Where do I start? Cockroaches in stairwell…read more Lackluster parking lot. Trying to bargain with me on price at desk when set online. Checking in was difficult. Sent to dirty room. Cancelled reservation on the spot.

Wow -- Not sure where to start…read more.. Let me say this, it would probably be an mediocre 1-Star Hotel. And if you have a 1-Star Hotel then just advertise it as a 2-Star Hotel, don't try to make it into something it is not. The first thing I noticed is the dirt on the floor of the elevator in the corner. It would have been so simple to clean but looks like it has been that way for a very long time. The second thing I noticed is all the stains in the carpet. They are filthy and need to be replaced. The third thing I noticed is the stains on the dresser drawers. What is that stuff anyway. They need to be thrown away. The forth thing I noticed is the town lamp shade. Just toss it already, why on earth do they keep it. The fifth thing I noticed is the other lamp they have looks like it was used as a hammer at some point in its existence, it is dented beyond belief. The sixth thing I noticed is the broken drawer in the bathroom. Why would they even rent this room out looking like this? The seventh thing I noticed is the dirt and grime in the corner of the bathroom floor. So disgusting, when was the last time they did a deep clean? The eighth thing I noticed is all the grout between the tiles is gone. It should have been redone many years ago. All I could think of was how much bacteria is in there and bugs coming up from between the tiles. The ninth thing that I noticed is the micro shampoo and conditioner bottles. My wife uses more that that for one wash and this was suppose to last three people for three days. Why not just mount large refillable bottles to the wall like everyone else. The tenth thing I noticed is there is no hot water. No matter how long you let it run it gets luke-warm at best. I was freezing and miserable. The third day decided to just skip the shower. When passing through the lobby I noticed a woman also complaining about there being no hot water. How they stay open, and better yet how to they carry the Best Western name is beyond me. Best Western should yank that sign and condemn this place. I will never stay at another Best Western as long as I live. Be sure to check out all of my photos.

Horrible place. Phone didn't work and neither did the tv. There was only one desk clerk working in…read morethe whole place. All the USB ports were broken in the room. There was a big piece of porcelain chipped out of the bathtub. The elevator sounded worse than the defective transmission on my Nissan Sentra. The swimming pool was totally covered over with green scum like a Louisiana swamp. That pool will never be fit to use again. I have pictures of the pool. Mostly truck drivers and construction workers were staying here. Not clean, not maintained, and the only employees I ever saw was one night clerk and one day clerk. Advise staying away from this place.

It is true what other customers say about the customer service here. I am a big fan of Holiday Inn…read moreand unfortunately, this branch makes their brand look really bad. At first when I was making the booking, it seems everything was going well. However, when I asked to check out early, nobody seems to be there to assist us. First, when we checked out, they emailed us someone else's portfolio. Mind you, it has other guests' info on it!!! Then when we checked our bank account, they charge us for the full stay!!! I kept on calling but the front desk staff told me that only their manager can issue a refund. But each time I call, the manager is never around. I had to call corporate, yet they couldn't even get a hold of their manager! At the end, corporate just told me to call my bank and dispute the charges. What a mess!

My first time at a Tru by Hilton, my last time at a Tru by Hilton. Do not care for their design…read moremodel. Looks modern and clean when entering the lobby, and for the most part it is clean but their are exceptions, such as the desk chair in room 202 is nasty. Some of the pillows on the sofa in the dinning and recreation area are dirty. The decor, furniture, and appliances are modern, lean and overly simplistic, and somewhat nonsensical, like having a mini- fridge but no microwave or coffee pot. The desk is too small and the desk chair is uncomfortable. The bed was OK, the pillows were lousy. The soap dispensers over the vanity and in the shower are too high. They will be a problem for shorter people. The breakfast is sub-par in offerings and quality. The two days we were there the decaf was lukewarm. They do offer hard boiled eggs which provides an option to the high preservative, reconstituted scrambled eggs they serve. The room with taxes was $394 for two nights. On the upside the room AC worked great and the location is next to Buc-ees and close to restrauants.

Clean and Stylish Lobby, But the Room Disappointed We stayed…read morehere during a regular pass through Terrell, hoping this hotel would be an upgrade from the one we previously used. At first glance, it seemed promising - the location is great, the parking felt safe, and the lobby was very clean and modern, with a nice "new age" look. Unfortunately, the room didn't live up to the first impression. It was tiny, even for two people. The bed was incredibly hard, and worse - it didn't fit the oversized frame it was on. As I showed in the photos I uploaded, I hit my shin badly on the bed frame, drew blood, and it hurt like heck. When I went downstairs to show the clerk, she offered no help at all - not even a bandage. The room also lacked a microwave, which was a letdown. And oddly, my keycard stopped working around 9:50 a.m., just before checkout. We travel through this area 3-4 times a year, and while this place was cleaner than our last spot, I've never been injured at the other hotel. Next time, I'll be looking for a room with more space - and a safer layout.

No idea why this place has so many mediocre reviews. We very much enjoyed our say here last…read moreweekend. The pool is very nice, the rooms were clean. They even put on a movie played off a projector on the side of the wall the hotel one night. We would stay here again if in the area, plus plenty of places to eat in the area within walking distance.

This was my first time getting a day pass using resort pass and I am glad I chose this location…read more The hotel is absolutely beautiful. It sits right on the lake and you have a good view of everything. The pool was amazing. Since it was so hot outside, being in the pool felt so nice. It's a big pool with plenty of space and lounge chairs. There is an outside bar that closes around 8pm and a bar inside that closes at 12am. The pool closes at 10pm. Overall, I would highly recommend. 10

Clean, and felt new, nice included breakfast as well. Great value for the price…read more AC really cranked which was appreciated. Lots of food options around and a Buc-ee's as well.

Very Clean and busy. Great for families! Close to Buc-ee's and Starbucks. Rooms are spacious and…read moreeverything is in working order.

We stayed here for a week and had a really great experience! The overall vibe of Tru hotels is one…read moreof my favorite parts. It feels modern, simple, and still cozy enough to truly relax. The staff were all very friendly and helpful, and a big thank you to the front desk for giving us a discount for our longer stay. That was such a blessing to us. Housekeeping did a great job refreshing the room every other day, and everything stayed nice and clean. There's a good variety of snacks and drinks in the lobby, and the breakfast each morning had plenty of options. We also felt very safe in the area, which made the stay even more comfortable. The only thing to keep in mind is that there isn't much storage space for personal items, but overall it didn't take away from our experience. We really enjoyed our stay and would definitely come back!

I was in Rockwall for business and was set up at the Tru after a terrible situation at an Airbnb. I…read morecan say it was one of the best hotel stays I've ever experienced, everyone at the front desk was helpful and accommodating. Even when I needed to switch rooms there was no hustle, the amenities were great, especially the pool and free breakfast! 10/10 would recommend anyone visiting rockwall stay here!

This was the absolute worst hotel I have stayed in and I don't know how long the room they gave us…read morewas for handicap and it was smelt so bad. We had to leave the window open all night. It made me sick to my stomach. I totally do not recommend this hotel and I would not recommend it to anyone.

I stayed at the Best Western Plus Rockwall Inn & Suites Jan 28-29 due to bad weather forcing me to…read moreget a room for the night instead of driving home. Kevin at the front desk went above and beyond to help me as I didn't have anything with me. He was able to locate a phone charger for me to use overnight. The hotel was clean, well organized, room was comfortable. Breakfast the next morning was great with several things to choose from and the best coffee. I asked if I could get an extention on checkout as Rockwall was still under a Flash Flood Warning. Was told it wouldn't be a problem. Highly recommend this property.

Charming and eclectic. We were in just for a quick overnight but enjoyed the house and room. We…read morewould come again if ever in the area. Thanks for a nice evening!

While looking for a place to stay in Waxahachie, Texas, I came across The English Merchant Inn, a…read morebed and breakfast. This place intrigued me and decided to book this place for a week, since I was tagging along a business trip my husband had. Check in for this hotel is between 3- 6 pm. Unfortunately, my husband and I were not able to check in during that time and luckily had been able to get ahold of Howard, one of the owners of this place, and told us he would still be awake to check in until ~10 pm, when he goes to bed. But that he would leave the key in the cottage, where I had booked to get in, in case we come in after that. Howard was very nice when we met him (we ended up arriving after 9 pm). He showed us to the cottage, which is a small little place behind the main house (where there are 4 other rooms). The cottage has a king size bed with small living room. The bathroom is just a short few steps away from the sink. There is also a shower and a footed tub. I'm not a fan of baths and so I booked this place specifically for the shower. I wasn't too sure if the rooms inside the main house had showers, as I only saw photos of the footed tub (but there are a few rooms that do. I believe the room on the first floor only has a tub). The living room had a large TV and a Keurig machine with plenty of coffee and tea pods. I liked that a lovely tea set was provided to have my tea made in. As for breakfast, Howard had provided information for 3 places around town that we could get breakfast at. We ended up going to the White Rhino Coffee a few times and also El Mexicano Grill once. Overall, I would say that staying here was comfortable. Howard was very friendly and greatly appreciated him showing my husband and I a tour of the main house and most of the guest rooms (as we were the only ones staying at this bed and breakfast). But there were a few things that I want to mention that was unexpected. One was the daily housekeeping. Because my husband was at work during the day, I was staying in the cottage by myself. On our first day, my husband picked me up during his lunch so that we could pick up lunch at a nearby restaurant and then eat it at the cottage. When we came back, our door was wide open. I was surprised and thought I had forgotten to lock the door. But when I came in, I saw Tony, a friendly employee removing the sheets from our bed and putting on new ones. He told me that normally he comes by in the morning while guests typically would go out for breakfast but that he was late today. I had told him we didn't need housekeeping the next day. However, he came by, but only because I had asked Howard for some more tea pods for the Keurig, so he had Tony come by to provide new ones and clean towels. I didn't know if Tony would come but had a feeling, so I tried to take a shower very quickly when I woke up the next morning. The door that has the sink does not lock and because the way the shower and the mirror at the sink is angled, you can see someone taking a shower. This definitely made me feel uncomfortable, not knowing if Tony would come in for housekeeping and see me. Another thing that I want to mention is the train that goes all day and all night. The first morning we were here, I heard the train sounding the horn at 6:45 am and kept on going. My husband told me that typically the train will sound the horn when passing by intersections so cars know to stay back. I didn't really hear the trains too much later that first night. However, on the last night, the trains were going off all night long. I was so incredibly tired and severely sleep deprived when we woke up early the next day for our flight to fly back home to Los Angeles. I hardly was able to sleep (the train horn is very loud and you can hear it from several miles away). Also just wanted to mention that I heard a rooster around 6:30 am every morning and also heard the rooster in the afternoon each day. Same with hearing dogs barking. These noises didn't bother me but the train sound was definitely a problem. Of course these outside noises are not the fault of The English Merchant Inn but wanted to mention them. I really enjoyed my stay in the cottage at The English Merchant Inn but not entirely sure if I can stay again with all the noise. Where the majority of hotels are in this city, they are on the outskirts of town. According to my husband (he has traveled to Waxahachie several times for work), you can't hear the trains from the hotels, where he stayed before). If I was to stay here again, I would have to bring some really good ear plugs to block out all the noise for a restful night's sleep.

This place is nasty. My family ended up here mid-road trip. After a long day of driving we…read morearrived to unfriendly customer service. A rude employee gave us a single key to our room. Entering our room the cracked flooring and dirty bedcovers were a taste of things to come. Unfortunately, we did not heed this and unpacked our children, bags, and pet dog. The toilet in the bathroom does not flush, the handle in the shower is falling off, and a dead cricket resides in the corner of the bathroom floor. After a brief discussion we decided to just keep the room, it was after midnight following a long day of driving. Sometime around 2 am a crew of workers began doing maintenance on the room upstairs, they stomped around and used powertools for at least 2 hours. I was able to drown out the sound a bit with the extremely loud bathroom fan. This was the most expensive (by far) and worst motel (by far) of our trip. As a final note, there are very few cars in the parking lot leading me to believe this is one of their better rooms or that they do not have any idea about the conditions of the rooms (or maintenance schedule) in their hotel. Do not stay here. Negative stars.

I booked this through a site after some fairly decent reviews. I have said most of my peace through…read morethe website. (I ranted and rated with no stars with no email reply or call back). This hotel is way too proud of their crap rooms to be charges over $70 per night. This area is too nice to have a crap hotel like this! So apparently if you book this place and enter your card information - you're not paying for the hotel. They'll make you pay when you get there and then charge you. (I ended up with 2 charges and had to get my bank to correct it). The front desk gal for night time was very young and maybe inexperienced. So we get to the room and it smells like no one has turned on the A/C for a few weeks, so we crank it down to cool off on this ungodly humid May evening. It looks likes someone slapped some recent pant on the walls. Next to the bed on the wall shared with the bathroom is tow LARGE dents like either a head or multiple fists/objects had tried to make a new opening. In the bathroom there was mold along the edging and some type of little black bug on the towel hanging over the side. There was not free or complimentary soap in the room to be found. Literally the one thing I pray I don't have to haul around and you can't offer a 5 cent bottle of soap for the shower?! We get in bed - with very light, thin sheets and realize there are only 3 tiny thin pillows for 2 people. We call the front desk and ask for at least 1 more. We are told that we'll have to walk all the way to the lobby for it. Granted, there were 2 ladies there at the front just minutes before, but not one of them could walk down to our room where we are paying to stay?! So the spouse marches over and gets this extra pillow. We quickly find out midway through the night that the A/C unit has a mind of its own when we nearly turn to ice pops. But when we tried to turn the A/C up a bit, it wanted to sweat us out. The sheets were too thin to be frozen but the humidity was too strong to sweat. I'm not sure I got any decent sleep that night. Just don't come here. Drive an extra 10 minutes to the next town and get a better room!

I stayed at this hotel recently for a conference and found it to be very comfortable. The staff was…read morefriendly and welcoming-taking care of me in a professional manner. The room was spacious and clean. I appreciated how quiet everything was-I did not hear any noise from the hallway or surrounding rooms. My only complaint would be that there is a lot of construction outside, which isn't very pretty to look at (I never did hear any of it, which I'm grateful for.) I'd love to return when all the construction is done to enjoy better views.

Love the Omni in downtown Dallas. Staff is friendly, knowledgeable of things to do, easy to talk…read moreto, and really made our stay relaxing. The rooms are very clean, and for being downtown, very quiet. Convenient location with many things close by including being connected to the convention center. There are many options when it comes to dining within the hotel including restaurants and l a coffee shop. We used valet for parking which is $40 for overnight and includes coming and going as much as needed. There is an attached garage option as well for self parking. Will definitely be back for future stays in Dallas!