Maids are THIEFS there And they don't care Place is dirty deck women are rude and takes forever to check in. It's like signing a mortgage SO MANY PAPERS read more

Worst hotel on the planet. Deceptive receptionists and zero integrity from manager on reservation handling. Traveled from Florida to her with agreed rate. The rate doubled upon arrival with no warning. Avoid at all cost read more

Walked into the hotel & tried to check in only to be told I didnt have a reservation as instant panic set in... I realize Im in the wrong hotel across the street!! LOL... So I get to Town Place, cute little place... Pool outside right at front, nice size. We had a Ginormous room with 2 bedrooms. Plumbing stunk & when showered the water never drained but other than that things were fine. Breakfast had many options (No waffles on weekdays for those with kids) Very close to Philly & downtown areas about 20 mins to everything so easily accessible. Tons of things in the area, stores, gas stations.. everything... So you arent in the middle of No Where... Staff was nice, I was given a very clean pack & play for the baby so I was good. Ooh and the WiFi never connected & that didnt work well for all the children & BF - Major inconvenience but hey it is what it is... When I called the front desk the woman there couldnt help me as she told me "She isnt good at that stuff" and told me to call 1800 - Marriott, Yeah no thanks, thats your job!!! Guess Ill just take that into account next stay! read more

TownePlace Suites Mt. Laurel - My tub that wouldn't drain - Hotels Near Me - Mount Laurel, New Jersey

DO. NOT. STAY. HERE. Literally, stay ANYWHERE else in the world but do not stay at this disgusting and dangerous "hotel". We strictly stay at Marriott hotels and have never had any problem like this... how this hotel can fly the Marriott flag is beyond me. We checked in here for a 6 night stay after already staying at 7 other Marriott hotels across the country. I would like to say the 1st thing we noticed when walking into the FIRST room (in building 2) was the horrendous smell but the huge stain on the couch really caught our attention (see attached photo). After seeing my son's reaction to the stain on the couch, I went to the front desk and talked to Justin who thankfully put us in a different room. A room, directly next to the one we had. We went up to check things out and although it didn't have an enormous stain on the couch, there were many other issues but the main one was still the awful smell. Obviously, we could not stay in this room with that smell so I went back down and requested that Justin put me in a room in the main building, the one he was in, the one that didn't seem to have that terrible smell. He obliged, begrudgingly, like he couldn't be bothered and gave me a comment like, "Well... I don't clean the rooms". I suggested that maybe he should take the short walk across the parking lot to the other building so he could see what he just checked me and my family into, but he did not care at all. He thankfully gave me a key to a 3rd room. At least the smell was gone, but It was not clean. There was dirt on the walls and the kitchen was not ok. I was afraid we were going to be stuck here for the next 6 days without hope and honestly, I felt fear for myself, my wife and small children. This was not a clean and safe place and it was very scary. Then my daughter went to try to use the bathroom but came out to inform me that the toilet was clogged. After a deep breath to try to calm down, I called to Justin at the front desk and explained that although the room doesn't smell and is slightly better than the other 2 rooms, this room has a clogged toilet that needs to be fixed. This is where things went off the rails a little bit... he actually told me to come down to the front desk and get a plunger from him so I could plunger the toilet MYSELF. After a bit of yelling, Justin made it clear that he has absolutely no "F's" to give and he certainly wasn't going to plunger it for me, nor call a plumber to fix our issue. No, he (and the USELESS SUPERVISOR, CHRISTINE, HE CALLED AT HOME) told me to either plunger it myself or my family can stay in a room without a working toilet. Desperation kicked in so I went and got the plunger but upon attempting to even try to do it myself, it overflowed. Thankfully, by this point my wife was crying to a wonderful customer representative at Marriott who totally came through for us. She got us out of this AWFUL hotel and into the Westin across the street which was absolutely PERFECT and called Justin at the front desk to explain the situation. As we were leaving I stopped to drop my keys and inform Justin that the toilet was actually overflowing and it's probably an emergency now but he just looked at me and rudely asked "you're still here?". We left and thankfully had a wonderful and safe visit somewhere else. The best part of this story is the next day they charged my credit card $125 for the broken toilet. This was the worst motel stay anyone could ever have... Please do yourself a favor and stay at the Westin, or literally anywhere else. read more

TownePlace Suites Mt. Laurel - Thankfully, they put the pillow there to make it look nice - Hotels Near Me - Mount Laurel, New Jersey

I was given a room in an entire building smelled of smoke and cover up. Upon entering the room I noticed paint chipped walls, food and utensils left from the previous guest, a couch I wouldn't touch because it had large stains all over it. I called shortly after checking in to see about changing rooms and the phone rang 20 times before I hung up. I then tried to reach someone through the app but no one responded. Thankfully I was only there one night but I will NEVER go back and this place should be stripped of the Marriott name as this is the only reason I chose it to begin with. Poorly managed property to say the least. read more

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Hotel was tired and headed downhill during my 2019 stay. Stupid me - Booked again Jan 2023. DUMP. Moved to Aloft for $16 more. The room was grungy with WORN furniture. Crumbs in silverware holder. Slime in bathtub. Fridge door was rusted from top to bottom. No glassware or plates despite the customary in-suite kitchen. Felt like a "rent by hour" than credible extended stay hotel. DISGUSTING. Marriott needs to rescind the flag on this one. read more

Thoroughly satisfied with the check in process, plenty of parking, and spacious two bedroom suite. The cleanliness could have been a little better and the cleaning staff took our floor mat and towels without replacing them. Other than that it was a very comfortable suite for our family of four and a quick twenty minute drive to Philadelphia. read more

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DON'T EVER STAY HERE!!!! This is the worst place ever. Save your money and book another hotel. I honestly had better expectations because of pictures. When I got to the hotel to check in ,the person in the Lobby named Justin told me that my reservation had been canceled. I try to book again just because I was to tiered because of the flight and I wanted to get some sleep and also for my kids and husband to rest. OMG once we open the room it smell like weed and roten chinese food it was SOOO dirty. I went to wash my hands and the towel had stains , I don't know if there were blood stains or poop stains. So THANK GOD my husband went to explore the area and booked that same day in another hotel. We did not spend one night there. Had to pay for that night but I only wanted to get out of there IMMEDIATELY did not care to pay as long I was out of that ghetto place. read more

What a dump. Dope deals going down in the parking lot, weed smokers standing by the doors, panhandlers walking the sidewalk in the evenings begging for cash. Room a/c was noisy. Bathroom had moldy ceiling. Kitchenette floor was sticky the one time I walked on it. When leaving had to step over garbage and half eaten pizza left in front of the door. Awful experience... read more

The room was just so-so. It smelled stale and weird, and it was not spotless. You could definitely tell that there was no effort in cleaning the place. I was there from Friday to Sunday, and house keeping never came once. It was an inexpensive room and I was only staying the weekend, so I did not expect it to be top-notch. What upset me most was I left a pair of very expensive shoes that I purchased over the weekend by mistake in my room. They were in the box and on the counter. I knew exactly where I had left them. I called that night that I had arrived back at home and spoke to the front desk around 6 o'clock p.s. She said she would contact me when she heard back from housekeeping. 8 o'clock rolled around and I heard nothing. I called back and spoke to the same person at the front desk and she said that the house cleaning staff did not find anything, but she would have someone contact me the next day in the morning once additional staff arrived. She asked me for my phone number once again, leading me to believe she never wrote it down in the first place. The next day comes and still no phone call. I contacted them back at 3 o'clock p.m. and was put on a FORTY-FIVE minute hold and no one checked in on me. I ended up disconnecting and calling back to speak to a manager. They put me on another 15 minute hold before I was transferred to him. He was kind and apologized and advised to me he would contact me back once he spoke to a few staff members that might know where they would be located. He never contacted me back. I called the hotel days later only to be told to "call back tomorrow." This is absolutely ridciulous as I know exactly where they were left, leading me to believe that someone on their staff stole them. I would never recommend this place to anyone as it is clearly not safe for personal belongings. read more

Do I have to give it a star??? Booked a 2 bedroom suite to see my daughter thru surgery and had to leave on arrival. DO NOT BOOK HERE. It is the most deplorable, filthy hotel I have ever been to and baby I have been some places! Furniture was worn out, is that period blood on the sofa?? Stove, microwave, fridge, cupboards, sink, dishwasher were disgusting. A whole tray of bacon grease in the oven, trash in the trash can... is that vomit on the floor?? Oh, how nice... a skid mark in the toilet. Windows were unlocked and screens were pulled back so maybe someone was 'staying' there (except the room across the hall had all the same issues so I doubt it). The furniture and general repair of the room was run down as well. The place looked like a voucher motel if you know what I mean. The only positive about this experience was that I received a full refund. After trying to move to the room across the hall and finding it to be WAY WORSE, I asked the unphased clerk at checkout if this was commonplace and she said they are having staffing issues... ok, but that doesn't make it acceptable to check me into someone's dirty room. JUST DON'T DO IT... YOU WILL REGRET IT! Do not trust the Marriott name on this one!! Sadly we had to relocate at 10pm the night before a 5am surgery. read more

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This is a Marriott property and has been well maintained. The two bedroom suite looks like an apartment. It has a living room, two bedrooms, a full kitchen and full bathroom. There's an onsite laundry room if needed. The office where you check in has two computers with a printer if you need to print a boarding pass or take care of something else. They offer snacks for purchase in the office. Do they offer breakfast? If you want yogurt, toast, bagels, dry cereal with milk, waffles that you make then yes. This isn't considered breakfast but continental breakfast. They advertise breakfast as if it's a full breakfast, which I was expecting. Surprisingly, there was no fresh fruit available i.e. bananas, pears, grapefruit, etc. You're able to check in using the Marriott app from your smartphone which I did prior to arriving. The mobile key feature in the app hasn't worked here or at my recent Fairfield Inn & Suites stay. The office staff are friendly. There's an outdoor pool and grill. The pool is open when the manager is on the property. A small room to workout with some equipment is available too. I would have given this 5 stars but I deducted a star because they advertise breakfast and was told the same when I called prior to arrival but they only offer a continental breakfast. read more

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DISGUSTING! Do not stay here! We checked in and went to our room. The door looked like it had been kicked in. When we walked into our room we looked around and this place was very very dirty! There was cheese on the counter, what looked like vomit on a fabric chair leg, looked like it had not been vacuumed in days, the bathroom was disgusting, there were a set of keys under the bed, and a cigarette butt and ashes on the inside ledge of the window in one of the bedrooms. Cobwebs everywhere too. We were there two minutes and called the main Marriott number. Useless they did nothing! We asked to be moved to another Marriott in the area and they did not accommodate us. We checked out of the room within 20 minutes and were still charged for the room! An email was sent to Marriott and they apologized and said they had the staff clean better! We did not read reviews before staying here and should have because I see many are like what we experienced. Just please do yourself a favor and save some money by not staying in this hotel. Board of Health should be checking into this place. read more

Not worth it. I am normally not one to complain, but this place reminded me of a super 8 or a run down motel. the cleaning team must of forgot their cleaning bottle In our room. but never restocked our toilet paper. the shower in corners had super dirty black crusted spots, and when I turned on the sink, there were dirty crusts coming from the drain /plug, which means it hasn't been deep cleaned in awhile. room had a musty smell. I was really surprised about the $250 charge hold for possible damages as well. It was a little excessive for a one night stay. read more

DO NOT BOOK THIS HOTEL! I wish I would've read the reviews before I went because everything they say is true. The furniture was filthy, the bed sheets didn't look replaced, it didn't look like they thoroughly cleaned the rooms at all. I asked for another room and said to the front desk that my room was noticeably dirty and it didn't seem to concern him at all he gives me another room literally next door from the first one and it looks the exact same as the first except I didn't have someone else's milk in the fridge this time and there were stains on the bed sheets. I am a Gold Elite Marriott member and have stayed at quite a few of their hotels in NJ and this is by far the worse and is an embarrassment to the Marriott chain. read more

Stayed here for approximately 65 days on business. Absolutely the worst Marriott facility I have ever stayed in with the rudest staff and the most apathetic manager I have ever encountered. Bring your own cleaning supplies since the rooms are very, very dirty. Seriously, I bought everything necessary to clean the room including bathtub cleaner. Since I was there for so long I was receiving packages from Amazon. One night after work I stopped by the front desk, told the clerk my name and room number and asked if I had any packages. He did not even look up but simply pointed at the pile of packages behind the front desk and said, I dunno, look if you want. Wow - now that's lazy, rude and apathy all at once. I could have taken anyone's package. True story - that actually happened. I've been a Marriott member for decades and have no idea why they allow this facility to operate as part of their chain. The laundry facilities did not work so I had to go to a laundromat for the 9 weeks I was there. Would have switched to a different facility if it had been possible. Do not stay at this place unless you are in the mood for filth, apathy and a good old fashioned dose of 'the customer is always wrong'. read more

The worst marriot I ever stayed at. Paid $180 to sleep in a filthy room. Pictures say more than word. Disgusting! Should get a refund!

Thoroughly dissatisfied with our stay there. The place was filthy. We choose TownePlace to have a kitchen for our meals, but the cabinets had lots of grease, food, and dirt smudges. There was no paper towels, and only a small wash rag--no soap in kitchen either. The toilet had fur in the bottom of it. We didn't feel comfortable putting our stuff there, nor sitting and eating there. The hair dryer was so filthy that the paper towel I used to hold it stuck right to it--yuck! The lady at the front desk, while pleasant, didn't do anything to help-saying paper towels were on back order, and they didn't have other supplies. They did give me some soap and a larger dish towel. They did let us view another unit, which seemed to be just as filthy. Especially in this day of Covid (which was used as the excuses for many things), why isn't the place clean? From the hotel website, I also expected there to be breakfast. But again, "due to Covid", we don't have that. I saw that the pool wasn't open, but every site I looked at said they still had breakfast. They promised to credit part of our room cost back, but in the end didn't do that. However, what I really wanted was a clean and safe room. I gave it 2 stars because the bed was comfortable, and the staff were wearing masks, both of which also matter. read more

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"Dump" doesn't even begin to describe this place. Everything was broken and dirty. My husband and I tried to make sense of it and our only conclusion was that maybe the owners are about to raze the place to the ground and just gave up. I didn't even take a shower in the morning because it was so gross. Ew. read more

I have three rooms my rooms didn't have no towels no washcloth ask about it I was told that they was going to bring them I had to go out buy towels and washcloths My refrigerator and my room 222 was dirty it still had food in it food everything was still left in the refrigerator and room 218 the power and the room was not working And the door is broken and 318 the sheets was dirty the sheets was dirty and 222 I I spent too much money so I have to go out and buy washclothes and towels then they had no ice at all I was there from the 22nd to the 24th checkout and all three days I still had them thumb three rooms not and was done then they overcharged my card for the room that was canceled they charge me for a room anyways And the breakfast food all he had was for everybody don't eat pork and you have people that don't eat meat is veggies them to eat meat and then everybody don't eat chocolate muffins what about corn muffins I need to start ordering turkey bacon pancake waffles Yeah I just need to have a variety of different foods or breakfast foods for people to eat since everybody don't eat pork just spent all his money on a hotel you can't even get a decent breakfast something is wrong with that picture read more

DISGUSTING! Everything in the kitchenette was filthy dirty! There was no dish soap to wash dishes, no extra paper towels, no bath mat for the floor, no extra sheets for the pull out sofa. There were dirty dishes left in the dishwasher from the previous guests. The couch was gross, stains all over it. Phone didn't work to call front desk & none of the employees were wearing masks even though the email I received said that all guests/employees are required to wear masks inside the hotel. I wish I read more reviews before booking my stay here! YUCK! read more

Upon checking in, front desk was friendly and rooms were larger than expected. Unfortunately all went downhill from there. Realized bathroom had no towels or toilet paper. After requesting it, no response from front desk 2 hours later, so we called again. An hour later, someone knocks to hand us one roll and two towels (we are a family of four). While they were walking away, I asked for more towels, at which he scoffed and asked why because "there should be towels in the bathroom". When we said there wasn't, he asked to inspect the bathroom as if we were lying. After realizing the bathroom had no towels at all, he said he'd be right back with more towels. One hour later, no additional towels. So we went out to dinner as a family instead of continuing to wait. Realized at that time the bathroom sink wasn't draining properly. Called front desk about that and again to request the towels. On the way out, the same employee was on his cell phone on a break. Just poor service all around. read more

The worst place by far, smell like weed, looks scketchy and I did not spend a night there even tough I booked for 2 weeks I just say hell no, that's not good to go at all read more

We came to Mount Laurel for a family function. We were a little discouraged because the hotels in the area are expensive. We called the hotels in the area and their military discounts were almost the same price as regular rates. This hotel quoted me online for military discount. They also have the option to check rates for AAA and senior discounts. Since it was after midnight, we had to go through customer service via cell phone. I am pleased to say that they offered an amazing discount. The rates were $144 per night and we only had to pay $96. Since we are staying for 2 days, that saved us almost $100. With that being said, we were still concerned about the type of accommodations. Much to our surprise, the hotel is nice outside. We checked in upon entering the lobby, they have computer kiosks for hotel guests and a little concessions area. I am a disabled combat veteran and I have pain issues due to injuries and fibromyalgia. The bed was absolutely amazing and I woke up pain free. The room is clean and nicely decorated. There is a kitchenette, couch, table and chair, and a nice sized, clean bathroom. We stayed on the 3rd floor and they had an elevator for us. If you have pain issues or you want a nice, clean, reasonable cost hotel, this is the place to stay. I usually don't write reviews, but I feel it is important to communicate to those of you who are thinking about staying here. You won't be disappointed and if a comfortable bed is your #1 priority, this is the place to stay. I definitely will stay here again and I also endorse this hotel with a high rating. They offer continental breakfast and free coffee all day. Not to mention free high speed internet. The kitchen has a full size refrigerator, stove and a microwave. I also wanted to say that the shampoo and conditioner they provide is Paul Mitchell. For those of you who don't know, Paul Mitchell is salon shampoo. I am not sure what kind of body soap they have because I brought my own body wash. I am sure that it is just as great as the shampoo. I have not found anything that I don't like about this place and I am a picky person. I hope this review helps read more

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My suite was a perfect respite from a crazy-busy trip back east. I was nervous seeing so many families with kids, especially with my room just above the pool, but my room was exceptionally quiet! The bed and bedding were super comfortable and the kitchen as complete as I needed (barely, as I wasn't there much, but I did need the fridge and the microwave a couple of times). The room was clean and cooled by a quiet air conditioner I never had to touch the whole time I was there. There were no weird smells or perfume "air freshener" sprays, for which my allergies and I were extremely grateful. I actually think the rooms are nicer than I thought they'd be from the exterior, location, and signage. Also, the staff was very friendly and helpful. I wish all the hotels I stay in were as nice. read more

CANCEL YOUR RESERVATION: I travel for work so I decided to try a place that has all the home like amenities , so when I came across the TownPlace Suites, it was a no brainer. Especially since it's part of the Marriott chain and it never disappoints. Well, was I in for a surprise....FILTHY room. As soon as you walk into the main lobby area, you can tell the facility is unkept. The interior is dark, gloomy and musty. All the doors are white BUT you can see the dirt all over them. I really should've ran away but I had just gotten off a night shift, was dead tired and hoped the room was better. NOPE. Pain is peeling, the wall surrounding the shower has pockets of water, the floor looks like it hasn't been mopped in ages, the toilet seat and bowl are peeling and full of stains. The best part though ...THE COMPLIMENTARY SOAP WAS USED AND MUST HAVE BEEN THERE FOR A WHILE BECAUSE IT HAD DRIED LIKE CEMENT ON THE SOAP DISH. The office chair has dried food on the arms rests, the desk area wood laminate was peeling. Refrigerator FILTHY on the outside, THE INSIDE OF THE MICROWAVE HAD DRIED UP FOOD, the stove looked dusty, the walls dirty. The sofa FUUUUULLLLLLLLLLLLLL OF STAINS. It's just purely a huge Petri dish. I called Marriott customer service, reservation was cancelled and I was able to book another room at the Marriott Courtyard across the street. Seriously.... SAVE YOUR MONEY. read more

Update: 4/6/2019 Checked out today. This was a nice place to stay. I would stay here again. I dropped their rating to three stars because we didn't receive housekeeping once during our 5 night stay. Even after the housekeeper knocked on the door and I told her I was leaving so she could do the room. I then left for 3 hours, came back and the room still wasn't done. My husband ended up having to go down to the front desk and complain. Only then did a housekeeper come up with towels. We had to request that she take the garbage, the dirty towels and vacuum. So that was a little disheartening. We didn't realize you had to request housekeeping every day. I still think it's a great hotel and encourage you to stay if you're contemplating. Just know that you have to request housekeeping and be sure they follow thru. I L.O.V.E. this place. It has far more than exceeded my expectations. The room is amazing, the kitchen has a full size refrigerator, a stove, an OVEN (which is a big deal for me), a microwave AND a dishwasher. Every person I've encountered wether front desk or housekeeping or maintenance has been soooo kind and they always smile. They care about you enjoying your stay and they show it. We've been staying in hotels for six months now in many different cities and states and this is definitely in the top 2! If you're thinking of staying here but you're afraid to because of other reviews, TRUST THIS ONE AND STAY HERE. I am picky, picky, picky beyond belief. Just ask my husband. And THIS PLACE hands down is worth every penny and is so clean, smells sooooo good (I so have to find out what they use in the hallways for air freshener, it's amazing!), and it just feels good and comfortable! We'll probably be staying here until we finally get into an apartment in New Jersey. HANDS DOWN THE BEST! Don't know if the employees see this or jot, but if so, you all rock! Everything is perfect! Thank you!! Will post pictures tomorrow after housekeeping co read more

I booked a two bedroom suite at this hotel online for a short but sweet weekend getaway or my family. When I arrived, I was informed that unfortunately the hotel had "overbooked" and there were no two bedrooms available. Before I could get discouraged, the front desk person (Shadonna?) rectified the situation by giving me two one bedroom suites with an adjoining door. It was perfect. At one point through the night, I needed some allergy medication and cold medicine. I called the front desk and again was able to get what I needed with no problem. (Shadonna wins again!) My family swam in the pool, enjoyed the free breakfast and loved our stay. The rooms were clean, up to date and had a full kitchen with utensils and everything you needed. When checking out, the housekeeper on our floor interacted with my children and asked them about their time swimming. I will definitely be back. My only minor complaint is that the ice machine is only located in the main building, so you have to walk to get ice if your room in in the building across the parking lot. Minor inconvenience but not too bad. read more

I stayed at your hotel with my two children on February 19th 2021. Upon arrival I received a key to a second floor room. We went to our room. First thing I noticed was the stove, the top was broke. Since we was only staying one night I over looked it. We went to pull the bed out and it was filled with mice dropping. The phone didn't work for me to call down to the office. There was no sheets in the room either and the mattress was badly stained. I quickly gathered our stuff and left the room. When I came back to desk. The receptionist was on the phone for a while before even acknowledging I was standing there. She was actually speaking with someone about other complaints and said hold on I'm sure this is another complaint here as well. I explained to her what happened she apologized after I showed her pictures. She game me another room across the parking lot in another building on the first floor. Upon entering this room it didn't look any better than the last room. It's now after 10pm amd I have my children with me. I can't even afford to leave. Again there was no sheets. I checked under the bed it was nothing but a soda can underneath the bed. I tried to call the front desk and again the phone didn't work. The sofa bed had no sheets. There wasn't a blanket in the room not even for the bed, the tv didn't work or attempt to come on. The toilet was disgusting inside, there was no soap in the bathroom, not in the bottle in the tub or any where around the sink. I ended up just giving my children the sheets on the bed and I sleept in my clothes and just turned the heat up. I woke up around 4am from a couple next door having sex and the headboard banging loudly on the wall and itching badly. I turned the light on the find my arm badly bitten from bedbugs. How I know I seen it on the pillow and jumped and knocked the pillow off the bed. I didn't get a chance to get a picture of it. I do however have the picture of the blood on the pillow from it bitting me. I stayed the rest of the morning watching my children sleep and checking until I was able to get a ride to leave. We couldn't take showers because the towels had Nasty brown stuff on them. I took my complaints to the front desk and she offered points. No ma'am I want my money. No one from management reached out yet. read more

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DO NOT STAY HERE! I booked a room for a night out with friends for my wife and me thru the Marriott app. Upon checking in, there was a musty smell in the room but we did not think much of it as we were just dropping our bags off and running out to go out with friends. When we came back to the room we noticed that the tub was not totally clean, it looked like there was a stain around the bottom. Upon checking out and on the drive home, I noticed there was an authorization for almost $400 on my credit card, my room rate was 119 plus tax. There was nowhere in the app while booking that said there would be a $250 deposit in the authorization, nor were we told this when checking in. I called the Marriott customer service line to find out about this and the customer service agent was helpful in putting in for an investigation but not friendly. I also looked up what the usual incidentals fee was for Marriott and it said between $50-$100, not $250. On Sunday morning I received an email from the general manager of the property advising of the $250 deposit for stays. When I looked at my credit card on Sunday morning, I was now showing TWO authorizations for almost $400 each on my credit card. I called the hotel and spoke to Jessica (who was very pleasant and helped as much as she could) and when I told her I had 2 authorizations for almost $400 each, she said she would make sure I got a call from the general manager who emailed me. As of right now, I have not received a callback, however, when I attempted to call the hotel today the person who answer the phone said please hold, didn't give me any time to answer ok and hung up the phone on me. read more

Clean and quiet place had thanksgiving out of town cooked very convenient good price, only reason not 5 star be cause the place does need a upgrade. Other than that good place to stay comfortable read more

Walking into the apartment building where my room was located, was like walking into the Bates Motel. Dark, dismal, and smelled old. When I got to my room I was pleased that it resembled nothing to the hallways. The room seems newly renovated. Hint* the thermostat on the wall controls the A/C unit, totally missed it hanging there. The tv remote didn't work, nor did it have a cover for the batteries. I had to google how to program it for the TV. Not a bad place for $90 something a night. Pretty much good for an over night business trip. We'll see how quiet it is tonight. read more

My family and I enjoyed our stay here. We stayed in their 2 bedroom suite that was spacious enough for 5 people. The hotel was clean and they provided enough towels. The location was nice. We would definately stay there again if in the area. read more

We have stayed in many Marriott's and this is a great one. We stayed in the 2 room suite which was more than enough room for 5 people. The room seemed new and very clean. Room was equipped with a stove, oven, refrigerator, and microwave. Breakfast is a little lacking but consistent with a TownPlace. The hospitality is extraordinary and they really take care of you if you are a rewards member read more

Awesome place to stay. Staff is amazing. While Justin the GM is newer he did an awesome job just making small Improvements while we stayed there (we lived there for 5 months). Sarah had the breakfast area on lockdown and was super nice to everyone and to my kids. Nicole and Krys were awesome at the front desk. They always took the time to talk with my 2 year old son Jimmy. They handled any issue I had and never complained. If I am back in the southern New Jersey area I am staying there. Thank you all for everything you did to make our stay there awesome!!! read more

Quick stay bit, awesome. Comfy beds, relatively quiet - can't really hear outside noises. Towels and toiletries above average and I love when I can take a shower without water getting everywhere outside the tub, it's all in the shower curtain. Security is key and they have it, key entry to building. Concessions and breakfast available. Computer area available. And top quality, friendly staff! If I'm in the area, I will stay here again. Too bad I wasn't able to stay longer. read more

Stayed here on points with family for vacation. Hard to recommend. First, even though the 3 nights were made as separate reservations in order to maximize award points, I asked them when we checked in to combine the reservations do we'd be able to stay in the same room and not have to check out and check in each day anyway. They said fine but on the 2nd day while we were out our room keys were disactivated and we had to go to separate building where the front desk was. Again, they said it wouldn't happen again but it did the following day too. Our room was not cleaned at all on the 2nd day of our stay -the house keeper the next day said it was because our room wasn't on her "list" whatever that means. There were many ants in the room which was gross. The breakfast was meh. The wifi was spotty and even though I'm a gold status they charged us for the high speed wifi --they reversed it after we asked however. read more

Highly recommend this as a place to stay if your in the Philly or Central New Jersey area. The only thing better than the accommodations are awesome staff, especially Shandara and Krys who went above and beyond to help. Will be staying here every time I'm in the area! read more

We stayed here 5 nights in a two bedroom suite which is a great size the kitchen even had an oven.The first night we where there we found the dishwasher full of dirty dishes we called the front desk and they apologized.The housekeeping was amazing after that incident and even left us extra shampoo and conditioner which i love. The breakfast was lacking they say they have hot breakfast but its really a waffle maker a toaster for bagels and a microwave so you can make oatmeal packets. Since they where at a 100 percent capacity when we stayed the wait times so you could make your breakfast was ridiculous. I asked if the pool was open and the front desk said yes so i went out and bought a bathing suit so i could take my son swimming one last time before it got too cold. They closed it before we got back from the store for cleaning so a photographer could come and take pictures the following day for their website so its been closed for two days now.Our cable went out yesterday afternoon I called the front desk and the lady told me comcast went out in the area and should be back on in and hour 24 hours later still nothing. read more

We selected this hotel because generally we get a good room and breakfast at the Marriott hotels. This hotel was the exception. The room had not been renovated in a long time and the furniture was very worn. The breakfast consisted of cold cereal and muffins placed on a small table with no place to sit and eat. Many hotels in the area so go somewhere else read more