 2. My daughter went from getting a gel manicure, to an acrylic manicure, to settling with a basic manicure because the people here were trying to give her everything she did not want. (She really just wanted a gel manicure). 3. I was sitting next to my daughter when she was getting her "basic manicure". The lady was using the electronic type file which was hurting her nails because they were already thin. She told her it hurt, the lady did not care and said in an upset manner, "well your nail is uneven so I have to file them!" I'm thinking, maybe you should use a regular nail file. Does she stop??? Nope! So my daughter let's her know it hurts AGAIN! She gets upset and finally stops! What??? Huh??? Customer service??? I'm confused now! Well, I just listed three problems here and in my "book of life's lessons", three strikes and you're out. We held our composure, allowed them to finish, paid AND tipped (not 20%) and went on our way, vowed never to return! Oh, and their prices went up when the renovation went up.
Well I typically go to Tracy's for a pedicure. Which they DO a great job at, but please do not go for a soak off. They soaked my fingers for a few minutes and then took an acrylic tip and kept trying to pop my acrylic nails off even though they were not coming off. They just kept trying to pop them off even after seeing they weren't coming off. I had to let them know that that was literally hurting me even though I kept moving my hand every time they tried to pop off the nails I thought they would have caught the hint. But my nails after leaving are really tender, red and they HURT. Got a manicure and two of my fingers were bleeding. Don't know if I will be going back after this experience highly disappointed.
unfortunately i don't think I will be returning... I paid $40 for acrylic refill with red gel on top. I feel like it was done sloppy.
I was in the area & in need of a fill. 58 bucks for a fill & toe polish change. Wanted coffin shape & 2 maybe 3 nails are shaped the same others not. I had to repeatedly ask her to fix nails as the polish was BUBBLING. literally putting the top coat on. A day later & polish is literally lifting off my nails. disappointed & definitely feel like I was robbed. Le did my nails, she was never rude
Got a gel manicure. Got home ate dinner and took a shower. Here are the results. When asked about getting fixed or refunded I was told that the three day limit had passed even though I called the following morning, and was told to call back because the manager wasn't in. Waste of money and time. And customer service was bad. I asked for a specific service while I was there and was told it would take long and I should do something else that wouldn't. And when I refused I was talked about and my service was rushed through and not done properly.
1 year ago
Although the designs are good, the quality sucks! Every time I come here I have a nail break, every single time, and I get acrylic so they shouldn't break, especially after a week of getting them done,so you get one star and I'll never go back. And I had to pay $10 for her to fix her bad job and they blamed my nail because "it's my real nail" then why am I getting acrylic because that is supposed to keep them from breaking so easy. At my usual place I can go a couple of years before a nail breaks. It's on the west coast or I would just go there. 3 strikes you're out Tracy Nails!!! read more
1 year ago
3 years ago
I was referred to Tracy Nails and I was pleasantly pleased. I had an appointment with Jasmine. She was ready for me when I got there. She was great. She took pride in her work and was very nice. If There is something you do not like just tell her she has no problem fixing it. I enjoyed the massage chair; I needed it after coming to the nail salon after leaving the gym. The only thing that's keeping me from a five-star is that initially I wanted to get hombre nails, but Jasmine didn't know how to do that. She was willing to let someone else to do my nails for me, but I opted out of it because I really did like her. I got a gel pedicure and gel french tip. read more
1 year ago
2 years ago
2 years ago
3 years ago
I've patronized Tracy Nails for over 15 years. Got a gel manicure exactly 1 week ago on 4/21/23. I noticed during the week that the polish was lifting from the edges and now unevenly colored. I noticed this less a few days after but couldn't make it in to show them until 4/28/23. When I arrived the husband owner, Peter, was at the front desk and I proceed to explain to him the situation. I showed him my nails and told him that the polish is lifting from the edges. He immediately went into defense mode and told me that it's a week later and my nails grew out. Then he said the lotion or hair dye changed the tint of the polish and every time I ask him to look at my nails and do they look ok to him he said they look fine an the nail grow out. In the midst of our conversation he takes 2 calls then comes back to me to tell me again it's due to lotion. It's hair dye. He interrupted me so much so that I had to ask him to let me speak. He goes on to say it's been a week and the nail grow out. I told him regardless a gel manicure lasts 3 or more weeks and shouldn't look this way after just a few days. He told me it's past 3 days of which I told him that I could not make it before now. He angrily says "well what do you want me to do it's a week and your nail grow out". The polish is peeling from all angles of my nail and I told him that my nail does not grow from the sides, just in length. Well he stuck by his story and told me about hair dye or lotion or something. Rather than have someone redo the polish he insisted my nails were the problem and not the polish. At that point I asked when his wife would return of which he said tomorrow. I'd had enough and requested my personal nail box. He said Lee will return tomorrow. I'd had enough and have no plans to ever return. The customer service was the worst and instead of the owner, Peter, listening he found every excuse rather than accept that the polish was bad. Years ago, pre-covid I'd left because the techs did sloppy work and I left feeling like I was robbed. I recently started giving them another chance but again disappointed. If you want good quality work with top notch customer service, don't go to Tracy Nails read more
7 years ago
This Place Is A Hit Or Miss And The Prices Are WAYYYYYYY To High For Basic Service I Always Come And Regret It read more
7 years ago
This place is a hidden gem. I stopped here on a whim and was not disappointed. The pedicurist Lynn was thorough even though I only got the basic pedicure for $24. The nail technician Peter was attentive to my specific nail needs and wants. I only gave them 4 stars because I had to wait with my feet soaking for 20 minutes. (This didn't bother me because I enjoy mommy time, however, this could be a potential problem for the customer with no time). read more
2 years ago
2 years ago
6 years ago
Love this place. I keep looking at my nails. It was a wonderful experience, nice staff, good customer service. My nails have never been so cute like this. read more
This place was not our first pick and if I had known about the quality of work, we would have just forgone the mani/pedi day. I will say, the last time my daughter and I were here, was approximately 4 years ago and they were pretty good then. Since then, I found another nail salon I liked, then I eventually moved to the Jacksonville area. So let me get to the problem at hand. 1. When we walked in we noticed that Tracy Nails remodeled their salon so my daughter greeted everyone and said, "Hello, oh, you remodeled, it looks nice". They looked at her/us as if we ransacked the place and graffitied their walls with fingernail polish from their shop! The lady said, "What do you need done?" I tell her a basic manicure and she says, "so you want a gel manicure?" Nooooo, I just want a basic manicure. She says in an upset manner, "pick out your color for your toes too". Noooooo, I just want a basic manicure". Now she's making me feel as if I am wasting her time. The only reason I stayed was because my daughter really wanted her nails done, and I sadly assumed the people here could perform a basic manicure. I was wrong. 2. My daughter went from getting a gel manicure, to an acrylic manicure, to settling with a basic manicure because the people here were trying to give her everything she did not want. (She really just wanted a gel manicure). 3. I was sitting next to my daughter when she was getting her "basic manicure". The lady was using the electronic type file which was hurting her nails because they were already thin. She told her it hurt, the lady did not care and said in an upset manner, "well your nail is uneven so I have to file them!" I'm thinking, maybe you should use a regular nail file. Does she stop??? Nope! So my daughter let's her know it hurts AGAIN! She gets upset and finally stops! What??? Huh??? Customer service??? I'm confused now! Well, I just listed three problems here and in my "book of life's lessons", three strikes and you're out. We held our composure, allowed them to finish, paid AND tipped (not 20%) and went on our way, vowed never to return! Oh, and their prices went up when the renovation went up. read more
5 years ago
Well I typically go to Tracy's for a pedicure. Which they DO a great job at, but please do not go for a soak off. They soaked my fingers for a few minutes and then took an acrylic tip and kept trying to pop my acrylic nails off even though they were not coming off. They just kept trying to pop them off even after seeing they weren't coming off. I had to let them know that that was literally hurting me even though I kept moving my hand every time they tried to pop off the nails I thought they would have caught the hint. But my nails after leaving are really tender, red and they HURT. Got a manicure and two of my fingers were bleeding. Don't know if I will be going back after this experience highly disappointed. read more
4 years ago
3 years ago
2 years ago
6 years ago
unfortunately i don't think I will be returning... I paid $40 for acrylic refill with red gel on top. I feel like it was done sloppy. read more
4 years ago
AWFUL SERVICE!!! I've never had such a bad experience with getting my pedicure done. I even asked to speak to the manager and yet nothing was done when I asked them to fix my pedicure. Please someone tell me I am wrong. read more
6 years ago
I was in the area & in need of a fill. 58 bucks for a fill & toe polish change. Wanted coffin shape & 2 maybe 3 nails are shaped the same others not. I had to repeatedly ask her to fix nails as the polish was BUBBLING. literally putting the top coat on. A day later & polish is literally lifting off my nails. disappointed & definitely feel like I was robbed. Le did my nails, she was never rude read more
4 years ago
Got a gel manicure. Got home ate dinner and took a shower. Here are the results. When asked about getting fixed or refunded I was told that the three day limit had passed even though I called the following morning, and was told to call back because the manager wasn't in. Waste of money and time. And customer service was bad. I asked for a specific service while I was there and was told it would take long and I should do something else that wouldn't. And when I refused I was talked about and my service was rushed through and not done properly. read more
3 years ago
5 years ago
If I could give this place no starts I would.I asked for this and that's what I got. it looked nothing like the picture. Don't go here the nail techs are super rude. No one can speak English you can't even explain what design you want or color. It's just terrible. read more
7 years ago
I previously gave 3 stars because my nail chipped within 24 hours. I went back to get the nail fixed, and even though the color doesn't match exactly, I'm satisfied with the outcome. However, again a day later, the same nail is cracked as are the majority of the others. I would love to give 5 stars based off of customer service alone, but for what I paid, I expect my nails to last at least at one full week. The customer service is exceptional, the and the establishment is very clean, but I do not recommend getting dip at this shop. read more
5 years ago
I came before work I was greeted and immediately whisked to the pedicure chair let's just say it started to go down hill despite my request the nail tech did what ever she wanted or could do and charged me for services they where not able to provide. The nail tech got gel polish on my feet as well as foot and ignored it to put oil on my feet I asked where you going to remove the polish then she did as if you could not see bright green polish on my brownskin. The nail tech applied to many coats of gel polish to my fingers which completely took away my shape when I stated that I'm losing my shape due to the 3 coats of gel and 1 coat of top coat she said do you want me to file it. There is certifications all on the board so I felt very confident when I first walked in I paid 132 for a job that looks like a50 dollar pedi mani. When I stated the obvious the nail tech got rough with my hands and begun to yank and I did not know why as I stated to her manager. I'm not able to speak up I was not rude or disrespectful she just couldn't deliver and instead of speaking up she did what she could I tipped 20 dollars as well so I'm sure that was definitely a learning experience for her. Please do no charge for services you can not do. My stones are falling off my nails I feel as if once management heard or saw me picking designs and crystals if they knew that tech could not execute why let her. I will not return because I spoke on my nails it went down hill from there. Gel is already thick it hardens under the lamp why she needed 2 applications of white and 3 of green with 1 top coat is beyond me. Sorry for any typos. Then she said if my nails where longer she could do the design I picked I said I didn't make my nails short you did I came in with long nails got my previous tips taken off for a new set. I did not want to start a verbal debate with her because she started making a scene in her language I'm sure she was disrespecting me due to her not being able to provide the service I requested and she price quoted for. read more
8 years ago
Literally been going to Tracy nails since i moved to the area from New York; I needed a good place to go to and a bomb nail tech and I found one- KIM (the woman, since there's two) is the best nail tech ever, Any thing i want on my nails she does perfectly (This picture is from today) read more
10 years ago
First time coming to this shop and I will definitely be back. I walked in and was immediately greeted. I love how they do not allow customers to touch the gel/nail polish wall. Instead, they bring you an array of colors on a painted nail ring for you to choose from and then they go get the color for you. I had heard Jessica is the best nail tech there however...I had Tammy and she did an AMAZING JOB!!! From my pedi to giving me the exact nail shape I wanted...even to my designs! Very well done. It may be pricey for some depending on what you want. It cost me a little over $70 to get a full pedicure, a take off, a new full gel set, and designs. But the price you pay is equivalent to the excellent customer service and quality of work they provide. read more
10 years ago
I love this place. I've come twice as walk-ins, my first time I saw Ivy and the second time, Lee. Ivy was very good, very quiet which is fine with me, because I'm pretty quiet. Lol. I paid $53 for a full gel set, with coffin shape and an eyebrow wax. Today I went for a fill in and saw Lee. She is extremely diligent. She cleaned up my nails with a brush and polish remover after each step. She perfected my coffin shaped nails. Today I got a gel fill in, chrome nails and an eyebrow was for $43. It's a little pricy, but honestly I don't mind paying it. It's 5 mins from my house, and I only had to wait less than 10 minutes at 3:30 pm as a walk in on a rainy "observed" holiday lol read more
10 years ago
Overall, this is a pretty good nail salon. I've had Lee, Jessica and I think Peter do my nails. Lee is my favorite thus far so I try to make appointments with her. The salon is pretty clean, there is a decent nail color selection and the technicians are friendly-ish. Yes, they all speak Vietnamese to each other but that's been the standard in every Vietnamese-owned salon I've been to. I'm sure they talk about my feet every time I get a pedicure. It is a bit pricier compared to other salons in the area but I'd rather pay a little bit more and be a happy customer than pay less and be a dissatisfied customer. However, they do nickel and dime you a bit so be careful or you could end up paying a lot (e.g., $5 extra for different shape, etc.) I always seem to spend more than I anticipate so perhaps I should stop being fancy, heh. The parking lot is very small and space is limited so you may have to park on the side streets, so I wouldn't go late a night if you can avoid it. read more
Got out of sync with Jessica for a little bit due to personal reasons then it was rather difficult getting back on schedule because apparently many of you yelpers read my review and she was booked more then ever. I'm finally back on and have my appts booked through July. Ha! Best gel mani/pedi for me always. read more
7 years ago
7 years ago
9 years ago
Lovin this place more whenever I get my nails done here! And also how it's only 10 mins. away from where I live. The guy did my nails (first time having a guy nail tech do my nails) and i was impressed! Took his time and also massaged my hands after everything was done. I noticed how they also upgraded the place inside which is pretty awesome! read more
8 years ago
Kim is the best! Lin is great too! I've been here twice now and each time is exceptional. Great service, attention to detail, friendly conversation, clean environment and lots of nail choices. I will be back. Thank you for everything ladies! read more
8 years ago
I was very impressed with the set up and cleanliness. However the service I received was disapproving. The lady who did my feet did not listen to me when I want my heels to be scrub more. Since I'm flat footed and hard on my feet I need my heels to be payed more attention too. I ask she declined. When I got my nails done I was really excited since the lady at #14 know what coffin was. As you seen in my picture my nails came out all sizes and did not look like coffin. I was admittedly disappointed. This show these techs do not listen to want you want. My total for a Full Set/Pedicure $69. read more
13 years ago
I went to Tracy Nails for the first time at the recommendation of yelp. I have to say I was quite pleased. I was greeted immediately upon entry and advised what I wanted done. I was seated at station #5 where I met Ann. She was very professional and polite. She checked in with me periodically to make sure I was please with her work. I was quite pleased with the finish product and will be returning. The prices are also really good. read more
7 years ago
This place looks like a hole in the wall on the outside but inside it's comfortable and clean! I walked in for a full set and gel pedicure; by far one of the best experiences I've had. The gel application was flawless, no bubbles or anything that I've seen. Would recommend most definitely!! read more
11 years ago
I just got my nails done at Tracy Nails last night and it was wonderful. I got a full acrylic set for $25, a dark matte plum shade and it looks gorgeous. I'm really happy with the results and just a few things that I've noticed but not all that bad. I was reading reviews about this place and it got high reviews for the fortwashington area and decided to check it out cause I wanted to get my nails done. First off, this is my second time getting my nails done but It's because I usually do them myself. I was a bit on edge because I don't like other people handling my nails and I know the attitudes they can give and smiled kindly. They reacted the same and treated me kindly. And when I looked lost the it took them 2 seconds to ask what I needed/looked for. When it was finally my turn (I didn't wait long) I was given Mindy :) I'm a fairly quiet person and appreciated the silence but when I did talk, she regarded me with respect. I also noticed when I looked around the workers sometimes conversed with their clients, but on a personal level talking about family and events. It was a nice atmosphere (this might sound weird but she had a nice laugh lol) Now about Mindy. I really hope I got her name right, but I could clearly tell she felt under the weather. Right before me she also had a client and right after me she proceeded to wax a woman's eye brows. Bless her soul. Somethings may be common protocol in the business but I felt like she went beyond customer service :) The only thing I can really complain on is the bottom of the nail and a bit of the cuticle. It isn't noticeable at all but I can feel it. It's not bothersome either, but since I'm a perfectionist when I got home I had to take my own electric file to file it down Now currently, I'm curious about along the line how it will be. Maybe I came on a good day? Maybe I'll get a differ person next time. But Overall, I CURRENTLY like this place and highly recommend it. I will now be taking my business here. I just wish I could have given a better tip. read more
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More info about Tracy Nails
8503 Oxon Hill Rd
Fort Washington, MD 20744
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(301) 686-1010
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