This was a great experience. Alaura was very nice and very accommodating…read more The rooms were very nice and clean. Food was delicious. Good Job everybody

I've stayed at many hotels in my life because of work, and I can honestly say this was the best…read moreexperience I've ever received. From the very moment I walked in the lobby I was treated by the best hostess ALAURA. She helped me with any questions I had and went above and beyond customer service. It was because of her that made the experience 1000% great!

I have stayed at this hotel several times, and it is a very nice place to stay. Beautiful views…read morefrom the riverfront rooms, the dining area, and a river walk to enjoy. Employees are extremely friendly and helpful. The hotel is very clean. There is a nice breakfast buffet in the restaurant, and it is reasonably priced. In the evening the restaurant is Burger Theory, very convenient you prefer to eat in the hotel. Unless the weather is bad I like to go out for dinner as Owensboro has a couple of excellent BBQ restaurants. This is a great location. Besides being on the river, it is next to the convention center. Many restaurants nearby, and this area is very walkable.

The service was great, and we were treated very well. The bad thing was, we found a brown recluse…read morespider in the bathroom and they didn't do anything about it or seem too concerned

Pros: Large clean hotel and lobby…read moreGood location near restaurants Cons: Slow front desk Bad wifi Pro tip: Good place for meetings

I stay here a lot, but I found mold in the shower of room 102. This does bother me enough to ask…read morefor a new room, it's just very unexpected at this hotel. I'll let the staff know on my way out, let me know if it's gone if you get room 102.

Hotel needs updating...unfriendly staff, tub has rust in it. Peeling paint around the windowread more

Hampton Inns are my top choice when traveling by road. This one seemed to be an older property, and…read moresome of the systems didn't work as expected (for example, choosing a room when checking in from my app). That said, as usual it was clean, comfortable, and convenient. And the above-average staff couldn't have been friendlier or more helpful.

We stay at this hotel every time we go to Owensboro because we can charge our Tesla fully before we…read moredrive back to the Cincinnati, Ohio area. They are nice and considerate each time we have been there and would recommend it highly if you own an EV.

Rooms are big and clean. The water pressure was really good. Breakfast is normal. Staff was…read moreconsiderate. Convenient location. Downside was the EV charging station did not work for us which was a big factor when we booked. The price is reasonable. The bed was soft.

I made a reservation with them, and upon arriving was told that I did not have a reservation. I…read moreshowed them a copy of the email I had from "bookonline.com" and they informed me that I should call the reservation company and cancell the reservation. I did, and received a response that someone would get back to me within 24 hours. I waited in the lobby for over two hours, and ended up going somewhere else. The issue I have with the property, is that when the insurance company that I paid to assure I would get a refund for something exactly like this called the front desk, they said I was a "NO SHOW" which is absolutely false!!! No integrity whatsoever. Upon looking at the property, it was probably best I didn't stay there. Plenty of sketchy things going on in the parking lot, homeless people hanging around wanting handouts, and overall felt kind of sketchy. I would have given zero stars, or negative stars if this was an option.

I absolutely loved staying here, those that work here are extremely nice and accommodating,…read morebreakfast is served every morning w a plethora of options, the bed was super comfortable and the shower was perfect! 5 stars for sure!

So I know Fairfield isn't top of the line, but they should still have some standards.the lobby and…read morerooms smell like smoke. I don't think I'm going to be able to sleep because I just killed a cockroach. The fan in bathroom is incredibly loud and comes on if you turn the light on. Everything is just worn and old. There were a total of 3 cockroaches. I've been traveling for work for almost 20 years, always staying at Marriott properties. This is by far the worst hotel I've experienced. It's the only time I've encountered cockroaches in my room.. I will switch hotels tomorrow for sure. Would do so now if it weren't 10 o'clock at night..

We had a great stay here! My fiancé was working here so we stayed overnight the night before; he…read moredidn't want to wake up early and make the commute in the morning. Also, there was a tornado warning for this day.I work remotely and the staff was super accommodating, allowing me to work from the lobby. This was especially gracious during the tornado warning. The rooms were clean and the breakfast was solid. They have flavored waffles in addition to the regular ones, which we thought was a very nice touch. We also made use of the treadmills in the fitness center. I hope to stay here again next time we are in Owensboro!

We booked rooms for a softball tournament, and when we showed up, the lady at the front desk said…read morethat she couldn't find our reservation. Then, when we gave her our reservation CONFIRMATION number (confirming 2 rooms) she said she sold our rooms to walk ins despite us having a credit card confirmation of late check-in guaranteeing our room until 7 AM the following day and us calling the hotel the morning of to confirm our reservation. When we got angry and demanded that she figure out something for us, she told us "that's not how it works" and called the police on us. Terrible experience- what's the point of a reservation if they are just going to sell your rooms to someone else? Terrible customer service as when we asked to speak to the manager the lady said she was on the phone with her and that she is the one who said call the police. When we asked for a customer service number she said there isn't one. We stayed at this hotel last year and booked again because we were happy but we will never book here again. Possibly never another Choice hotel. We will stick with Hilton because even if they overbook, they take care of their guests. I would not recommend this hotel to anyone. We ended up staying with teammates on air mattresses in an Airbnb instead of a nice cozy bed. I would never recommend this hotel or their terrible customer service. This hotel knew exactly what they were doing and did it anyway and we were left without a place to stay 2 hrs from home.

We came a long distance for a family celebration, booked 2 nights. The woman at the desk was…read morepleasant and said we had a 3rd floor room. I had asked when making the reservation for 1st or 2nd floor as my husband doesn't do stairs. She looked for something else but said the hotel was full as there were a lot of last minute bookings; I had booked about 3 weeks in advance. The room was clean. We had to report that a lightbulb was missing. Maintenance changed it the next day but it only worked for about 1/2 hr then died permanently. There was no working clock in the room (not everyone used their phones). Next morning: the floor by the elevator was very dirty and the inside of the elevator was even worse. The dining area was not well stocked with plastic utensils and had to ask for napkins at 7:45 am. Coffee was terrible (personal preference). The man at the front desk was not at all friendly either day. Poor representative of the hotel. By afternoon the elevator was mopped but the floor stepping off was even dirtier. The whole place just seemed dirty. We come to Owensboro 2/3 times a year. I would not recommend this place at all nor will we stay there ever again.

Decided to stay here last night, and we had a really good experience. The front desk lady very…read morefriendly and helpful. We accidentally booked a single bed, and she happily changed it to two queens. Booking online was easy. Although the rooms are smaller than some of the other hotels/motels, they were clean and met our needs. Bathroom was small but clean. The ac worked great! Every morning, fresh Dunkin Donuts and Coffee are delivered for guests to enjoy for free! They also serve sausage gravy and biscuits, instant oatmeal, juice, and toast. There are multiple restaurants/fast food locations within walking distance of the hotel. If we were in area, would definitely use it again.

Roaches! We stayed…read moreone night and the hotel appeared to be clean. TV remote didn't work, the coffee maker didn't work, and in the morning I noticed a roach in the bathroom. Took a video to show the staff. They refunded half of what I paid after Hotels.com insisted they provide a refund.