I stayed here for almost a week and absolutely loved the care the owners have put into every detail…read morefrom the rooms, lobby area to breakfast (chef on site) , staff aides and other amenities. And the place smelled so good- big one for me! This place was the calmest, most relaxing hotels I've stayed in by far. I travel for work and this is one of the best experiences I've had. Great job setting the atmosphere for my great experience, Being on a different time zone, I don't think I missed a beat, I definitely felt well rested!

My wife and I stayed at the Element by Marriott San Jose Airport on September 27th, and what a…read morewonderful experience! From the moment we arrived, we were greeted by Ryan (or Brian--sorry if I got your name wrong!), who was extremely friendly and welcoming. Once you walk into the lobby, you can immediately tell this is an impressive hotel. When we entered our room, I couldn't help but notice that it reminded me of a miniature Residence Inn! They managed to take everything you love about a Residence Inn and condense it into a smaller, beautifully designed space. The layout is excellent, and the room has just about everything you need for a comfortable stay: a refrigerator, microwave, sink, utensils, bowls, and even a stovetop. Very nice!! And let's not forget the entertainment! YouTube, Netflix, and HGTV were all available on the TV. Cool stuff! Now, a few things that could use some improvement. With so much thought clearly put into the room's design, I wish they had given a little more attention to the shower. First, the shower itself is beautiful, but once you start using soap, the floor becomes EXTREMELY slippery! Unfortunately, there were no shower mats available. In my opinion, this is an accident--and potentially a lawsuit--waiting to happen. Management really needs to address this before someone gets seriously hurt. So please, be careful when showering! Second, the showerhead has practically NO WATER PRESSURE! It's one of those mist-style showerheads that gently sprays water instead of giving you a good, strong rinse. If you have long hair, you might want to clear your schedule because it's going to take a while to get all that shampoo out! LOL! Seriously, a showerhead with better water pressure would make a huge difference. Another small observation for my fellow travelers: Although there are USB charging ports on both sides of the bed, there aren't any conveniently located near the desk or built into the desk lamp. For those of us who travel with laptops and other devices, that would have been a nice touch. Now, let's talk about BREAKFAST! Before our stay, I read a review complaining that the hotel didn't offer any hot breakfast items. Well, that certainly wasn't our experience! They actually have a LIVE COOKING STATION, and I think the hotel should do a much better job promoting this feature! It's a wonderful touch that sets their breakfast apart from the typical hotel breakfast experience. And let me tell you, MARIA WAS ROCKING IT!! Maria was preparing these delicious little homemade quesadillas filled with eggs, cheese, and bacon bits. Absolutely wonderful! Not only was the food delicious, but Maria was such a friendly and delightful person. She really made breakfast special. Management, if you're reading this, you should definitely advertise that live cooking station more prominently. It's a great selling point, and Maria deserves some recognition for the wonderful job she's doing! And here's another tip: If they have the banana bread, GRAB A FEW! Those little treats are AWESOME! One other thing I really appreciated was that the pastries were individually wrapped. Let's face it, not everyone practices the best hygiene around shared food. Having everything individually wrapped was a thoughtful and sanitary solution. Great job! And finally, the jacuzzi! I have to laugh because this might have been the smallest jacuzzi I've ever seen! LOL! But you know what? It did the job! The water was nice and hot, and on a cool San Jose evening, it felt absolutely wonderful. Overall, this is a beautiful hotel with a lot going for it. The rooms are thoughtfully designed, the staff is welcoming, and the breakfast was a pleasant surprise. Address the slippery shower floor, improve that showerhead's water pressure, add a little USB convenience near the desk, and you've got yourself an even better experience. My rating? 4.5 out of 5 stars! Unfortunately, Yelp doesn't allow half-star ratings when writing a review, because that's exactly what I would give this hotel. It's not quite perfect, but it's pretty darn close! Would my wife and I stay here again? ABSOLUTELY! The next time we're in San Jose, the Element by Marriott San Jose Airport will definitely be on our list. And one last thing... ROCK ON, MARIA!! YOU MADE OUR MORNING!

Unassuming on the outside but charming on the inside. The room was larger than expected with lots…read moreof outlets to plug in as many devices as you want and there was great room lighting combinations. Great location with easy walking to many downtown locations. Nick, the owner, is welcoming and helpful. Parking, although space is first come, first serve, is included. A great benefit since we drive up to San Jose from Los Angeles. Plan to book there again while our kids live in the area.

A total hidden gem downtown! Clean, affordable, and amazing service…read more If you're looking for a place to stay in downtown San Jose and want to avoid overpriced corporate hotels, do yourself a favor and book a room here. My wife and I just wrapped up a 4-night stay at the Convention Center Inn and Suites, and we could not be happier with our experience. First off, the location is unbeatable. It is literally next door to the San Jose Convention Center and a quick walk from the Fairmont. You are right in the thick of things, but the rates here are very reasonable--especially considering the prime location. The hotel was recently remodeled, and they did a fantastic job. The room layout is super comfortable and well-thought-out, and everything was absolutely spotless. I'm pretty picky about cleanliness, but our room was immaculately clean from top to bottom. What really made our trip, though, was the owner, Nick. He is incredibly kind, attentive, and truly cares about his guests' comfort. Plus, he has the sweetest elderly dog companion who greets you and instantly makes the place feel welcoming. It's rare to find this mix of great prices, perfect location, and genuine hospitality. My wife and I had a wonderful getaway and will definitely be staying here again next time we're in town. Big thanks to Nick!

I was attending a game at Levi's Stadium and needed a place to stay for the weekend that was…read morenearby. This Hyatt Place is about a 10-minute drive from the stadium, so it was perfect. The check-in process was quick and painless, just the standard ID and credit card routine. My room was also a short walk from the elevators, which was a nice plus. The room itself was decent. Nothing fancy, but more than good enough for a weekend stay. It had all the basic amenities, including a mini fridge, microwave, and coffee maker with a choice of regular coffee, decaf, or tea. The room was clean overall, although housekeeping did miss a bag that was left behind. It wasn't a big deal, though. These things happen. My only real complaint was the toilet seat, which wouldn't stay up on its own. I had to hold it up for a bit before it would finally stay in place. That was pretty annoying, but thankfully, it wasn't something I had to deal with too often. Overall, if you're looking for a solid place to stay near Levi's Stadium without being right in the middle of the game-day traffic, this Hyatt Place is a good option. It's conveniently located and gives you the flexibility to explore the surrounding area without being too close to all the stadium congestion.

Can you imagine a hotel that provides free coffee but makes you pay for water? I found one: the…read moreHyatt Place in San Jose. After driving all the way from Pasadena, I reached this pre-reserved hotel near the San Jose airport. It's located in a hotel district alongside brands like DoubleTree by Hilton, Motel 6, Hampton Inn, Fairfield by Marriott, and Sonesta ES Suites, yet despite all these hotels, the area felt strangely deserted. By 8:00 PM, there wasn't a single restaurant open nearby except for a Denny's. Upon arrival, I had to pay a $20 parking fee through my phone. There was no option to charge the parking to my lodging or even include it on the same invoice. My room on the second floor was a decent size and looked clean, but there was a loud, constant noise coming from a wood-framed corner--likely a central air conditioning pipe. To make matters worse, the entire room had a very obvious, unpleasant odor that smelled like sweaty feet. I initially thought they had simply forgotten to provide bottled water, but when I asked the front desk on my way out to dinner, they told me that complimentary water is not included in the room fare. I have never encountered a hotel like this, especially one from such a famous hotel group. The hotel seems to be proud of its free breakfast, which is served in a clean cafeteria, but it was a total disappointment. There was no real bacon, no sausage, and no fried eggs. The only meat available was precut turkey Canadian bacon, which was essentially like bologna with hard, unchewable edges. All the food was plain and tasteless; the orange juice tasted like powder mixed with water, and even the coffee was weak and lukewarm, poured from a thermos. It's such a pity to have a stay like this during a trip. I honestly would have rather stayed in an economy motel, where you at least usually have a kind owner you can chat with.

Location, location, location! The stadium, amusement park and lots of dining choices are walkable…read more The 5th star is for the late night dining manager lady and young male bartender that took great care of the post 2026 AC/DC concert crowd by staying overtime and making sure everyone got their last drink for the night. Love, love, loved their service. Rooms are clean and standard. Pool has a beautiful set up with lounge chairs and umbrellas. Front desk was very accommodating and the manager was very helpful to amend the error from our third party booking service, an issue that wasn't even their fault. Lots of parking.

If I could give less than 1 star, I would…read more The hotel is older, but looked clean, however, while getting ready for bed a 3-4" long Palmetto Bug/Cockroach came running out of the bathroom. After several tries, we were able to get rid of it, and I called the front desk to change rooms. I was told the only other rooms available were on the first floor, by the one we were in, and not on the other side, where they "hadn't had problems." At 10p, we packed up all of our belongings and found a different hotel. I called the manager the next day, to ensure we hadn't been charged for the 1 night of our two-night stay. He told me they had cancelled the charges to our card, and he offered to give us a free night the next time we come to town. He also advised he would speak to their Housekeeping Department. Instead, he should probably invest in a better Pest Control Company! Hard pass. We would never stay there again.

I like the Sonesta I…read morelike it because the service is friendly. It's fairly close to the airport without paying airport prices They have a van service that gets you to and from the airport expeditiously and you can schedule that in the morning It's a two block walk from a bike path that you can walk on for hours ( uninteresting , safe) And it's quiet It's across the street from a Asian flavored strip mall with lots of food choices

I booked our stay through ResortPass for Friday July 3, 2026. Before I booked it I had called…read moreSonesta to see if the $15 parking charge listed on ResortPass was valid. I spoke with Tamara and Sierra (I called twice) and clearly said that I was interested in booking through Resort Pass and was told that the $15 parking only applies for overnight stays. They issue a paper parking permit once you pay the $15. Since we were just there to use the pool, the $15 didn't apply to us. Then I asked if the 8:00am to 5:00pm time on ResortPass was correct, I was told that the pool hours are actually 8am to 10pm. So I went ahead and booked. First of all, please note that there's 2 Sonesta in Milpitas that are 5 minutes away from each other. I went to the Sonesta Milpitas first and was told we were in the wrong place. Sonesta Milpitas is walking distance to a shopping area with lots of restaurants. We had to go to Sonesta Silicon Valley (SV) 5 minutes away through the streets. When we arrived, we already noticed the difference. The Milpitas location looks so much nicer than SV location. The receptionist at the Milpitas location look more elegant and well-mannered. The Milpitas lobby looks more inviting. When we checked in at SV location at 2:00 pm I was told that pool hours is until 4pm. Like what? I told them I called and was told pool hours are actually until 10pm but was not told that time is only good for guests staying overnight and that Tamara and Sierra works at the Milpitas location. So I had to pull up my ResortPass app to show hours are until 5pm. The other lady at the counter, maybe manager heard our conversation since she was next to her and without looking at the app on my phone made it seem like she was doing me a favor and commented "Let them stay until 5pm". She clearly wrote on the paper key card sleeve "5pm" like it was very mandatory we leave at 5pm or they will send that National Guard to hunt us down to kick us out. Also, for ResortPass guests, they will still need a credit card and will charge $25 for incidentals just in case there are damages to the room. I told the receptionist that we don't have a room and she was like "I meant the pool". When we got to the pool, no one was there. It was very empty. They made it seem like as if the pool is in such huge demand and that we were invading it by booking through ResortPass. The pool is small and oddly shaped. The photo on ResortPass shows the hot tub was next to the pool but it's been moved. There's a huge wall now in between the pool and hot tub. What is this wall for? It can't be for privacy when there's hotel room windows overlooking the pool and the hot tub. Because of this wall, when we moved from pool to hot tub, we had to bring all of our stuff that were in the loungers by the pool to the loungers by the hot tub as you can't see your stuff. The pool was cold. The pool had guests that stayed there for an hour at the most and there were only a few families that we saw use it. I'm guessing because the water was so cold. It was not heated which is why we moved to the hot tub. The hot tub jets stay only for 15 minutes and it was very inconsistent. The jets were very weak and some don't work at all. The hot tub had paint peeling. The restroom locations were inconvenient at the pool. In order to use it, we had to go back into the hotel, past the restaurant, past the lobby into a long hallway. There's also some sort of loud noises that keeps going in and out, some type of loud construction happening outside, but around the pool, so it's not easy to relax. It's quite distracting. When we checked out at 5pm, the two young ladies didn't even say goodbye to us. They didn't ask how our stay was or anything. They didn't even look in the computer to check us out, they just took the room key and had a very forced smiles like they were so happy that the riffraffs finally left the building. So ResortPass guests are treated very differently than guests staying there like we are somehow trespassing even though we payed through the app for the use of the pool.

What's up: An overnight trip to San Jose/Santa Clarita to explore the area as well as visit Palo…read moreAlto Networks nearby. Reservations were made on their website in advance. Parking: Paid on site parking available. We took an Uber here. They have a dedicated area up front for rider share pickup/drop off. Environment: Located right off the 101 Fwy, there are also plenty of food choices within walking distance. The lobby is very pretty and modern. Staff members were also friendly. We had asked to drop off luggage ahead of check in and returned later to present our claim ticket as well as check in. I had requested for a mobile key, but they didn't set it up...Oh well, physical key card it is lol. What was ordered: - Corner King (comfortable room with floor to ceiling windows on the two sides of the corner walls which lets in plenty of natural light. The windows also have sheer and black out curtains. It's all very open concept with the sink area pretty much being the center of the room. The shower and toilets are behind their own doors but the bathroom is not a separate area from the bedroom. There's a small open closet area, and the mini fridge (with 2 bottles of complementary water) and safe are located on the other side of the sink, facing the bed. There's a TV facing the bed and a desk and chair set to the side. A nice thing is that they have a water station with refillable bottles that you can use.) Yay/Nay/Meh: Yay. The hotel was very nicely designed and felt super comfortable upon entry. I loved the natural lighting in the Corner King room. The staff members were friendly and the room was comfortable. Credit cards are accepted.

Unfortunately, due to a disturbing experience and the hotel management's appalling handling of the…read moresituation, actually lack of, I must update my rating of AC Hotel San Jose Santa Clara. If any establishment deserves negative stars, this place would definitely be it! On late Tuesday night/early Wednesday of May 20/21, 2025, I walked in past midnight to book a stay. Unfortunately, AC Hotel was fully booked. Fine. I asked the front desk agent, Roselyn, if I could stay in the lobby to search for another Marriott hotel stay since I am a Marriott Bonvoy Gold Elite Member. She agreed, but after I used the restroom in the lobby and told her that all of the lavatories needed attention (NONE of the toilets were flushed, GROSS!), she seemed to change her mood. For some odd reason that night, the Marriott site was down and I could not view any available hotel rooms, so had to call Customer Service. I was put on hold for quite some time because all of the hotels in Santa Clara were fully booked. After a few minutes, Roselyn kicked me out of the hotel because "non-guests are not allowed to be in the lobby after a certain time." I asked her to make a special consideration for me because I was stranded and had no hotel room yet. She did not care and insisted that I leave and even fetched the security guard. She knew that I was alone with no place to go. She had no idea if I had transportation to go somewhere in the middle of the night. I felt like a criminal by Roselyn's unfriendly and incompassionate treatment. What extreme inhospitable treatment by someone in the hospitality industry! My experience prompted me to send feedback through the Marriott website and to call the AC Hotel to connect with the Hotel Manager, Fernando... I called on May 24 and Camille told me that Fernando would call me by Monday, the 26th. May 26 - no call from Fernando, so I called again and spoke to Shane who left a second message for Fernando. May 29 - still no call from Fernando, so I called again and left another message with Shane. Sholanda ended up calling me back instead. Not only did Fernando neglect to return my calls, my conversation with Sholanda was extremely disappointing and, frankly, shocking. I am starting to believe that the staff falls short of giving proper satisfactory customer service because management provides poor examples - After I filled Sholanda in on my interaction with Roselyn, she defended her team member by saying, "What kind of special consideration were you expecting? I wasn't there, so I can't say if Roselyn handled the situation inappropriately. Afterall, we do have protocol that non-guests should not be in the lobby after a certain time." I told her that I appreciate the protocol that looks out for the safety of AC guests and staff; however, although I was not a current guest at the time, I am still a Marriott Bonvoy customer and deserved a level of human compassion. When I told Sholanda that I work in the customer service field and found my treatment as unacceptable and offensive, Sholanda asked in what field because she wanted to compare if my expectations of Roselyn were aligned with hospitality. I told her that her inquiry was inappropriate, reminding her that it doesn't matter what field I am in because the goal of customer service is to ensure that clients feel valued and respected. Roselyn did not behave in such fashion. That is the core of the problem. Sholanda did not seem to understand this concept as she seemed more concerned with hearing Roselyn's side of the story. WOW. We ended the conversation with Sholanda telling me that she would have Fernando call me back. It's now the night of June 11 and I have not heard from him. There is definitely something wrong with the team at AC San Jose Santa Clara - AVOID THIS PLACE IF YOU CAN HELP IT!

This is a great value hotel! I needed a quick and easy hotel to stay at for a San Jose Sharks game…read moreand booked this last minute. The location is by far one of the biggest selling points of this hotel. It's less than a mile walking distance to SAP center and there is so many food/coffee shops within walking distance. The hotel itself is a little retro, my only downside is that they still use old school printed comforter sets which make it hard to see if they're clean as opposed to white sets. However, the room smelled super clean upon arrival so I wasn't too worried about it. Bathroom is large and cute, bed is comfortable enough for a short trip. The front desk ladies were friendly and the check in process was quick! I'll definitely stay here again for my next concert or hockey game.

I really like this cute motel. It's conveniently close to the SAP Center and downtown. Parking is…read moreincluded, and the room has a fridge, microwave, and coffee maker. There's even a Starbucks right across the street. The shower pressure is strong, and the toilet works well. The only downsides are that there's no safe in the room and the blankets feel a bit outdated.

My significant other and I stayed at this hotel for a little weekend trip in the city! We…read moreoriginally booked a regular king room but when we checked in, the front desk told us we got upgraded to a king suite which was really nice! It was super nice inside and I liked the additional kitchen and living room area where we could lounge at! The kitchen, bed, and bathroom were all super clean! For the noise, I didn't hear any noise from my neighbors at all (but also not sure if we had any?) and the only noise I really heard was around the morning when people were walking by the door! There was free parking around the hotel and in the parking garage below and that was nice to have and it's overall a safe area so I personally wasn't too worried about anything! One random thing I really liked is that the TV moved! So if you want to lay in bed or eat on the table or sit on the couch, you can have the TV always facing you. Overall such a nice experience! We couldn't wake up on time for the complimentary breakfast which was the hugest bummer but 10/10 experience and we would definitely come back!

I don't often stay at the same hotels over and over again but now having stayed here well over 5…read moretimes I can say that I really do love this specific Hyatt House. Staff is friendly, rooms are clean, the free breakfast is always amazing, and the gym is also well kept. Parking used to be free but now there's a small fee, which is a bummer but it's ok because at least it's safe! It's also conveniently next to a major Cupertino plaza that has plenty of places to eat and get a sweet treat at and is close to major highways, so all huge wins in my book.