Store is very hard to find things in. Needs to be bettered labeled. Way to many food products…read morethey even had Christmas candy out. Staff is hard to locate for help. Check out was good and the car person was so helpful to load my vehicle and take the cart back. Prices are extremely high

No one goes here for advice…read more The percentage of employees that actually do their job well is small. I go here to see what is available and to purchase what I know will work. Even with minimal interaction experiences with employees run from appropriate to insulting.

I would definitely visit again! LeeAnn was VERY KNOWLEDGEABLE and very helpful! Highly recommend!read more

We needed to buy a new washer and dryer quickly because we were moving into our house. We did some…read moreresearch beforehand, told the staff what we wanted, and Hanna found the right washer, dryer, and pedestals, including a pedestal washer. They gave us several discounts, did a great job, and scheduled delivery to our house with removal of the old appliances in two days. Everyone there was very nice, and the store was clean and orderly. I'm not sure what all these one-star reviews are about.

We had a great experience using the pickup service at our local Lowe's! Ordering online was simple,…read moreand our items were ready quickly. When we arrived, the pickup process was smooth and easy, and the staff member who helped us was friendly and efficient. It's such a convenient option when you know what you need and want to get in and out without spending a lot of time inside the store. Everything in our order was correct, organized, and brought right out to the vehicle. Really appreciate how easy Lowe's makes it to get projects moving without any hassle. Great service and a great experience all around!

Didn't show for the first appointment. When called made this statement: "Couldn't make it. Guess i…read moreshould have called you". Showed two days later for second attempt. Said they would email quote. Heard nothing again until a voicemail a full week later that said "We don't have time for you this season. Sorry." What an absolute joke of a company. In a small city like Big Rapids, unprofessional, rude behavior like that will get around quickly and I plan on spreading this experience around to all friends and family and anyone else interested in knowing where not to go for any type of landscaping needs.

Cancelled first appointment less than two hours before. Then turned down the job altogether three…read moredays after second appointment. Unprofessional.

My husband and I went furniture shopping on Black Friday after a friend suggested we check out…read moreJay's Furniture Barn. Our sales guy was Ethan. He was super friendly, honest, was there when we needed him and gave us space when we needed to think about things. We set up a delivery and the gentlemen who came were Zeke and Carlos. They were extremely friendly, helpful and professional. Also very strong, they couldn't quite make it up our long driveway so had to carry our furniture a good bit of way to the house. They handled our furniture with care and also didn't let the extra work of carrying our furniture get in the way of their friendly demeanor. They also took our old furniture out of the house for us and carried a rocking chair to the basement. Overall excellent customer service from the time we walked through the barn doors to the time the delivery guys left our house. We got a great deal on nice furniture, I would highly recommend this business to anyone needing to purchase furniture.

I am located a fair distance from the store.. I went to their website and have to say. A place that…read morecannot put prices on their website, trying to pressure me to call is about all I need to see. They may be great, but I don't need to be told to call and jump thru the hoops of some salesperson just to get a price. I am already considering over an hour drive to go get a recliner. I would like to have more than just a catalog picture. Price as well as what fabric options before I burn a tank of gas to get there. Now they may have a wonderful staff and service. I do not know yet. The website and it's lack of information on the pieces I was interested in and the "call for best price" and "request more information" forms to be emailed what I need to know (and giving them my email address in the process) was enough to put me off. Until that changes, I will look elsewhere.

If you need anything in the way of hardware or work done on you equipment take to them. Great…read morecustomer service why above the rest in the Big Rapids. :)

From the owner: Unlike the big box stores, we provide personalized service you can trust. The staff at State Street…read moreHardware has extensive knowledge in the equipment and products we stock as well as the services we provide.