BEWARE - There are SHADY people at this store!…read more I sent a package to this store about two months ago - because the store bought replacement ink cartridges from me. I sent the items promptly via USPS Priority Mail to the address of Carrows True Value and it was listed as delivered several days later ( a few days before Christmas). A few days ago, I got a message from my payment system that there was a dispute. I opened the message and it stated that the "buyer has not received item". Just to verify - I pull up the transaction and the tracking info associated with it and it is verified that it was delivered! Mind you, Carrows True Value could have done the same thing I did (looking up tracking info), but they decided to contact thier credit card company to dispute. Carrows contacting thier credit card company to dispute this purchase they made bypassed 1) contacting me vie email that there was a problem, 2) bypassing the marketplace dispute process, 3) bypassing the payment systems dispute process. They are trying to go back on a transaction for an item that was delivered per USPS Priority Mail tracking. Please note since it was delivered via USPS Priority Mail - there was insurance automatically included. But they can't file a claim because it wasn't lost - it was delivered per the tracking info! I didn't expect this from a hardware store in a working class area of Minnesota! Don't trust Carrows Hardware/True Value! Keep any document that you may have pertaining to transactions because they may make unfounded disputes.

Amazing customer service! So friendly and they really know their stuff! Just picked out paint…read morecolors for my new house and the staff were so patient and helpful, even with my 2 year old running around! Best service I've ever had at a hardware store.

What a great Ace Hardware! I stopped in there a few times while on an extended visit in Madison…read more They had everything I needed in stock. Nice, knowledgeable employees. It's a place with a real home town hardware store sort of feel.

They are always so helpful in all the needs that i needed, They will help get what you want if all…read morepossible

This Hardware store is awesome!!!! First off I come to this store and its closed, the owner waves…read moreto me and tells me to come on in. After going above and beyond which I'm not going to explain everything he did for us, he then gives me at least 50% off. The owner of this store is great. I hope if anyone needs anything please go to this guy!

Hopefully this gets to the store manager. I had a most wonderful experience in your store two weeks…read moreago. I called from Sioux Falls because the store here was out of the Thuja (arborvitie) trees. I was connected to Courtney in lawn and garden. I asked her if she would pick out 5 of the trees and to pick them out as if she was shopping for her mother. I went the next morning to pick them up and I had barely entered the store when I was met by a nice young gentleman named Ethan. He knew exactly why I was there and he quickly brought the trees up front and happily loaded them into my car( and it was pouring down rain!). I just cannot express my satisfaction enough in getting to deal with these two outstanding employees. Courtney and Ethan both deserve high praises! Regards, Carole J Sparks

Drove over an hour to purchase flooring, took another hour just to get it ordered properly was told…read moreit would take about 3-7 days to get it then they would contact to deliver, after 8 days I contacted the store to find out that only a partial shipment was received, 9 boxes had to be reorder in addition they did not know when the molding would arrive, I had already explained that I was under a timeline and that I would need to cancel the entire order since they could not give me a status on when everything would be at the store. I spoke to a alleged Manager (Michelle) who assured me that everything was canceled and she would be sending a return receipt promptly, needless to say I checked my C/C and it still showed a balance and only a partial refund had been credited, I called and spoke to Michelle again and she stated instead of giving me a total refund, they did a partial and put the rest on a gift card because I had called and reordered the 9 boxes that was missing from the original order, I told her at no time had I called to reordered anything and that I had not authorized anyone to do so on my behalf, she said well that is what they did and there was nothing they could do about it. Which is total BS as even their policy states that in the case of returns a full credit to C/C used will be given. In the mean time I have file a complaint with the BBB as Well as AG Office. I would never recommend this store for anything, they have no appreciation for Veterans or Seniors.

Stopped here as it was close to motel. Found Wally Wallaby cinnomin licorice for $2.99 a bag on…read moresale. Also bought microwave popcorn if get hungry at motel later. They were out of cashews they had on sale for 2.99. Things seemed expensive here. Workers were immature and talked amongst themselves in front of customers.

We are always impressed with the inventory onhand and how well thought out their ordering is. We…read moreseem to be able to find things here that are sold out or not available at other locations.