Shady Company. I live in western AZ…read more I called the Santa Ana, CA office. I wanted to buy a product that had a web price for $150. I was told with taxes and shipping, it would be $200-220. They didn't have their e-commerce set up, but the CS person sounded OK. Against my better judgement, I gave them my CC info. So, I get a debit on my credit card for $345 ! ! ! They charged $183 to ship 40 lbs (water based, non hazardous) from a warehouse in Las Vegas! Repeated calls to the CS person went unanswered. They are also implementing an online accounting system, but it has never posted any meaningful information and I have not received an invoice. For us, they are a "one and done" business, and would not recommend them ever.

Unfortunately, had a bad experience and it just seemed like bad communication between departments…read more The guys in the shop were really nice and helped me pick out what I needed when I was there. However, when it came to delivery my order was over 2 hours late and they only sent it out after I called for the third time without any notifications or updates that they would be late, the dispatcher let me know after I called that the original truck broke down. Then for pickup I called 3 times before I was sent to a dispatcher who finally got a pickup scheduled days later than my original pickup time. The first two times the person who answered the phone seems annoyed that I called and just said "we're busy" and did not give me a pick up number or anything. The dispatcher told me that she never notification that the pickup was ready. Additionally, when I asked ove the phone if the extra time would be charged or if it was on them, one of the shop employees said I would have to pay based on when it was picked up. I now know that wasn't true but it really stressed me out because I was completely left out stranded and had to stay home from work for 2 days to wait for them to do the pickup and had no idea when and if they would actually come. I spent $150 each way for delivery and I only live 10 minutes down the road. The whole point was I needed things to be timely. I would rate the shop experience 4/5 and the delivery experience 0/5. While I would absolutely rent from them again, I'm never doing delivery. The equipment was in good working order and the delivery driver was nice and helpful when he did get there.

Longtime customer, incomplete rental, lost time, no make-right…read more I rented a dual-head grinder to prep a 1,000 sq ft garage floor. Carmel didn't have the unit, so they sent me to Westfield. Staff told me the grinder covers about 500 sq ft per hour. On that advice, I planned for three hours. Reality: eight hours of grinding produced 300 sq ft. I checked whether we had the correct heads. Carmel said the heads were universal. While rewatching the training video, I noticed the demo unit carried add-on weights. Mine had none. I called Carmel. They had the weights. I drove back, picked them up, and was told they would take a little off the bill at return and that a weekend counted as one day if returned first thing Monday. With the weights installed, we did 700 sq ft in two hours. At return, a different employee said there would be no relief beyond the one-day weekend charge. No acknowledgment that the original rental went out incomplete. No follow-through on the offer to adjust. This isn't about the money. It's about the lost hours created by sending out a grinder without required weights, and the refusal to honor a make-right that was offered. I've spent more than 10,000 dollars at this location over the years under the previous ownership and they consistently made things right when something went wrong. Bottom line: the equipment was incomplete, I lost time I will not get back, and the store chose not to stand behind the customer.

I have been buying mowers from Arrow for around 15-20 years. They are great to work with and they…read morealso service the mowers they sell. Great place to rent tools too.

From the owner: Having the right equipment for a major project can mean all the difference between a decent or…read moregreat job. At Arrow Tool Rental Corp, you will find any tool you can dream of.

I've had two experiences with this place and in both cases have been astonished at just how…read moreunpleasant, self-righteous and plain rude the owner is. Acts offended and suspicious that you've brought him business, won't take responsibility when something goes wrong and doesn't even bother to say thank you. When I had to return a tool that malfuctioned after five minutes, he didn't apologize or restart the rental time and appeared irked that he had to fix it. I'm astonished by the positive reviews here. Maybe he has a twin brother.

Great place to rent. 90% of the staff are amazing! There's a guy who needs to smile a bit more and…read morehave a lighter tone.... Besides him, they are awesome!

Rent-A-Bit is truly one of the best rental companies I've ever worked with. First of all their…read morepricing is very reasonable making renting equipment an absolute no brainer for corporate customers and accessible for individual folks as well. They also offer great customer service and tech support. Brent, Dwight, and the whole team were great to work with before, during, and after my rental. Whether you need a speaker for a small neighborhood event or multiple screens, projectors, mics, and lighting for a major conference or trade show, this place is a must call.

From the owner: Audiovisual Rentals:-For Corporate Meetings-Special Events-24-Hour Computer Rentals:-For…read moreConventions & Trade Shows-Software Training-Short-Term Projects & Travel-Breakdowns & Emergencies-Delivery & Setup Available-Daily, Weekly & Monthly-24-Hour Support

I needed to put 10 decent sized trees in and needed a two-man auger for the job. After searching…read morefor the best price, I saw Lawrence Tool Rental was very competitive. I contacted them over the phone and they were very knowledgeable about what size of an auger I needed for my job. I went in and they were fast, friendly and helpful. I will definitely continue to give my business to someone who honestly goes above and beyond to make sure the customer is taken care of. Great job LTR.

I rented a machine this weekend for stripping the epoxy from my concrete garage floor. I got the…read moremachine to the job on a Sunday morning and the machine came apart every time I turned it on. I called the number for Lawrence tool rental and they were not open. I was unable to do my job because the machine would not stay together. I brought it to the attention of the gentleman when I returned the machine and he told me it was user error. There was nothing wrong with the machine. $390 lost in a job still not complete.. I would not refer this company to anyone as they do not stand behind their product.