Love this place. Friendly staff, especially the manager. She answered all questions we had and was…read morevery welcoming into the store. They have our favorite brand, Stella & Chewy!

Doesn't appear they are lacking any category of pet supplies! Great selection of everything!read more

Very little staff to help, and some of the floor staff are very rude…read more The dog training is HORRIBLE. Do not take your dog there. I paid for an hour assessment. And was treated so rude and disrespectful. I was "crate shammed" because my husband and I do not believe in putting our dog in a cage. She told me my dog was not going to mind until I put her in a cage. I have had dog before, just never a lab, and I was seeking some help with training as she was not responding to my other trained way of teaching. She gave me a clicker with a couple of very confusing instructions and my hour was over. She spent most of the time with her daughter who was in the store and their dog, I was not even able to get any additional information about future training classes. She said look up any additional information on line if I want more information class over and she was not going to give me any help. I will never go back to this store for training or help again. It was a waste of my time and money. There are other local training classes around. Just do not use PetSmart.

Honestly, it feels like a rip-off. I made the appointment for a bath and haircut for $60, and then…read morethey added extra fees for taking more time even though they set the time themselves. On top of that, they charged a "special handling" fee? My 7-lb dog is super gentle and totally used to grooming, so charging an extra $30 without notice just doesn't seem fair. Honestly, I wouldn't recommend this place. I'll be looking for another groomer.

I have a new favorite store…read more One of those found completely by chance and so blessed that we did...Ella-Bella and Harry (Houdini) called it home until joining the Solter family.... Its a small, locally-owned, family business (my favorite kind) and is operated by an amazing staff of knowledgeable, friendly who are awesome to work with and who really care about the animals... https://www.facebook.com/profile.php?id=100064230721826&mibextid=ZbWKwL

will never go back again. my beautiful ragdoll cat now looks like a sphinx. she had some clumps…read morethat needed to be removed!! she shaved her whole body down to the skin

Great customer service and cool products! The groomers are incredible with fair pricing as well…read more They have all kinds of animals to adopt from hamsters to snakes even spiders. Also they have cats for adoption pretty often. Free treat samples when you bring your pets in to visit. They even do walk in nail trims for only $12 no matter the size of your dog/cat which I thought was really cool. Prices were comparable to other pet stores but they will price match here so it works out. Their Facebook page is pretty cool too. They have a loyalty that you get 1 bag of food free per every 10 you buy and not many places do that. Check them out

I always go into this store to shop for my cat and most times i go in there "michele" is so rude!…read moreshe threw my cats food into the bag and on top of that i had to ask her for a bag like why would i want to carry out cans of food?? everybody else is normally pretty nice but her attitude is just always nasty for absolutely no reason. If she is the manager which I assume that she is she really needs to work on her customer service etiquette, there is no reason for a grown women to be having such a disgusting attitude , if you don't want to work there then don't. I have seen over 10 reviews mentioning her and her terrible attitude and it seems like absolutely nothing has been done. there was a white guy behind me and she was so nice to him greeted him and everything but when it came to me she was extremely rude. I don't know what her issue is maybe she enjoys being miserable.

The staff here are incredibly friendly, always making you feel welcome. The place is consistently…read moreclean, and you'll find the prices to be very affordable, making it a great spot to visit.

I got a macaw from there and his cage was infested with roaches and he wasn't in the greatest…read morecondition with his nails and other animals in the store were very sickly and in disgusting conditions would give zero stars if possible people care nothing of their animals just a profit

This place is a fantastic pet shop; they have everything you need. I see a lot of nasty comments,…read moreand some people forget that this is not a chain pet store. All I received was fantastic customer service and a lot of information. They even told me not to buy food from them since a chain store had it for cheaper; we opted to buy it from them regardless of the price difference because of their humility and fantastic customer service. We ended up purchasing a Netherlands Dwarf Bunny and took him to the vet to ensure everything was ok, and the vet said the bunny was in perfect condition and healthy. We could not be happier to be able to find what we were looking for. Thank you, Aqua-Rama staff. You guys rock!

I had driven from the Conway / Myrtle Beach area after having a conversation about available birds…read more When I got there it turned out I was given some misinformation over the phone. They could have left the situation as is, but instead the staff contacted the owner and they made it right. There are not many businesses that will do that anymore, and for that reason alone I would have given them five stars. Additionally, the staff was very knowledgeable about the birds they were selling, the store was clean and organized, and prices were very reasonable. Thanks for a great experience.

I went to pet lovers today to get some crickets for my bearded dragon. the man on shift was…read moreextremely helpful and kind. I cannot say so much about the lady. she seemed to be the one in charge, but she did not greet us nor ask us if we needed any assistance. all while playing on her cell phone while sitting behind the counter. My fiance went to pick a rabbit up ( we own three and WERE considering adopting from there) and the rabbits nails were so long they cut him and got stuck into his shirt. we politely informed the lady at the front desk that the nails should be trimmed as it can cause health issues later in life. She very rudely let us know that they don't do that there and that there isn't anyone certified to do that. That statement didn't make any sense to us considering we do all of our pet maintenance ourselves. to which she replied she doesn't even cut her own animals nails. I will say thank you to the other person on shift for picking out the few large crickets they had left, but I'm ashamed of the way this establishment allows their employees to treat customers. We have 10 pets and could potentially be regular customers, but this store has lost my business completely. will not shop at another pet lovers any time soon. I would suggest "certifying" some people to trim nails.