BEWARE - There are SHADY people at this store!
I sent a package to this store about two months ago - because the store bought replacement ink cartridges from me. I sent the items promptly via USPS Priority Mail to the address of Carrows True Value and it was listed as delivered several days later ( a few days before Christmas).
A few days ago, I got a message from my payment system that there was a dispute. I opened the message and it stated that the "buyer has not received item". Just to verify - I pull up the transaction and the tracking info associated with it and it is verified that it was delivered! Mind you, Carrows True Value could have done the same thing I did (looking up tracking info), but they decided to contact thier credit card company to dispute.
Carrows contacting thier credit card company to dispute this purchase they made bypassed 1) contacting me vie email that there was a problem, 2) bypassing the marketplace dispute process, 3) bypassing the payment systems dispute process. They are trying to go back on a transaction for an item that was delivered per USPS Priority Mail tracking.
Please note since it was delivered via USPS Priority Mail - there was insurance automatically included. But they can't file a claim because it wasn't lost - it was delivered per the tracking info! I didn't expect this from a hardware store in a working class area of Minnesota!
Don't trust Carrows Hardware/True Value! Keep any document that you may have pertaining to transactions because they may make unfounded disputes. read more