We are so incredibly grateful to the employees at Lowe's on US 41. Our experience could not have…read moregone better. As interns for a non-profit church, there a couple more hurdles to go through when checking out and purchasing items. The entire Lowe's staff was extremely helpful and walked us through all the paperwork and checking out so patiently. We took up a large amount of their time, but everyone was so patient and helpful. Additionally, they reviewed the paint we were needing, and they found that we had not picked up the right paint we needed. Without these employees, we would have wasted a considerable amount of money on paint we did not need. We are so grateful to these employees and cannot recommend this Lowe's enough. About 4 employees helped us, and all were extremely helpful. We remember one of them was Blake, one was wearing a Valspar polo, and one had a military Lowe's vest on.

So a 1 star on Yelp equates to "Not Good." But not getting completely into the weeds of how bad my…read morefamilies experience was with this Lowe's location, I think they are getting off a bit unscathed by simply saying this Lowe's is "not good." I am the kind of person who is always anticipating the screw-up when it comes to the corporate giant. I come to the table with a little experience of screw-ups and I actually am very very very patient and understanding that "shit happens." I am. I am actually the perfect customer to have a screw up with, because I am normally very forgiving. I usually grin and bear it (because shit does happen), kill the corporate giant with kindness, and in the end, it all works out. A simple sink install. My dad and I go to Lowe's on August 19 to buy a kitchen sink. We are seeking to purchase a sink and pay for the Lowe's labor to have it installed. Seems easy, right? Harvey in the sink area and later Jesse, could actually not have been nicer, more patient or more knowledgeable, but a 1 Yelp review throws the baby out with the bathwater (in this example, Harvey and Jesse are the baby and the Lowe's corporate giant is the bathwater). I am writing this review today on October 12, because it was only in the last week that my dad's sink was installed and not by Lowe's. So the sink my dad wanted was not in stock at this location and I actually drove on my own to the location in Avon, Indiana to purchase myself. Not a problem. So the sink is physically at the home in Terre Haute where it is to be installed. And you know how it goes, Lowe's gets our labor order in their system and somebody will call you in a week or so and set up the install. This is the part that never got beyond this point. Let me paraphrase, starting with phone calls to their Central Production Office (which I now understand is the middle man between a local Lowe's and the installation teams they contract with), I began making calls to inquire on August 25 that lasted 35 minutes, August 26 that last 59 minutes, August 27 that last 1 hour and 1 min, August 31 that lasted 43 minutes...and after this I simply stopped keeping track of all the time I that I lost on this attempted install that actually never happened. As I said, I was kind of anticipating a screw up, thus why I noted the phone calls, who I spoke to and the duration. We paid for the labor, but it never happened and there was no mountain it appears that was going to be available to be moved to make this one little kitchen sink install happen. Some computer snag between our purchase from Lowe's Terre Haute and the installation operator selected (Handy Technologies) and after being told "someone will call you and reach out within 24-48 hours" at the end of the countless phone calls I made to the Central Production Office (877-505-4923). I don't care where the snag was, my father just needs to have his sink installed. Finally, after being patient as a kind customer who gives businesses the benefit of the doubt (especially during covid), my dad walked in to cancel the install last week and we simply used a local plumber (who came out about a week between phone call to install). This whole experience has exhausted and defeated me. Don't tell me repeatedly someone will call me in 24-48 hours and NEVER ACTUALLY CALL ME!!!!! My Yelp review does not actually articulate how much this Lowe's pissed me off. I cannot get the time back I spent being a nice customer who attempted to give Lowe's the benefit of the doubt. Lowe's failed me. I wanted to help my dad with a simple sink install. Lowe's failed me. I wanted to prove him wrong that service in these matters in the small rural spot of Terre Haute is possible through large established business like Lowe's. Lowe's failed me. I wanted to know that customer service to resolve a legit customer service does not get tangled in the large wheel of the corporate giant. Lowe's failed me. No phone call follow up or flagged account because it was over 10, 15, hell 30 days without an install being executed. Lowe's failed me. And in the end, no real apology from Lowe's with "hey, we are sorry." Lowe's failed me. As I mentioned before, the staff in this store were good and helpful as they could be. The problem was not at the local level, but in the levers of the Lowe's corporate giant often where customer service actually means less, for they are not face to face with the customer experience. At this Lowe's location, me nor my father are respected customers. This corporate giant does not care about us or this screw up that caused us significant time and exhaustion in our attempts to resolve. Do yourself a favor, skip Lowe's for install, hire local and directly. You will pay more, but you will probably get what you paid for and avoid the gigantic let-down experience we did. This Lowe's will never get another dime from me..

Because I live over an hour away from Terre Haute, I didn't have any reason to stop in the building…read moreto make a purchase. But while driving by on 9th Street, I couldn't help but notice this memorial mural on the south side of the building. I noticed the signature on the mural and reached out to the artist, Michael Neary. I realized Neary had a number of murals in the Terre Haute area, including the sports mural across the street from the Industrial Supply at Ballyhoo Tavern. After communicating with Neary, I found out that the mural was in celebration of the 100th year of operation of Industrial Supply in 2015. What I heard from the artist was that he met with the owners and wanted to do something that would celebrate not only the long standing service of the Company, but celebrate the people who worked with the Company and who used the products. The mural shows a number of tradesmen and tools including a pipefitter, a laborer with an axe, a drill press or router, drill bit, saw blades, welder, and an airplane. Quite a diverse number of clients being served by one company. I applaud the Company that supports local artists while preserving and celebrating their own history. I wish them continued success. Review #1501

From the owner: Specializing in: - Industrial Equipment & Supplies…read more- Plumbing Fixtures Parts & Supplies-Wholesale & Manufacturers

This is an old school hardware store that has more actual hardware than you'll find elsewhere in…read moreBloomington. They do everything from keys (including "digital chip" key clones) to vast amounts of nuts and bolts, SAE and metric, tools, supplies, home/industrial hardware. They are not Grainger or Lee's. They are not Lowes or Menards. Their prices are sometimes high, but they don't sell cheap gear. I wished they'd sell lumber and plants, but maybe it's better that they don't. They get five stars for being the best HARDWARE store in the area. You don't have to buy a huge blister pack to get just one or two of an item. Their clerks know what they have, and it's a good idea to ask them. They sometimes have better alternatives in mind, and their selection is vast for the size store they operate; they can save you a lot of time, unlike the big box stores, where there are no real specialists except the Big Item sales people. Go here first.

They have virtually EVERYTHING! They know what it is even when you don't. And they know where it…read moreis! This store has inventory squirreled away EVERYWHERE! Even outside the store!

So, to begin, I thought that Pool's True Value was a wonderful place to shop. Sometimes, I would…read morehave to say that this store has fair pricing. So, this hardware store just exists to make people's lives easier. I like how amazing the store is just to be able to buy supplies locally. They have an assortment of products such as paint, wood stain, gardening supplies, electrical hardware, and plumbing, and cleaning supplies. I really think this is a great business to go to, and the people working there are not just there to make some easy cash. Service there is pretty good. The selection is great. The value of the items you get is also terrific. Try out the store sometime!

The staff at this store is uber helpful, walking me to the aisle of the item I need, answering…read morequestions, making suggestions. I love the atmosphere also; reminds me of the variety stores we shopped at when I was a girl--they have everything! Thank you.

Customer service by the appliance sales Lady she's got to be the rudest person. Basically implied…read morethat my granddaughter was stealing a bottle of generic water that was placed in one of the refrigerators in the appliance section.Apparently from what the sales lady said for their paying customers and that my granddaughter needed to pay for that and the cameras would catch it if she didn't when she went up front. I confronted her about it and she was pretty arrogant. Over a ten cent bottle of water that she claimed came out of her pocket. I informed her that my granddaughter and I were not thieves.That no one was going to steal a cheap ass bottle of water. She needs to find another job where She can Talk to people like c*** and accuse them of something She thinks they might do .What a tool she was.

My folks live like a minute from this Menards. I remember in the relatively quiet area of the…read moresouth side of Terre Haute, my mom was upset for this imprint during the construction of this Menards was so big "it almost blocked out the sun." LOL! Fast forward a few years, my mom loves to pop in here for everything from cleaning supplies to milk. I was unaware of Menards as a brand until this location opened. It is like a Home Depot or a Lowe's (chains I am familiar with), but with more of a local community feel. We have had reason to be there to purchases light bulbs, a toilet, an area rug, a greeting card and seasonal holiday candy...and that was just yesterday. LOL! Ice cream bars, yes that was in our shopping cart as well (yes, there is a grocery section, Lowe's nor Home Depot has that). Maybe is the case with staffing everywhere these days, sometimes is can be difficult to locate someone to ask questions to and when you then find them, you will either get a seasoned person who knows many things or a newbie that knows nothing. Staff seem friendly though, especially the cashiers who always seem abundant. I have enjoyed going with my mom to "putz around," like I would do at a Target or Whole Foods in my Las Vegas life, for you really know what you might find. Seeds for her garden....summer play toys for her grandkids....vinyl flooring....outdoor lawn furniture....a huge lighting department....they have a wide array of product. The store is welcoming, well lit and always clean.

I have always LOVED going to lumber stores and hardware stores, until I came to Indiana and…read moreMenard's. I dread going to Menard's, but unfortunately Lowe's is on the other side of Terre Haute. But If i have the time, i'll drive the extra miles through that town just to go to Lowe's. Good luck finding anyone in this Menards to help you. When you do find someone, it's some kid who wouldn't know a pipe wrench from a shovel. Oh, and those '11% rebates" they offer; good luck getting those. They put it on a post card for the world to see, so anyone can see them and how much money it is, and take them. I imagine plenty of postal employees have been using our rebates because we have only managed to receive ONE back out of the many we have sent in over the years. They don't even require I.D. to use them. And it's only store credit anyway. Honestly wish these stores would close down so maybe Home Depot can move in. Don't even get me started on how totally shitty Menard's treated customers during Covid. I boycotted them for two years. Considering doing it again. Just hate this freakin store.

Menards is my favorite home improvement stores, it to me is a super store. One of my top 5 stores…read morethat I enjoy shopping at. This location recently opened and is a nice addition to Terre Haute Staff: super super friendly...ive never had any attitude, never a person walk by me without asking if they could help me with something. And on some times they even can tell my body language, when come in and know exactly what i need on a B line to the spot to get it and go they know I'm on a mission and dont slow me down...lol Store: always clean and kept up, things are always kept in stock...havent ever noticed that (well its right there but they are out of them) situations. huge parking lot...GREAT prices..Easy to get to.. Great tool rental department with great prices. Well done Menards, they set the standard for all other home improvement stores. **For more of my reviews check me out on YouTube on my channel Food Fight Showdown.

If you go late in the evening or at night, you will have a great experience. But if you go in the…read moremorning or in the early day time, you won't get any help whatsoever. I am a female, so anytime I go in there I already get weird looks, but today I went in there looking for a simple bolt. There were three men standing at the front counter talking, so I walked up to one of them and asked if they had anything like the bolt that I had in my hands.The man simply told me no they didn't have anything like that. I have been going to this Store for 20 years, I know that they have all kinds of bolts. He was just being too lazy to stop talking and come help me. I'm sure if I walked around I would be able to find it myself, but after being treated like that I just decided to leave. I'd rather Drive all the way to Terre Haute to go to Menards or something then be treated like that.

The store was clean and merchandise sections were clearly marked. Tremendous selection. Service and…read morevalue are exceptional. THANK YOU.

So thankful Terre Haute has this store!! Huge selection and the associates are very friendly! I…read morewill continue to shop here. Very happy with out purchases so far!