Do not trust the website data regarding 'quantity in stock' at the Fort Walton Beach store. Twice…read morein recent weeks I made the mistake of driving there to purchase an item that the store claimed to have in stock, only to find out once again, the store did not. The clerk seemed oblivious to issues with the Pet Supermarket supply system. I'd recommend calling the store and having a worker check for the item before wasting time and fuel going there to find out they don't have it.

I was just at the Fort Walton Beach Store and had the unfortunate luck to deal with a very rude and…read moredismissive customer service representative, Tiffany. When I approached her while she was stocking shelves to ask for assistance getting a fish from one of the tanks, she seemed bothered that I was interrupting her. She then scowled as she interacted with me and my 12 year old son and badgered us about the fish he wanted and how it wasn't right for our tank, which she was completely incorrect. I have had this same tank since I was 12 (I'm 63 now) and have had a number of the exact same type of fish in it w/o issue. She never smiled, never greeted us with any pleasantries, and stormed off to the front registers with the fish. When I asked her if she was having a bad day and informed her that her customer service was lacking, she simply walked away to get another associate, Tina. Tina was pleasant and apologetic, but also interrogated us about our fish tank and what fish we have in it. It seemed like she was trying to validate Tiffany's poor demeanor with trying to prove her right. I have been shopping at this store for over a decade and have to say that this was the worst customer service experience I have had there. Not sure that I will return...There are other pet stores in FWB that I am sure would welcome my business and treat me like a "customer"!

They were so helpful to me and my pup! Lots of recommendations and advice for my little pit with…read morestomach and skin issues :)

Love this local store. Very friendly and welcoming atmosphere. April is knowledgable. Having a…read morenutrition problem just ask her.

Great store. Workers were SUPER helpful with questions i had. They were super friendly too. Even…read morewent online and found some more info for me.

Great local pet store. They have very friendly staff. They will order what you want if they do not…read morehave it. Highly recommended.

Very pleased with this shop. Nice employees. The pet shots clinic once a month is also very nice…read moreas well . Two thumbs up!!!

Terrible experience for the poor puppy. The first time around they clipped too close to his…read morescrotum, causing abrasions, which he licked and it turned into a wound and he needed medical help. I thought perhaps a mistake had happened. Gave them another chance - same thing again. This time around - specifically told them to just please not give him a haircut over his privates and they still did. Abrasions and bleeding skin again! Plus hate how they shaved him all over. Never visiting this place again.

Stunning collection and amazing staff. They also keep all the tanks in AMAZING CONDITIONread more

Amazing store for your saltwater fish. This place is CLEAN and very inviting. I honestly love…read moremaking excuses to come into this store because I absolutely love the displays and selections. This is especially true for the fish. This place has such a variety, and can get anything that you want. Just give them a call and they will let you know when it's available from their distributors. Amazing store and I will have to get a tank from them because they look amazing!

This is the dream of all dog stores possible! They had so many options and treats. They had raw bar…read moreand regular bagged treats. Cute photo ops and well priced. Staff was very friendly and helpful and it was clean and well organized.

3 Dogs and a Chick is, without a doubt, the best spot for dogs (and cats!). The variety of toys,…read moreenrichment ideas, grooming tools, accessories and treats never disappoints. We've been coming here for over 10 years now, and never miss getting a custom birthday cake for the pups every year. The newly added freeze fried/raw bar is incredible and worth every penny! When our pup went through chemo and would go days without eating, the staff helped out tirelessly more times than i can count with suggestions until we found a solution; seeing him happily eat again was a greater gift than i can explain, and am endlessly thankful to them for it. 1000/10, the absolute best local shop in Fort Walton, Destin and Pensacola for dogs.

Love The Doggy Bag and it's owner, Carol aka Auntie Carol to my sweet Pup Mack. Get Mack's…read morebirthday cakes and food from there. Love that place!

The lady who owns the store works behind the counter, which I found very wholesome. She's a lovely…read morelady and the dog treats are quite adorable.

Amazing services, they take amazing care of the animals there!! We got our second pup from there…read moreand he's a sweetheart!

They do the best they can. Friendly people, i went to ask about volunteering and they answered my…read morequestions and were very kind. Take decent care of the animals too. I would say it's the best Animal shelter near me.

Love this little hold in the wall pet store! I love pet stores like this that are privately owned…read more They offer a super unique array of animals-- reptiles, fish, birds, arachnids, and more. Chad has always been friendly the few times we've been there and was quick to help us or answer any questions we had. I feel like the people here really care about the animals which makes me happy as some places lack that aspect-- but this place seems to really care about the husbandry and care. You can find a lot of unique items here-- anenomes, live rocks, etc. Everything you need for an animal, they probably have, and if they don't, they probably have something better. I briefly peeked in the dog and cat food aisle, and they seem to carry exceptional brands for your furry friends.

SunCoast Pets is hands-down the best pet store around!…read more I got my cockatiel, Sonny, from SunCoast Pets, and it's been a wonderful experience from start to finish. The owner is amazing, and you can tell she and her staff genuinely care about every animal in the store. The staff are incredibly friendly and knowledgeable--they're true rockstars who are always happy to answer questions or just chat about the pets. Now, I find myself stopping in a few times each month just to look around and connect with the team! Their prices are competitive with, and often even better than, big box stores, and the care they provide to their animals is unmatched. Sonny was hand-fed, which is rare for small birds, and he's the sweetest, most social little guy. I couldn't be happier with him or with the experience at SunCoast. If you're a pet owner or thinking of becoming one, do yourself a favor and visit SunCoast Pets. You'll be supporting an amazing local business and meeting a team of animal-loving pros who are there to help you every step of the way!