What a great Ace Hardware! I stopped in there a few times while on an extended visit in Madison…read more They had everything I needed in stock. Nice, knowledgeable employees. It's a place with a real home town hardware store sort of feel.

Hopefully this gets to the store manager. I had a most wonderful experience in your store two weeks…read moreago. I called from Sioux Falls because the store here was out of the Thuja (arborvitie) trees. I was connected to Courtney in lawn and garden. I asked her if she would pick out 5 of the trees and to pick them out as if she was shopping for her mother. I went the next morning to pick them up and I had barely entered the store when I was met by a nice young gentleman named Ethan. He knew exactly why I was there and he quickly brought the trees up front and happily loaded them into my car( and it was pouring down rain!). I just cannot express my satisfaction enough in getting to deal with these two outstanding employees. Courtney and Ethan both deserve high praises! Regards, Carole J Sparks

Drove over an hour to purchase flooring, took another hour just to get it ordered properly was told…read moreit would take about 3-7 days to get it then they would contact to deliver, after 8 days I contacted the store to find out that only a partial shipment was received, 9 boxes had to be reorder in addition they did not know when the molding would arrive, I had already explained that I was under a timeline and that I would need to cancel the entire order since they could not give me a status on when everything would be at the store. I spoke to a alleged Manager (Michelle) who assured me that everything was canceled and she would be sending a return receipt promptly, needless to say I checked my C/C and it still showed a balance and only a partial refund had been credited, I called and spoke to Michelle again and she stated instead of giving me a total refund, they did a partial and put the rest on a gift card because I had called and reordered the 9 boxes that was missing from the original order, I told her at no time had I called to reordered anything and that I had not authorized anyone to do so on my behalf, she said well that is what they did and there was nothing they could do about it. Which is total BS as even their policy states that in the case of returns a full credit to C/C used will be given. In the mean time I have file a complaint with the BBB as Well as AG Office. I would never recommend this store for anything, they have no appreciation for Veterans or Seniors.

In my opinion, Very poor customer service overall. Large selection of everything you need for most…read morefarm/ garden projects, from tools, to boots, clothes, plants, hardware. But good luck getting anyone to help, or even acknowledge you inside the store. I've shopped here repeatedly and never once was given any help even when I have to dig through shelves on my own with salespersons no more than 30ft away. It's like you're invisible until you want to check out then have to drag your purchases from one check out line to the next when they finally open a second register. Their prices are moderately competitive to other local stores but the big plus is they are open Sundays and up to 7pm. Overall nothing special.

We went to buy a snow blower. Both gentlemen that helped us were very knowledgeable and really…read morehelpful. They really took there time and we are very satisfied with the purchase.

I wore my mask just fine, but Karen cashier(Theresa) seemed to enjoy the power of refusing service,…read moreuntil I wore it to her standard. I wish I as told this before I entered. My mouth was covered. If she is scared - she should stay home.

we always get great service here! Michael in blinds is always helpful Angie went way out of her way…read moreto help us ...love Menards in Mitchell...Thank you guys

Great hardware store, Thunes always has what I need and I do not have to buy a 50 pack when I only…read moreneed three.

In June 2008 my wife and I bought a new Amana refrigerator. They told me the next morning when I…read morecame to pick it up that the bottom shelf was broken and that they were going to replace it for me. It is now Dec 2008 and it has yet to be fixed. Every time we call or stop they have a different excuse for not having it. The last time we stopped, we talked to the owner himself and he more or less told us that they weren't concerned about the matter implying he could care less. I don't intend to ever buy anything from them again as it seems all they are concerned about is the sale and nothing else. Am planning to make my monthly call tomorrow and see if we can get a chirstmas present from them---namely our shelf!!!!!!!!!

MAC'S has everything. If they don't have it you probably really don't need it. Prices are good and…read morethe people are always helpful.

This store is great, they have most everything you need to finish a job right without the hassle of…read moregoing to giant Menards. The staff at MAC's is very friendly and helpful.

BEWARE - There are SHADY people at this store!…read more I sent a package to this store about two months ago - because the store bought replacement ink cartridges from me. I sent the items promptly via USPS Priority Mail to the address of Carrows True Value and it was listed as delivered several days later ( a few days before Christmas). A few days ago, I got a message from my payment system that there was a dispute. I opened the message and it stated that the "buyer has not received item". Just to verify - I pull up the transaction and the tracking info associated with it and it is verified that it was delivered! Mind you, Carrows True Value could have done the same thing I did (looking up tracking info), but they decided to contact thier credit card company to dispute. Carrows contacting thier credit card company to dispute this purchase they made bypassed 1) contacting me vie email that there was a problem, 2) bypassing the marketplace dispute process, 3) bypassing the payment systems dispute process. They are trying to go back on a transaction for an item that was delivered per USPS Priority Mail tracking. Please note since it was delivered via USPS Priority Mail - there was insurance automatically included. But they can't file a claim because it wasn't lost - it was delivered per the tracking info! I didn't expect this from a hardware store in a working class area of Minnesota! Don't trust Carrows Hardware/True Value! Keep any document that you may have pertaining to transactions because they may make unfounded disputes.

Amazing customer service! So friendly and they really know their stuff! Just picked out paint…read morecolors for my new house and the staff were so patient and helpful, even with my 2 year old running around! Best service I've ever had at a hardware store.