I always talk about when I get help plumbing at Lowe's I end up going back three times to get the…read moreright parts, these people were very nice and helpful.... But I did make 6 trips.

They definitely need a lesson in customer service. They had items placed in the wrong "slots"…read morebecause of space. and didn't have the sale item that was supposed to be there. I asked if they were issuing a rain check on the item, and was told "I don't know, you can go back to the customer service to check". Apparently, that's not her job.

Great experience here with staff willing to help me figure things out for a project. They had what…read morewe decided I needed in stock, too. Sooooo much better than a big box experience.

There is simply not another hardware store that offers friendlier or more helpful staff. They…read moremanage to pack all you might need into the small, local store. We couldn't be luckier to have this Ace within a 5 minute drive.

Make sure you receive and check your receipts at Virch's. The prices displayed on the shelves are…read morelower than the prices charged at the register. When this was brought to the owner's attention, his response was: "The shelf price was from last July. The price is higher now, we just haven't printed new tags." Apparently the entire store could be rearranged, but pricing can't be updated. Regardless of the reasoning, he refused to honor the listed shelf price and simply said, "It happens, it's not our fault." Actually, it is your fault . If you own and operate a business, accurate pricing falls on you. Customers should not have to double-check whether shelf prices are correct every time they shop. We ended up returning the item and bought the exact same part at the local auto parts store for significantly less. Just a heads up for anyone shopping there: pay attention to what rings up at checkout.

Very friendly and very helpful. Great customer service. Will definitely go back. Will recommend to…read moreothers.

Menards is generally a very well-stocked store with a large variety of...well, just about…read moreeverything but produce! They have the 11% Off everything in the store at least once a month & we always receive the rebate after sending it in. My husband & his family are very into interior home/exterior projects or repair & have gotten the majority of their supplies from Menards. I get all of our interior paints here. Our toddler & I usually go with to just look at all of the interesting tools, display patio furniture & lights ; the store is absolutely massive. We usually pick up large grocery items like washing detergent, dish/toilet paper, cleaning things & dog food while we're there. Lots of fun outdoor feeders, birdseed & suets for your yard year-round . We always get one of the fun treats/candy or drinks for the way home. The garden center at the start of summer is an absolute zoo. It's a lot of fun to see the large variety of plants & garden decor but it can be really hard to navigate in the chaos. Great for bulbs. Only things I'd point out is that the floor staff aren't usually that friendly & it can sometimes be hard to find help. Everyone at checkout is always really nice though. For kitchen design & appliances we decided to go with Home Depot. Otherwise, we get just about all of our home project supplies at Menards! So much joy here at Christmas. Definitely go in whenever the 11% rebate is out!

I went on 2 separate occasions to get pre cut fence pickets. Staff was useless. 3 "helpers" later…read moreand an hour of trying to find them myself, we put everything we planned on buying back and went to Home Depot. It took 10 minutes at Home Depot and we were done headed home.

This place is awesome!!! It has everything you need from a bolt or nut to flipping carpet. But,…read morewhat I really look for in a hardware store, is that old-timey charm and helpful people. We seriously looked like fish out of water (no pun intended) in that we were looking for fishing gear because we left all ours back in Chicago. The guy who ran the fishing and tackle department was so knowledgeable and even pointed us to the sale isle in that we were looking for something for the kids. The place was clean and organized - complete with an old fashioned popcorn maker and that darn gumball machine that my kids go crazy for. The nice young man at the counter and my husband exchanged about their military experiences and thank you's and we were on our way. BUT - that's not all! There was a great little market in the adjacent lot on Friday afternoon where we picked up some fresh veggies, bread and meat for dinner. Very charming place -- treated like the first customers of the day, even though we most likely kept them after close. Thanks Koltes!

From the owner: Koltes has hardware, lumber, garden center and interior design centerread more

We just moved to Black Earth and having this store down the road is a huge bonus! They have a ton…read moreof good stuff for very fair prices. Every time I've gone in someone has greeted me and asked if I needed any help. This past Saturday I literally brought my TV with me because I can't find the proper screws for the base. A younger guy took the screw I had most recently purchased (my 3rd attempt), sized it and then took several attempts to find the correct screw. He was running in and out of the store to fit it on the TV (never ended up finding it). At one point another guy was helping us too. This type of service would NEVER happen at the big box stores or even most of the small-town stores. Very appreciative and will visit this store before I go into town to the big box store!

As far as hardware stores goes this place is great. Nice people who will help with any projectread more

Went there to fix my pipping and needed parts, an employee helped me get everything I needed just…read morebased on a few pictures I had. They're always very helpful and nice from when you walk in.

we visited this store on 8/9/21, at first we thought what a cool store. then after listening to the…read moreemployees behind the gun counter and speaking with them, we thought different! a group of unprofessional rude unfriendly guys. we went back with the intentions of buying a shotgun, which we thought was a fair price, the sales person did everything he could to talk me out of the gun, in fact the info he gave me was WRONG, to be honest I knew more about the gun than he did. as a retired hardware store manager and service manager, i can't imagine the sales these people are passing up. maybe their happy with their numbers and don't need better sales numbers. i would put them all on commission pay, i'm sure their attitudes would change, or they would move on. very poor employees.