Bought a new lawnmower that was supposed to cost 280 bucks and he rang it up to 333 bucks. I asked…read morethe cashier if that was all tax and he said yeah. Was in a hurry to get the grass cut so I figured I'd look at the receipt later and saw the surcharge for 10%? I didn't get a chance to call them until the next day and they had a lame excuse after lame excuse the receipt didn't even show that it was a lawn mower that was purchased there was no UPC code on the item that was purchased no item number just $280 bucks was typed in very poor service on the phone very poor salesman tactic to just tack on 10 % when you buy stuff at their store and he told me there were surcharge signs all over the store and I didn't see them if they were even really there

Perfect example of an ineffective work force. No one cares. Brought in a recently purchased Stihl…read morechainsaw that stopped working. I asked that it was under warranty. The manager and lower person acted like I asked them about the origins of the universe. They said we don't know. We don't work on them. I said well if I buy a chainsaw here and it stops working and under warranty where am I supposed to take it? "Oh, I don't know" then she and the lower person just walked away. Ace - "the helpful place" joke. Don't buy an expensive chainsaw here expecting any kind of customer service

I was passing through Bandera on my way to Kerville and stopped in to do some hardware shopping…read more Having been there previously, I remember the lady at the counter asking me if I was a veteran. I proudly pulled out my identification for verification and she said, "Thank you for your service, sir!" So I was under the impression that this establishment honored veterans. As the cashier rang up my goods this morning, I pulled out my identification and told her I was a veteran, and she began to ring it up and stopped. She then told me that was tomorrow. I said, "Tomorrow... what do you mean?!" She looked at me as she leaned forward and mumbled, "They only give to discount on Thursday's." WOW! Was the only reply I gave. If she has to mumble the policy to people, then it is obvious that employees are ashamed of the company's policy. I'm a proud veteran of these United States and the great state of Texas 24 / 7. So I will take my business elsewhere! Greed should never surpass patriotism in this country... EVER.

Ok really quick I was left for trouble needing to return a couple items at True Value that were…read moreactually purchased at another TV location. I was a little under duress when a very helpful associate stopped what he was doing and assisted me contacting the store manager who's name was Jon. To make a long story short this Gentleman went above and beyond what he was expected to do and performed in an EXEMPLARY MANOR to assure that he helped me and my situation which he did in High fashion. I was and am so impressed with this young man's professionalism! He was to TRUE Value what Brady was to the N E PATs! You don't find that type of dedication to excellence in retail much these days!I tell you this much WE ARE LOYAL CUSTOMERS TO THIS LOCATION FOR LIFE! THANK YOU JON YOUR A GOD SEND TO TRUE VALUE and It's CUSTOMERS! GIVE THAT MAN A RAISE AND PROMOTION!!

First time in the Devine store and what a mess. But not the store employee's fault. Corporate…read morepeople were there switching suppliers (Do it Best ) I saw about 20 people restocking with the new source. I bought what I need and left. All the employees were very nice and helpful.

Too busy talking to certain people, stop following me around and ask if I need help. Whole stock in…read moredisarray

I needed some hardware that was missing from a project I received. After narrowing down what I…read moreneeded, I tried to use the app and website to search, but nothing came up that matched, though I was certain that the store had what I needed in stock. A short drive later, I was trying to find what I needed, and came up short, but only in quantity. An employee came by and offered help, and I told them what I needed. They were right to a different bin, and counted out the exact quantity that I needed. They then gave me the price for that item and one other similar item. When I mentioned that the app and website didn't help, they told me that some of the items wouldn't come UP on the website or in the app, but that I could call anytime to have someone check the stock for me. I wrote the info on the handy plastic bag and went to check out. The employee at the checkout counter was polite, friendly, and professional. They asked for my phone number to access my rewards account. When I walked out, I had exactly what I needed, and for a very reasonable price. This is now my go-to store for all but major hardware needs. I highly recommend Ace Hardware, and especially this location. It kind of felt like I was dealing with family.

The 2 young gentlemen were very helpful but I wonder what made another young man watch me a little…read moretoo obviously and close as I examined the quick buys on my way to the register. Not sure if theft was in his mind, but definitely not bad behavior. I'll be back. Practice good behaviors every day! FYI-I have a dog and I thought the TO DO pads were cute. I was looking for my fur baby.

If you want to find what your looking for you can usually find it at true value! One of the oldest…read morehardware stores

Came here today to get a bottle of oil and I have never been before. When I walked in the door I…read morewas instantly greater. The guy was really nice and helped me find what I was looking for. I was in and out really fast. I was definitely impressed at how fast and friend they were.

This place is pretty cool. It's walking distance from where we live and we don't drop by often…read moreenough. I needed a timer, so off we go. An hour later (you get caught up in all the eclectic items they offer). During the hour I checked out cat toys, dog toys, cards (fabulous collection of off beat greeting cards), cat litter, yo yos, dominoes, keys (they cut keys), gardening tools, pocket knives and many other items. You can find a nice weird gift for someone here. And yes, I bought a timer for $6.99. Go there and be reminded of back-in-the-day Scrivener's.

We do not like to drive 41 miles round trip for brusque service. In order to make sure they could…read moremake a car key BEFORE wasting time and gas driving down from Fair Oaks Ranch, my husband called them twice. The first time he called, my husband spoke to a guy who said they needed to see the key first to see if they could do it. Fair enough, but they could have looked the key up first on Google or something. My husband forgot to ask how much it would cost IF they could do it, so he called back. A woman took his call and was short with him, as if she didn't want to be bothered. She snapped, "Oh no - we can't do that!" My husband told her he just talked to a man who told him to bring it down. So then she said "Oh, okay. $2 or $3." When he arrived and handed them the key, she took one look at it and "No we can't do that!" She was very abrupt. We would have shopped a bit for other things, we got the clear impression that our business wasn't wanted. For anything. They were not busy at all. I can understand that they couldn't make the key, but a little more kindness and perhaps some initiative to find out exactly what kind of key we needed would have gone a long way. Since they make keys, and are no doubt familiar with modern fob type car keys, a little engagement of the gray matter would have saved everyone a big hassle.

Local and convenience with that comes a higher price tag. You just don't have to travel into San…read moreAntonio