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Mercantile On Broad

1.8 (4 reviews)
Closed • 9:00 am - 7:00 pm

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6 years ago

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5 years ago

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2 years ago

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4 years ago

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PetSmart

PetSmart

(11 reviews)

Very little staff to help, and some of the floor staff are very rude…read more The dog training is HORRIBLE. Do not take your dog there. I paid for an hour assessment. And was treated so rude and disrespectful. I was "crate shammed" because my husband and I do not believe in putting our dog in a cage. She told me my dog was not going to mind until I put her in a cage. I have had dog before, just never a lab, and I was seeking some help with training as she was not responding to my other trained way of teaching. She gave me a clicker with a couple of very confusing instructions and my hour was over. She spent most of the time with her daughter who was in the store and their dog, I was not even able to get any additional information about future training classes. She said look up any additional information on line if I want more information class over and she was not going to give me any help. I will never go back to this store for training or help again. It was a waste of my time and money. There are other local training classes around. Just do not use PetSmart.

Honestly, it feels like a rip-off. I made the appointment for a bath and haircut for $60, and then…read morethey added extra fees for taking more time even though they set the time themselves. On top of that, they charged a "special handling" fee? My 7-lb dog is super gentle and totally used to grooming, so charging an extra $30 without notice just doesn't seem fair. Honestly, I wouldn't recommend this place. I'll be looking for another groomer.

Pet Lover's Warehouse

Pet Lover's Warehouse

(3 reviews)

I had driven from the Conway / Myrtle Beach area after having a conversation about available birds…read more When I got there it turned out I was given some misinformation over the phone. They could have left the situation as is, but instead the staff contacted the owner and they made it right. There are not many businesses that will do that anymore, and for that reason alone I would have given them five stars. Additionally, the staff was very knowledgeable about the birds they were selling, the store was clean and organized, and prices were very reasonable. Thanks for a great experience.

I went to pet lovers today to get some crickets for my bearded dragon. the man on shift was…read moreextremely helpful and kind. I cannot say so much about the lady. she seemed to be the one in charge, but she did not greet us nor ask us if we needed any assistance. all while playing on her cell phone while sitting behind the counter. My fiance went to pick a rabbit up ( we own three and WERE considering adopting from there) and the rabbits nails were so long they cut him and got stuck into his shirt. we politely informed the lady at the front desk that the nails should be trimmed as it can cause health issues later in life. She very rudely let us know that they don't do that there and that there isn't anyone certified to do that. That statement didn't make any sense to us considering we do all of our pet maintenance ourselves. to which she replied she doesn't even cut her own animals nails. I will say thank you to the other person on shift for picking out the few large crickets they had left, but I'm ashamed of the way this establishment allows their employees to treat customers. We have 10 pets and could potentially be regular customers, but this store has lost my business completely. will not shop at another pet lovers any time soon. I would suggest "certifying" some people to trim nails.

Mercantile On Broad - petstore - Updated May 2026

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