Four star hotel. Class operation with excellent service…read more Rooms are spacious and very comfortable. Indoor pool is covered and useable all year regardless of weather conditions. The bar is well run and the food choices are delicious. The buffet breakfast is loaded with delicious choices. Ordered an omelet too. The atrium is spacious and beautiful. Valet parking is a must if you want to drive to nearby restaurants and entertainment venues. Proximity to Cityline restaurants is a plus. Whether you are staying for business or pleasure, you won't find a better nights sleep.

My family and I just checked out of the Renaissance Dallas Richardson Hotel after staying in room…read more216. While our overall accommodations included friendly staff, clean bedrooms, and comfortable beds, I need to address the unacceptable condition of the bathroom in our room. My husband and I traveled from Washington, DC, with our 5-year-old son, who had just undergone facial reanimation surgery. As you can imagine, this was an incredibly stressful and emotional experience for our family. After his release from the hospital, we simply wanted a comfortable place to rest that could accommodate both our son and the wheelchair he required immediately following surgery. When I checked in, the front desk attendant explained that because our stay had been booked using points and we arrived before the 4:00 p.m. check-in time, they had not yet completed preparation of rooms tied to point reservations versus standard reservations. Rather than make us wait, we were offered room 216. The staff was kind enough to provide us with a wheelchair while we waited for our son's wheelchair to be delivered, which we appreciated very much. After an exhausting and emotionally draining week, we brought all of our luggage and our son's belongings upstairs and immediately fell asleep. It was not until the following morning, when my husband attempted to shower, that we discovered the alarming condition of the bathtub. (Photos attached.) At first, I assumed this must have been an oversight due to our early check-in and that housekeeping simply had not yet cleaned the bathroom. Because we had medical appointments scheduled that day, we wore Crocs and flip-flops while showering, and we had already planned to wash our son in the sink to avoid getting his bandages wet. Before leaving, we specifically requested housekeeping service and asked that the bathroom be cleaned. When we returned later that evening, the ring in the bathtub remained exactly as it had before. My concern is not only how unsightly and unsanitary the bathtub appeared, but the fact that I find it extremely difficult to believe this was the first complaint regarding room 216. The condition was too noticeable and too concerning for management and staff to be unaware of it. Frankly, I feel insulted that this room was offered to us at all. It leaves me wondering whether guests placed in room 216 are simply expected to tolerate the condition without complaint. I am also troubled by the possibility that we were offered this room because our reservation was booked with points and because we arrived visibly exhausted, traveling with a disabled child who urgently needed rest. I am a longtime Marriott Bonvoy Platinum Elite member, and to be placed in a room with a bathroom in this condition -- particularly when I strongly suspect management is already aware of the issue -- is completely unacceptable. We informed the front desk last night that we would be checking out a day early.

I fell in love with this hotel that we spent 5 nights in Dallas and then 1 night returning back…read morefrom Austin/San Antonio. First stay we had 2 queen 1 king 2 bathroom suite handicap accessible. The dream room with 2 bathrooms with tub/shower for our kids who don't like getting water in their eyes I quote. We can get both kids at bath time in parallel rather than one by one. Also room is on main level so no elevators needed. Plus, it faces inside which is quieter and less traffic than parking lot. Second stay we had 1 king 1 queen 2 bedroom suite which was a little smaller bedroom for 1 queen bed which can't fit the crib. Also it faces out to the parking lot so need to pull shades down. Breakfasts were great and we also experience a wonderful evening reception with burgers/hot dogs along with salad, corn on cob, and other chips. Also plenty of beer and wine selection. Laundry room was generous with several washers and dryers. Need to exchange cash for laundry tokens. $2 for load in washer or dryer.

These rooms are absolutely stunning! Very clean and updated. If you want a little "home away from…read morehome" then this is the place to stay!

We stayed here during a trip to Dallas. The hotel staff were communicative prior to our arrival, as…read morewe were inquiring about an early check-in. And yes they delivered! We arrived on a Friday morning around 10:30am and upon entering the hotel it was filled with the scent of cleanliness. The "I'd stay here again" meter went up immediately! We were provided information about the amenities included at the hotel and off we went. The hotel room itself was so clean! If you've read my reviews about hotels then you know they are not my favorite. It could be the best hotel on the planet and I'm still coming in with my own cleaning tools regardless. Anywho, Home2 Suites by Hilton Plano Richardson made my standard cleaning process much easier. Room was spacious with more than enough room for two guests. There was a full fridge as well. I can see this being a perfect stay for a business trip or a lengthy vacation. My only grievance was them not having a safe. Something to consider for your personal items that you want to keep safe. Outside of that, I highly recommend Home2 Suites! This was an amazing stay!

Great stay. Very welcoming. Clean and organized. It is in a safe area. Close to shopping and stores.read more

We were grateful for a parking garage. It was clean and entrances to the hotel were all secure…read more Each time we entered the lobby, we were greeted with a smile! The rooms were very clean, ample towels, fridge, microwave, and coffee maker if needed. The buffet of Kickback food was good and came with drinks (adult beverages too)! Breakfast had plenty of options. There was a staff member making fresh pancakes for all. Checkout was seamless. Great stay!

The staff very friendly. Hotel very clean. I had a great room with lots of room and lots of…read morewindows. Happy hour and breakfast was very tasty. Free soda entire stay

Parking is complimentary and plentiful which is a plus. There is a Potbelly Sandwich shop basically…read morein the front parking lot right at Campbell and I-75 which is convenient. And there's also Chick fil A, Velvet Taco and First Watch right across the street from the hotel on the other side of Campbell. The chocolate chip cookie at check in was wonderful, it was so enjoyable. I will say that the lobby here would benefit from a revamp. The seating area directly in front of the front desk would be better on the other side of the bar. There is a lot of empty space there that could be decorated with love seats, armchairs and even high top tables. I was on the 9th floor and I really like the murals of the Dallas skyline on each floor. And I loved the view from my room. Yall, the decor inside the room is so retro. The burnt orange had me feeling like I had just stepped into 1970. I like it. The housekeeper who readied this room for check in did not do a great job in the bathroom. The vent in the shower had so much ignored and accumulated dust. Bring your Lysol wipes. I started wiping everything down. This Doubletree is most definitely showing its age but the location is nice and the cookies at check in are superb.

Absolutely miserable stay. No AC. No lights in bathroom (pointed out after first night.) said they…read morewould fix it. They did not. Then no running WATER the second night from 7:00Pm through when I checked out in the morning. June 30 2026. Said they would give 50% off for one night. HThis hotel is falling apart. Do not stay here.

Very well run, very convenient and well maintained Hampton Inn. We stay here when we are meeting…read morewith Toyota and it is very close to the offices, and not far from the airport. There are plenty of great meal options nearby, including Velvet Taco and Hard Eight BBQ that you could walk to if you needed. My room was spotless and the free breakfast was very good. I think this hotel is relatively new and it's in very good condition. Will continue to stay here in the future for sure.

Nice suites had everything I needed: a refrigerator, a microwave, and a nice TV. It felt like i was…read morehome. Prices are very reasonable and quiet, and a decent brunch was included. Bed is very comfortable and enjoys my one night stay.

I was hesitant to stay at this hotel due to certain reviews, but my stay was ok. It could have been…read morebetter but wasn't anything I hadn't experienced before. First room had a possible bedding issue so we switched rooms. The second one had a chair that was a little loose, but didn't need to use it. The room itself is spacious with 2 beds, sofa, desk, bench and small kitchen. The coffee machine is available 24 hours but went a little crazy when I arrived. It was fine in the morning. The breakfast was ok. It was skimpier than what I experienced at the Element - Harrison, NJ. The hot breakfast station offered an omelette with 2 veggies and 2 proteins. The turkey bacon looked like a fruit roll up so I took a bite and tossed it. The yogurt bar was really good. My bread was better here since I toasted it. They also offered hardboiled eggs, fresh fruit, oatmeal packets, cereal and muffins too. The hotel had a decent amount of guests, but breakfast just felt skimpy in comparison to the other location I visited. They have a gym, pool, nice lobby and free parking. This hotel was centrally located, ok priced and ok customer service (nice front desk girl at check-in, but didn't really interact with the checkout guy). I would consider staying here again.

I have stayed at the Element Dallas Richardson close to a dozen times…read more The common areas and the rooms have always been clean. There is a fresh smell in the rooms as well. The staff have always been friendly and welcoming. I once had a very minor issue and the AGM was very helpful in helping me. Free parking and breakfast included. Can't ask for more. Looking forward to many more stays here!

I LOVE my MARRIOTT stays!!! They just continue to deliver--great EVERYTHING!…read more Customer service Ambiance Upkeep Food And THIS location had some GREAT drinks too! The surrounding community is really nice with plenty of places nearby to dine and explore. Parking was convenient, and there's even a nice, family- and pet-friendly park nearby. Overall, another great Marriott experience! Comfortable, welcoming, well-kept, and surrounded by plenty to do. I'd definitely stay here again!

I wouldn't come here again if I had to. We were booked here as part of a wedding party so I had no…read moreprior impression of the hotel beforehand and just expected it to be decent and clean at the very least since it's a big responsibility to host what you know will be a to-be couple. The bridal suite was infested with huge crickets, some alive, some dead. After we told the front desk about it they suggested a room swap, after sending a person with a broom up to the room to sweep up the dead ones and leaving a few of the ones that were still alive for us to deal with ourselves. They didn't even come help us with moving all of the brides stuff and we had to go get the luggage cart ourselves and make sure none of the crickets hopped onboard to the next room. They offered little to no apology and blamed it on the balcony, although we were on the ninth floor. I was really shocked at how little they did, and knowing how much planning goes into weddings I feel like this would be any brides nightmare. Do not plan any big events here and hope you don't get a buggy room because the best they'll do is wish you good luck! Also the shuttle to pick us up from the wedding venue showed up 15 minutes late.

My husband and I returned to the Hilton Richardson Dallas while in the area. They are still working…read moreon the road so it was a little confusing pulling into the Hotel parking lot. We eventually parked, walked in, and checked in. The person working the front desk was friendly. We were upgraded to a suite during our stay. We didn't realize that until we opened the door to our room. The room had a living area, a bedroom area, a separate toilet, a separate shower, and two bathroom sinks. It was a nice upgrade with plenty of room to walk around and relax in. Overall it was a pleasant stay with good service.

This hotel is conveniently located right off of Central Expressway on the Campbell exit. There is…read moreplenty of parking but I fully hate that you have to pay to park. You register from your phone. It's a racket. The lobby and restaurant are really nice. The elevators are extremely slow. My room was nice. I was on the 7th floor and I liked my view. I had a king room which is a nice size and well designed. The closet space was smaller than I would have liked but since it was just for a one night stay it was okay. The microwave is downstairs right across from the bar. Hilton has it preset to heat any item for exactly 60 seconds. So if you bring a bag of popcorn like I did be prepared to stand there pushing start 3 or 4 times just to get a popped bag. The location is nice and the property is nice, I would be willing to book here again.

This was just fine. The rooms are huge, nearly suite sized. There's a large divider in the middle…read morewhich is a desk, and a living room area. You do need to request house keeping, otherwise they only come to clean on the fifth day you are there. The gym is tiny. Two out of three treadmills weren't working. There are no machines, just dumbells that go to 50lbs. Breakfast is fine. Premade omelets with Hashbrowns, waffle station, bread, a little fresh fruit, juice. Hours are 6-10a, but if you go close to 10, it's slim picking and they don't seem to refill things fast. The pool is small. Does go to 5 feet, but there were two lounge chairs that weren't ripped. The other four that were there were ripped and not usable. So we had to sit on the ground. I think we'll shell out a little bit more next time for a drury inn.

Our stay was great. Super QUIET area of town. Plenty of parking and easily accessible from 75. Did…read morenot have to interact with front desk, a major plus for us. Got our digital key about 2h before standard checkin another major plus. Room was super clean, a/c was working like a charm, & bathroom water was hot. Comp breakfast was outstanding. Full breakfast and coffee, tea & milk avail. Would highly recommend this hotel.