We entered the Townsquare Diner restaurant of Wharton, NJ calmly and happily. A retired veteran couple with a service dog... We were received by the staff with skeptical looks and no greetings. We requested a booth in the back corner where our service dog would be comfortable and out of the way.
The restaurant host seated us in a corner booth, gave us menus and then walked away. A server approached us and politely took our drink orders seemingly unbothered by our service dog. Within 2 minutes of the server leaving our table the restaurant hostess (perhaps owner) approached us. She requested that we move the service dog underneath of our small booth table.
Blankly and uncomfortably staring at us, "Ummm... can you put that dog under your table...?" she asked.
We politely declined her unsettling request, "No, ma'am. We're not going to try and fit her under this table, she's not required to do that."
She was very displeased with our response and continued to stand over our table and make further unreasonable requests.
"Can you move over there... (pointing to the center of the restaurant dining area) and put your dog in the middle there?" (No 'Please' or 'I'm sorry')
We replied, "We requested and were granted this booth - I have back injuries and am unable to comfortably sit in the hard wooden seats."
Still the hostess remained standing over our table. She continued to stare at us, unsatisfied with our responses or seating arrangements, which were provided by the main host. She continued to state that we were 'in the way of all of the servers' and that she would 'have to explain to all of the servers to walk around the table next to our booth' to reach the server stand in the back corner of the restaurant, next to where we had been placed in our booth. We sat there trying to understand how servers would not be able to pass by us at our table... There was ample room, and yes, servers would be passing our service dog in the walk area.
The hostess motioned for the main host to join her side standing over our table. The main host came over, sided with her, and told us that, "All of the other 'ones' put them under the tables," as if there were a set procedure for placement of service dogs in their restaurant. Further confused by this and frustrated by the lack of respect for a 13 year veteran we explained that we were becoming embarrassed by the obvious attention the hosts were attracting to us. The situation became even more uncomfortable and we also informed the hostess that we felt she had reached the point of being rude with us. The hostess replied, "Oh, I'm rude?!"
At that point we informed the hosts we were not suing them, but didn't wish to remain in their restaurant. We got up and left the restaurant without making any scene or raising out voices. When we got to our car, a fellow restaurant patron approached us to apologize for the restaurant staff's treatment of us. He informed us that the restaurant hostess said, "I can't believe they brought a dog in here!"
This is clearly inappropriate and offensive behavior for the Townsquare Diner management. They have no idea how to handle or respect a service dog, let alone a retired service veteran. This is appalling behavior for an establishment that operates on a customer service basis right outside of an army installation. Needless to say we will not be sending any business their way. read more