Friday evening 10/3, around 5:30p -6p or so timeframe, I went to this location. What a mess. A lot of items didn't have prices on them. I asked about one item and even though I searched for it before asking, the nice salesperson located it for me. It was barely noticeable. So, later, I came across a cute, pink "My First Bear" for $9.99 and a blue one but it was $14.99.
I went to the register and this not-so-nice guy was there. I told him the situation with notification that ALL of the pink ones were 9.99 & blues weren't. I asked if it was because of the color. He scanned it and said, "No, (as he began to remove the tag), it's $14.99. They put the wrong price on.' I responded, "So all of them are?" He said they were. I sarcastically told him he better remove the rest because they're all like that and other customers will have the same reaction. He looked at me as if I was the problem and I asked if I still wanted it. "NO. I don't." I then walked away.
Toys R Us has lost a customer and I told others about this. I should report them to the FTC and I may still do so. When I come across incidents like this, if I can't buy for what's listed, I leave it there and never return.
Toys R Us, you should have stayed where you were: GONE or hire people who know about real customer service and the FTC law. read more