Burks Jewelers is a hidden gem that truly lives up to its reputation. I'm so glad I followed the…read morepositive reviews and brought my watches and a broken anklet here. The staff is incredibly welcoming, and their pricing is both fair and competitive. They did an excellent job replacing four watch batteries and repairing my jewelry. I'll definitely be back for any future needs and highly recommend them!

They repair eyeglasses! I was so excited when I saw their sign say they repair eyeglasses as I've…read morebeen trying to get (my mom's) Tiffany & Co glass frames fixed but Tiffany & Co no longer sources the screws and the local optical shops don't carry them either. Feeling frustrated, I have been driving around with them in the car. Upon finding Burks (for an Omega watch battery replacement) ... and seeing how efficient and amazing experience that was (real time folks - no drop off and come back later) ... I decided to try the frames for a fix ... AND THEY ARE FIXED! I can't wait for my mom to see them. I think she's forgotten about them by now. Thank you Mr Burk! I am a fan! And will be back!

Used them for years...it's a true pleasure to deal with professionals! I have had them repair…read moreexpensive clocks and old battery operated ones. They are cordial and great to deal with. Thank you for keeping my old thrift store clocks ticking and great advice on my Maureen Walsh

In and out with three watch bands resized in under 15 minutes. Friendly, fair prices, five stars.read more

Love this place and I trust them with the goods. Just got my almost 20 year old Omega Speedmaster…read morePro back today - pusher springs. Igor has serviced Rolex and Panerai for me previously. Highly recommend.

Very fast work and great customer service, maintaining my 1992 Rolex DateJust. Prices are great as…read morewell.

Good service Good price…read more Experienced staff Coming again and again I had watches adjusted and ended purchasing a chain from them, while I waited.

Such a nice experience with folks that were competent and welcoming and valued me as a customer…read more Will definitely go there again.

Went there for watchband resizing. The gentleman was very courteous and very professional. The…read moreprices were excellent for the services provided. The shop was clean and they have watches and jewelry for sale. All in all it was a positive experience and I will certainly do business with them again.

Easy and effective CRM, service, and storefront--with convenient parking as a plus. The watch…read morerepair was completed quickly - the same day - which I appreciated. The staff was professional and skilled. While the pricing was a bit higher than I anticipated, it seemed fair given the service. Overall, no major complaints.

I bought my Hamiton watch from Watches Unlimited for the first time and the experience was more…read morethan positive. The owners and his father is the most honorable business men doing business southlake mall in my opinion. I notice a marginal price difference the next day after purchase. They offer me a price match and gift for more doing continous business with them. In today's E- marketplace where the customer has a wider choice of products and services. A business must be able to meet customer expectation through either excellent customer service or quality assurance of the product or service. They have exceeded my expectation. DEEDS NOT WORDS.

Very fast and efficient service! I went in for an anklet clasp replacement and they immediately…read morefixed it on the spot. Great customer service and they also have a cool selection of jewelry for sale.

I started out going to this shop to get my daughter's eyeglasses repaired. When I entered and saw…read morethe beautiful jewelry... I WAS HOOKED. BEST PART the Jeweler/Gemologist can bring your vision of diamonds, gold & platinum to life. He makes custom jewelry. I searched for years to find an earring I wanted for my birthday. Yes, he made it for me, and it turned out PERFECT! This earring was very unique, and I received nothing but compliments when I wore it. I never took it out, so it wasn't surprising that a diamond came out. It was a teardrop diamond one not easily replacable. I know because I had taken it to 3 other jewelry shops to get fixed. Due to me moving 3 hours away, I was trying to avoid the drive back to McDonough. I decided to take my earring back to the master that made it. I'm so glad I did, their customer service is unmatched. The owner and his employees treat me like they value me as a person, not the value on my credit card. It doesn't matter what I went there for glasses or jewelry, nothing but respect. Great customer service on top of having BEAUTIFUL JEWELRY! This is a hidden gem in McDonough Square. Don't sleep on our neighborhood small businesses....GO OUT & EXPLORE ...U MISSING OUT!!

I have always received excellent service from Crest. Their repairs are speedy, usually done while…read moreyou wait. They are very patient showing you their jewelry and they have beautiful pieces. I love their estate jewelry as well.

I took a few pieces of jewelry to sell and they low balled me. The melt down value was 1100.00 and…read morehe(????) was t even giving me 40% of the melt down value. Thats them making 60% of the value and it should be the other way around. Let's just say I did not sell the jewelry to them. I think they are con artist and try to get over on people who are in a rough spot.

Great service, fixed an idex on my fake rolex. I got lucky, watchmaker was in house and had my…read morewatch done in an hour.

Ok so check this out...I brought a Movado to them to have the crown repaired/replaced (only), they…read moresaid they would have to ship it out for repairs and Movado is kind of slow. Ok no problem. They call me a week later and gave me a price of $75.00, cool. I called monthly for 3 months and they were still waiting on the part. Finally on the 4th month they call and say it's ready. I go pick it up and these "fine people" replaced a perfectly good leather band, but the crown was still broken. Then had the nerve to say we can send it back. Oh no the fuck you can't! I was livid, but remained calm and walked away. Incompetence of the highest order. I wouldn't trust them to tell me the time!