I have been buying mowers from Arrow for around 15-20 years. They are great to work with and they…read morealso service the mowers they sell. Great place to rent tools too.

From the owner: Having the right equipment for a major project can mean all the difference between a decent or…read moregreat job. At Arrow Tool Rental Corp, you will find any tool you can dream of.

I needed to put 10 decent sized trees in and needed a two-man auger for the job. After searching…read morefor the best price, I saw Lawrence Tool Rental was very competitive. I contacted them over the phone and they were very knowledgeable about what size of an auger I needed for my job. I went in and they were fast, friendly and helpful. I will definitely continue to give my business to someone who honestly goes above and beyond to make sure the customer is taken care of. Great job LTR.

bogus invoice charges!…read more Charged for a gallon of gas when i personally filled the machine to capacity before bringing it back ( experienced renter). Over charged credit card fee by 100%, which violated CC company rules. Hate a copmany that tries hiding behind the computerized system and it's a waste of my time to go back and argue about something that should not have happened. It's not the money..it's the principle of the transaction being fair an honest.

Great place to rent. 90% of the staff are amazing! There's a guy who needs to smile a bit more and…read morehave a lighter tone.... Besides him, they are awesome!

Horrible customer service. One guy is rude any time he talks to me. They do not want to help me…read moreachieve my goals.

Came to know the place through my father. I rented a few items over the years. Had a recent job…read morechange due to covid affecting the economy (it's hard for me to make the open hours of the rental facility). I visited July 10, 2021, to rent a jackhammer as I had several times before this year. I speak to the cashier/receptionist and I attempted to inform her that my contact info was the same as my father's about two times. That's when the owner decided to jump into my "civil" conversation with her. "Now see I'm going to cut you off there!!!!" he exclaimed. "Don't argue with her.... would you talk to the cops like that?" he says. I ask him in the same tone "who are you". He replies "I'm the owner of the shop!". I then told him I'm not arguing I'm giving her my information (meaning my Driver's License). He responds "Well give it to her and shut up!!". I told him "you will not talk to me like that in the same tone he set". He responded by saying "get out and don't process anything for him get out". As I departed I told him "I'm glad to know that you are the owner". I have never been kicked out of any establishment yet alone had the amount of disparaging dialogue to go along with it. I will have boycott signs posted nearby soon. This is an outrage and if you are a "minority" I would not support this establishment signed J. Jackson (I want him and anyone in the city to know that this is a legitimate review). Also, I'm filing with the BBB, which is poor customer service and deed far from laudable.

They literally tried to steal $100 from me…read more (My google review has pictures to verify everything) I brought in a piece of equipment under warranty. After waiting for 2 MONTHS for my jointer to be leveled, I was told (and it was printed on my receipt) that the manufacturer only covered 50% of the cost and I had to cover the remaining 50% ($100) due to some stripped screws (allegedly). I then sent an email to the manufacturer asking why they only covered the first $100 and not the remaining, and they told me that they covered 100% of the cost and Vamaco only filed a warranty claim for the $100, not $200. The manufacturer also said in the email "they should not have charged you any money". I called Vamaco about this while being very calm and they got kinda snippy and nasty with me and said they werent going to refund the money. So I contacted the manufacturer again, told them the situation, and they contacted Vamaco on my behalf and I get an email the next day saying they would in fact refund the money. They were only willing to cooperate once they got caught and the big boss stepped in. They lied to me, trying to pin the blame on the manufacturer solely to rip me off and steal some extra cash. Never trust this place, they're dishonest people and I will never do business with them again.

Unfortunately, had a bad experience and it just seemed like bad communication between departments…read more The guys in the shop were really nice and helped me pick out what I needed when I was there. However, when it came to delivery my order was over 2 hours late and they only sent it out after I called for the third time without any notifications or updates that they would be late, the dispatcher let me know after I called that the original truck broke down. Then for pickup I called 3 times before I was sent to a dispatcher who finally got a pickup scheduled days later than my original pickup time. The first two times the person who answered the phone seems annoyed that I called and just said "we're busy" and did not give me a pick up number or anything. The dispatcher told me that she never notification that the pickup was ready. Additionally, when I asked ove the phone if the extra time would be charged or if it was on them, one of the shop employees said I would have to pay based on when it was picked up. I now know that wasn't true but it really stressed me out because I was completely left out stranded and had to stay home from work for 2 days to wait for them to do the pickup and had no idea when and if they would actually come. I spent $150 each way for delivery and I only live 10 minutes down the road. The whole point was I needed things to be timely. I would rate the shop experience 4/5 and the delivery experience 0/5. While I would absolutely rent from them again, I'm never doing delivery. The equipment was in good working order and the delivery driver was nice and helpful when he did get there.

I'll start this by explaining I am not the most comfortable person around a construction setting,…read morebut as soon as I stepped into Runyon I instantly felt better. I have started to take on bigger projects around my house and this past weekend it was time to tear out a cement patio and replace it. I wanted to figure out the quickest and easiest way to do and I needed a Jack hammer. After browsing all my tool rental options this not only seemed reliable, but by far more affordable. In comparison, the HD would require a $350 deposit for a $90 rental. I believe I spent a total of $133 on a Jack hammer, 2 chisel picks, and a wheel barrel. Best part was, I got a refund on a chisel pick without even asking. They asked me if I had used both, which I hadn't, and they just refunded me. I loved that!! The employees are all incredibly friendly and helpful here! Like I said, I was a bit uneasy at first, but once I started talking to someone, I was feeling much better. Overall great employees, good prices, and reliable tools!!

(The following experience occurred at the Greenfield location but may be applicable to this…read morelocation as well) Very disappointed in K&R toolshed. I have rented 5-6 times from them over the past few years. The Saturday before Labor Day weekend 2021 I went in to rent an Aerator from them. It was towards the end of the day and the employee I was speaking with said that I would have to pay the full day rate (about $115) or I would have to have the Aerator back in 50 minutes if I wanted to pay the 3 hour rate because they were closing. I pointed out that I only needed it for about 3 hours. I also pointed out that they could look at my past rental history to verify that this is about how long I had used this piece of equipment on past rentals. I asked to speak to the manager and was told that he was the manager (big guy with a beard and glasses, I didn't catch his name.) The guy again said that I could either pay the full rate or have the Aerator back in 50 minutes (obviously wouldn't work as I live 20 minutes from this place so round trip would give me 10 minutes to use it.) I pointed out that it was too expensive and not worth it to me to pay the 1 day rate when I only needed it for 3 hours (about $56 for the 3 hour rate.) While I was in the lobby speaking with the manager a second employee came into the lobby and started interjecting into the conversation stating that I was talking in circles and that I wasn't going to get "a break" so I should either pay the day rate or leave. I was honestly shocked and was about leave after being spoken to like that and said "Wow I guess I can just go to Home Depot next time. I don't know, maybe my business doesn't matter to you guys?" (I am not a high end customer, not a professional contractor, but I have rented from them on a fairly regular basis.) Honestly the thing that bothered me the most was what I perceived to be very poor businesses sense on the managers part. Flabbergasted, I said "I don't understand, on the one hand you can either let this machine sit in your warehouse over the weekend and generate no revenue (and lose a customer) or you can rent it to me for a fair price (I agreed to pay the 4 hour rate) and be making money with it." I said "I just can't imagine a business owner would choose the first option." The manager then said that that was the direction he had been given by the owner (who he said was his father in law.) I asked him if I could speak to the owner because I just couldn't imagine a successful business owner who would see this situation and make that choice. The manager called his father in law, the owner, and put him on speaker phone. I explained to the owner the above information and to his credit he agreed to rent the Aerator for the 4 hour rate which I felt was fair enough and I agreed. Fast forward to Monday (according to my religious beliefs I try to avoid working on Sunday and didn't aerate the grass on Sunday, we also didn't want the grass to be full of mud plugs for our Labor Day barbecue.) We had a great Labor Day with friends and family and took advantage of our lawn. Then, in the evening I Aerated our lawn in both the front and backyards and then cleaned the Aerator, (made sure it was spotless.) Tuesday morning (They we're not open Sunday or Monday on Labor Day) at 9:23a I promptly returned the Aerator (Time frame to return it was before 930a Tuesday.) When I dropped it off I shook the same managers hand as he helped me unload it from my vehicle. He then said, "We discussed it, me, the other manager from the other location, and the owner (sounds like they are all family) and we are not going to rent to you again." I said, "Ok do you mind explaining why?" He said "Because you threw a baby fit and we don't want to rent to you." I said "Ok that's fine." I am very disappointed at this business and this experience has left me with a bad taste in my mouth. I will say that this is the first time that I have had issues with this place, but after this experience I would not recommend K&R toolshed to others. This is really too bad because I would have preferred to give my business to a locally owned business rather than a big box store. If you choose to come here I hope your experience is better than mine.

Great rental experience. Staff is knowledgeable about their product and provide helpful advice for…read morerented equipment.