I visited the store today, Saturday October 3, 2015. I was there to buy welded wire fence which they were out of stock. I waited at the front desk to see if they could let me know if there were any locations around that would have this item - Osteen or Palatka. I was amazed by the utter lack of customer service provided at this location. I witnessed the employees numerous times straightening the stock instead of helping the customers that are waiting at the customer service desk. It felt like the employees were actually trying to stay away from all the customers. It's not even that they were too busy. Trying to get help at this location is game of cat/mouse. You've got to catch them where they can't run away.
Finally when I did catch one (assistant manager Ryan), he told me to wait while he went up front to the cash register and proceeded to chat with other employees for over 10 minutes. Finally after first entering the store about forty five minutes earlier, me finding they were out of fence, waiting at the customer service desk, chasing the employees around to get help, catching Ryan and finally waiting on Ryan's chat break with the cashiers, I was given the answer that they can't check other locations stock levels. This is a flat out lie because weeks earlier while I was in Osteen, they looked it up and told me DeLand had it. Obviously won't be going back to this location. They waste customers time, dont offer any level of service and don't stock the proper levels of fence. I'd suggest you go somewhere that cares about their customers - which is NOT Tractor Supply Deland. SP read more