I created a yelp account just to put this review in. This store and the employees are awesome…read more I spent 5 weeks trying to get a riding mower from Home Depot. It's a long story and I won't go into it, but they will not get another dime from me. This morning I called Waters and found they had the mower I wanted. They had just got it the day before so it wasn't in stock yet so they called someone in to receive it (this is on a Saturday btw.) I went in and bought it. Not an hour later it was delivered topped off on oil and gas ready to go. Delivery was free and they expressed to me that they have on site mechanics if I should have issues with it or need service. (They will come pick it up, fix it, and bring it back.) I am very impressed with the experience and Shawn was extremely helpful. My previous experience with this store was last year when I rented an auger. I rented for 3 days. It started smoking and choking on day 2 so I took it back. They were very friendly and refunded the third day plus extra for my trouble. I can now say that I'm super happy with my experiences at this store. For those that have put up bad reviews, I'm sure that you probably went in with a bad attitude to a person that had no clue of your situation and received a mirrored response. No matter what the situation is if you treat people with respect they will do the same. From now on Waters will get all of my business for home improvement needs.

If I could give this business an its employees 0 stars I would. The owner, Rusty, and the manager…read moreMike were nothing but disrespectful. I had ordered a cotton candy machine for a sorority event and they did not give me all the parts to set it up. I called the next day and was given permission by a warehouse employee to keep it an extra day and return in 2 days after I picked it up. However, it still never worked. When I returned it I wanted to let them know about the missing parts even though I had already called a day prior. When Mike came up he accused me of lying and said it was my fault for not calling. He didn't know I had already talked to one of the employees the day before who gave me permission to keep it a day extra. He was hesitant to give me any money back (which is not what I wanted I just wanted better communication) and questioned my intelligence. I am a college student and have NEVER seen a business more poorly ran and managed than this one. When I emailed the owner Rusty about how Mike had treated me he called me and said "well he gave you your money back so what else do you expect me to do." He did not care AT ALL how I was treated and even accused me of being demanding. He blamed me and told me to "get over it, it's a cotton candy machine." Save your money next time.

Quality of Service & Cleanliness truly set Midwest Ace Hardware & Appliance apart from other stores…read morein Manhattan. Jackie and her associates welcomed every customer when they walked in the store. She was extremely knowledgeable and was able to point customers to the exact isle location of their items. From bird seed to chainsaws and water softener salt the associates at this location know their store! Every isle is stocked well and the store is very well kept making it easy to pop in and out in just a few minutes. Because service is so quick there is hardly ever a line leading to a quick stop no matter the need.

went here for 2 keys copied, ended up waiting for 30 minutes…read more They finished the customers in front of me then the other employee with long blond hair and beard left without telling me, leaving terry who didn't page anyone letting know we needed help. I would've appreciated being acknowledged at least to let me know i was going to be helped, ended up waiting at least 20 minutes before the lady randel i believe came to assist me.

went in to find some hardware and was greeted by friendly employees who helped me find exactly what…read moreI needed. affordable for what I needed and just overall friendly and affordable

Some of the rudest woman I've ever been around . They follow you around while you are shopping as…read moreif you are a criminal. The plants need watered and, although they are cheaper than elsewhere, not worth it when they look like they do. There are no prices on most of the plants, cat food, dog food, etc. and they are super nasty when you question a price. Not a place I would recommend.

WOOOOWW! If you need something, they got it!!!! Lots to choose from here. Definitely recommend to…read morestop and see this place while visiting the area or living in the area!

The worst hardware store in Kansas. They don't know what customer service is about. The store…read moremanager "Glenn" talks down to women. I and remodeling 10 houses and spending 20-30k on each house. They lost my business on all 9 houses because of their Sh....ty ways. Lazy workers, they don't want to communicate. They only want to communicate via computer. Well that might be why they don't know how to communicate because they have not been taught how to talk like a human and think like a human. Home Depot here I come!

Shop at Menards. I have the receipts from a large project but because I am not a Home Depot member…read morethey won't take my returns after 3 months. Menards had no issues. Get a manager that would like to keep customers and allow returns.

I purchased new appliances for kitchen remodel. DId not expect it to go well because that hasn't…read morebeen my past experience at any of the box stores. I was pleasingly surprised and had the best experience. Our appliance specialist was Michael Krieger at the Manhattan, Kansas location. He was great. He helped me through the process, looked up things that weren't available on the floor and I was on my way in a very short time with delivery set up and an explanation of that plan as well. Highly recommend this location. Ask for Michael. He was terrific.