Customer service is terrible. I drove 45 minutes to get to them and called asking for a little help…read moreon time. I arrived 2 minutes after closing and the employees were already leaving the parking lot.

I went in to get paint mixed and was standing there for at least 10 minutes while the lady was…read moreinputting information in the computer for the customer in front of me. No big deal; they were there first. Anyway, when lady noticed me, she asked if I needed help, and then directed me to go to the back because she was mixing paint for someone else. I showed her my paint sample stick and my paint, but she still directed me to the back where you order lumber. I didn't need lumber and she didn't explain her reasoning. (Basically, she wanted me to go get her help from the back.) I didn't feel like they wanted my business, so I just left without purchasing paint or the items my husband selected. The paint at MG is reasonably priced, which is why I gave them 2 stars, but if the paint department passes customers on to another department, what's the point?

They are great don't know what you want... don't have to wonder all over the store to find a…read more"section" expert.. go strait info station. Prices are comparable to Lowe's and Home Depot.

Home products companies are a dime a dozen, but what sets a company apart is how they treat the…read morecustomer. McCoy's may be the "little guys on the block", but there is nothing little about how they've always made me feel important and valued when I've needed help with something in my home. I've been working with McCoy's in several different cities across Texas and with numerous managers over the years and I wish I could find them in other states. Folks...in most stores a board is just a board as with other home stores you're just a number, but at McCoy's you'll always be a customer. Celebrate that fact! I'll see you at McCoy's.

Always has what I need, but the customer service is just not there. The woman in the back at the…read morepro counter is just completely rude when I asked for the price of some 2 7/8 fence pipe she acted like I am what's wrong with the world I mean, I know we have bad days but every time I come in here

Kevin is a rockstar. Friendly, professional, knowledgeable. Plus, Hevenor's has everything you…read morecould want, and more! Walked out with a bootscraper, keychain tape measure, 2x8's and cinderblocks....is that a good trip to the hardware store, or what?? Thanks, Hevenor's!

This place is amazing. The front staff is pretty knowledgeable and are great at asking questions to…read moreunderstand how to help you better. The shop guy knows his stuff regarding the equipment such as trimmers and chainsaws. He's also an ECHO certified technician and can fix most anything.

The difference between Ulbrich's and Hondo Lumber company is like comparing Macy's to Dollar…read moreGeneral. The friendly staff of this Mom and Pop store are quick to assist you. If they can't, they find someone who is more familiar with that department. We have had paint custom mixed there, I was able to buy nails, screws and assorted plumbing washers without being forced to buy the entire keg. The gift department is Huge! I really enjoy shopping here. The only reason I did not give five stars is the hours they are open. Most homeowners do repairs weeknights or weekends. The store closes too early weeknights, closes very early on Saturday and is closed on Sunday.

They have good products, but their customer service is awful. My son bought a weed eater, he has…read morebeen saving a long time. The weed eater cost 179.00 with tax. He asked them if this does network out, can I bring it back. They said yes you can. We got home and fired it up. It stalled a few times and was rather weak, so we called MG they said bring it back. We did(we have had this machine less than an hour) they told us oh, we don't take anything back after you add fuel to it. How am I suppose to know if it works without fuel??? Also they should have told him that when he asked. Over all the staff was quite rude, and spoke down to us.

MG has always treated me well. I ordered my interior doors from them, and had some problems getting…read morethem on time. Layton, the general manager, and Misty, his associate, both stepped up to the plate and did everything possible to ensure I was a satisfied customer. The customer service here is really good. Not to totally slam the big box home improvement retailers, but the customer service here is a lot better. Thank you MG!

Was able to find trim in 16' lengths that is grade A - couldn't find that anywhere else. Material…read moreis nice and straight. The gals running the front desk were extremely efficient, helpful and nice. Price was very fair. Will be back to Dittmar for more supplies.

I ordered specialty wood through Kathy, and unfortunately the experience was disappointing from…read morestart to finish. My order was incorrect and when I returned to address the issue, Kathy immediately became defensive and raised her voice, which was unexpected and unprofessional. I don't believe customers should be treated that way, but that is how Dittmar Lumber conducts customer service. There are several other solid options in Fredericksburg--buyer beware

Ive been shopping at mccoys for 5 years now and have always been impressed with the service. A…read morephrase they always use is "Once you shop here, you're Mccoys family." And that has always been true. Im almost always greeted with a smile, if they cant find what I'm looking for, they will search their other stores or even competitors. They are always warm and professional and more than willing to work with anyone. If you're looking for something, its worth giving then a shot. Even if they don't have it, they will work hard to point you in the right direction with a smile.

Avoid this business at all cost. Went in to get some wire twisters to fix fence (No I am not…read morewearing a mask) and at first I talked with a young lady (She was wearing a mask) and showed her on my phone a picture of what I am looking for. She told me she has not seen something like this so another man can up (Wearing NO mask as well) to see what I was looking for and then told me if I was going to walk up to him I better have a mask on in a rude matter. I asked him were is your mask as he walked to the front counter to put it on. He told me that he was getting it now and that I need to put mine on or get out of his store. I asked him for his name and he told me Ric with a capital (D) I said Dick and he said yes Iam a Dick. I asked him what gives him the right to take away my constitutional rights from me and if he was the manager (No I am not the manager)? I explained to Ric that without a customer you do not have a job and that your owner do not have a business. At this time an employee (Gentleman and was wearing his mask) sitting at the contractors counter spoke up and told Ric to stop. As I was walking out I explained to Ric that I was going to talk to his manager on Monday and he told me to get out and that they do not need my business. Ric told me again to get out of his store.  In my opinion if Ric and McCoy's doesn't need my business why should they need yours? Just remember that less than a mile down the street are Lowes and Home Depot so why waste your time to stop at McCoy's when there is a 90% chance they do not carry what you are looking for. You still have two other alternate choices in town MG Building Materials and Foxworth-Galbraith Lumber and Building Materials. We all have choices out there on were we want to spend our money. McCoy's is not the only store in town. We all work hard for our money and as custom have the right to choose were we spend it. With how things are in the world today there are a lot of business going out of business due to Covid. Think hard about spending your hard earned money here. Just another food for thought it was around 2:00 in the afternoon and there was not one customer in the store with 3 employees I had seen their working. This tells me now that just maybe others have had the same experience as I did in the past. McCoy's must have plenty of money to have 3 people standing around earning a paycheck with no customers. I could only imagine that there a lot of small mom and pop businesses out there that have closed due to Covid wishing they had McCoy's money to throw at their employees that are now unemployed. After leaving McCoy's I went to Harbor Freight, Lowes, and Kerrville Ranch and Pet Center not one of these businesses asked me were is my mask. Hell at one of these businesses their employees were not wearing masks, and I did not have an issue with it. What really gets my hair standing on the back of my neck is that you walk into a restaurant and they ask you to wear a mask and you look all around the restaurant and see people sitting at their table wearing no maskes so why is it that you are required to wear a mask for the 30 seconds it take you to walk to your seat? Also you can get up and walk by all of the other customers eating as you head to the restroom not required to wear your mask. Isn't this an oxymoron?

Great place to visit if you're looking for dirt and other landscaping supplies, they women there…read moreare so helpful too.

Morris company staff love their job and customers. It is not often I clearly notice I am being…read morehandled very very well. The staff here is welcoming and friendly. They help me make landscape decisions and show me product options. I love shopping here, because I never feel I have to linger and make choices regarding products I am unfamiliar with. Thank you Morris company. You all are awesome. Also, The pricing for gravel and base and so forth, is much more affordable here then heading to a big box store.

They've been in business for years. Excellent family owned business.read more

From the owner: Since 1969, L & L Drilling Service has provides expert Well Drilling & service equipment repair to…read morethe local and surrounding areas. We also provide pump sales and service for residential and commercial clients. Licensed and insured. Call today!