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    Townplace Suites By Marriott

    3.6 (7 reviews)
    Open Open 24 hours

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    Comfort Suites

    Comfort Suites

    (11 reviews)

    $$

    We booked rooms for a softball tournament, and when we showed up, the lady at the front desk said…read morethat she couldn't find our reservation. Then, when we gave her our reservation CONFIRMATION number (confirming 2 rooms) she said she sold our rooms to walk ins despite us having a credit card confirmation of late check-in guaranteeing our room until 7 AM the following day and us calling the hotel the morning of to confirm our reservation. When we got angry and demanded that she figure out something for us, she told us "that's not how it works" and called the police on us. Terrible experience- what's the point of a reservation if they are just going to sell your rooms to someone else? Terrible customer service as when we asked to speak to the manager the lady said she was on the phone with her and that she is the one who said call the police. When we asked for a customer service number she said there isn't one. We stayed at this hotel last year and booked again because we were happy but we will never book here again. Possibly never another Choice hotel. We will stick with Hilton because even if they overbook, they take care of their guests. I would not recommend this hotel to anyone. We ended up staying with teammates on air mattresses in an Airbnb instead of a nice cozy bed. I would never recommend this hotel or their terrible customer service. This hotel knew exactly what they were doing and did it anyway and we were left without a place to stay 2 hrs from home.

    We came a long distance for a family celebration, booked 2 nights. The woman at the desk was…read morepleasant and said we had a 3rd floor room. I had asked when making the reservation for 1st or 2nd floor as my husband doesn't do stairs. She looked for something else but said the hotel was full as there were a lot of last minute bookings; I had booked about 3 weeks in advance. The room was clean. We had to report that a lightbulb was missing. Maintenance changed it the next day but it only worked for about 1/2 hr then died permanently. There was no working clock in the room (not everyone used their phones). Next morning: the floor by the elevator was very dirty and the inside of the elevator was even worse. The dining area was not well stocked with plastic utensils and had to ask for napkins at 7:45 am. Coffee was terrible (personal preference). The man at the front desk was not at all friendly either day. Poor representative of the hotel. By afternoon the elevator was mopped but the floor stepping off was even dirtier. The whole place just seemed dirty. We come to Owensboro 2/3 times a year. I would not recommend this place at all nor will we stay there ever again.

    Townplace Suites By Marriott - hotels - Updated May 2026

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