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    Aloft by Marriott Richardson

    2.8 (85 reviews)
    Open • Open 24 hours

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    2nd floor ice machine  remained dirty over 24 hours after notifying staff.

    Called Marriott to launch complaint because GM would NOT respond! The hotel rooms have a funky odor that smells sort of like curry. Had to request the staff to spray deodorizer in the two rooms where I stayed to mask the odor. I was told all of the rooms smell like this and the hotel is aware. One of the staff actually said they have a lot of wedding guests, and they think they eat curry in their rooms. One room was way worse than the other room, but both had the odors that other guest complained about according to one of the staff members. Housekeeping staff are not alike. Some housekeepers better than others and not all consistent. Sometimes my room was vacuumed, other times not. Sometimes I was left with toilet paper, other times I had to request. Sometimes sheets were changed but other times not....etc etc Hard to communicate with them due to language barrier. Request to front desk staff for towels, toilet paper, etc. But only delivered twice during long stay. GM stated guests are required to retrieve supplies on their own from front desk as the hotel is too small to handle requests. All of these requests were during the day when there are other staff members behind a locked door. & housekeeping are available. I have seen a sign at front desk during evenings stating staff is away helping guest and will return shortly. I just think this particular GM Allen Bosque just wants to play blame game for the shortfalls at his hotel & place responsibilities for retrieving supplies on hotel guests. Complaints reported during day on Marriott app were replied to by hotel staff, but the issues remained well over 24 hours. FOR EXAMPLE, only 2floor ice machine worked majority of time when other ice machines remained inop. The 2nd floor room with the only working ice machine was left in a dirty & gross state after someone spilled something. Pic attached. Left the trash bin outside my room for trash to be dumped and was left there over 19 hours before complaining for someone to dump even though housekeeping was actually on the floor and had cleaned rooms near my room. Pic attached. Received an email from GM whereby he lied snd told me to stop taking pics of his staff in these two pics. No staff in any of the pics. He was just mad because I have proof of the issues at this hotel. Washer and dryer not consistently cleaned even though there was a wet floor sign in the room at times. GM will never respond to you until you call Marriott to launch a complaint. Some front staff appeared to working OT a lot due to front desk staffing issues. The great people I experienced: Thomas should be a manager as he's very professional and great. Diana has a perfect professional demeanor and is lovely. Maggie in housekeeping came many times to spray deodorizer in my room of which I appreciated. She also vacuumed when housekeeping forgot. MX guy who cleaned the washer and reimbursed me when I ran an empty load after he cleaned was nice. Christina is ok, but she comes across a bit too abrupt at times and ends up rubbing people the wrong way as I experienced once and heard other people in the elevator complaining about too.

    Parking lot
    Nia M.

    While this location is convenient to where I needed to bed there were a few hiccups that kept this from being a fantastic stay. The staff was friendly. The drinks at the bar were decent but at a higher price of course. Limited food options to purchase for breakfast. On the first day there they had a leak in their plumbing which left me without any water pressure on my bathroom . I was only informed of this because I called to check on what was going on. There was a timeframe provided that they were aware of the situation and have been working on it since last night, it was 10:30AM when I called. The next morning the water wouldn't get warm, so it was a quick shower day! When I created the reservation I requested a late check out since the conference I was in town for was ending later than noon. They accommodated and pushed it back by one hour. My room was cleaned daily however the last day there I didn't notice until I went to take a shower that I didn't have any washcloths. When I called down the gentleman did apologize for the mishap and advised he was the only one at the front desk and asked if I could come down stairs to get them , he would have them waiting for me. There is a pool at this location however I didn't have an opportunity to use it. They however board games and computer space in the lobby/bar area and lawn games outside. There is a parking lot located behind the hotel and there is also an event space there which I personally didn't see.

    Gardesha W.

    This is my 3rd visit at this particular hotel. I've been satisfied with each visit. The rooms are always clean and welcoming. The staff is great also the views. There is a lot of eateries in the area and also a Whole Foods. This locations is on the outskirts of Dallas. Very clean area and there's a dog park.

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    3 years ago

    The rooms were alright but not too good , I was hoping for a better pool but it's a very small one .

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    3 years ago

    Nice rooms, could have better customer service. Also parking security was lacking due to broken entry. Entire stay worth the value though!

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    Page 1 of 3

    Ask the Community - Aloft by Marriott Richardson

    Is there mini fridge and microwave in room?

    Yes to mini fridge. I don't believe so about the microwave. Sorry, been a bit since I stayed there.

    What kind of coffee maker is in the room?

    Yes, coffee maker in room

    Did they have robes or a minibar?

    No mini bar, no rope

    Don’t See Your Question? Ask Away!

    Review Highlights - Aloft by Marriott Richardson

    “Just getting around to this review - I stayed the last week of October / first week of November.”

    Mentioned in 2 reviews

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    Renaissance Dallas Richardson Hotel

    Renaissance Dallas Richardson Hotel

    (129 reviews)

    $$

    My family and I just checked out of the Renaissance Dallas Richardson Hotel after staying in room…read more216. While our overall accommodations included friendly staff, clean bedrooms, and comfortable beds, I need to address the unacceptable condition of the bathroom in our room. My husband and I traveled from Washington, DC, with our 5-year-old son, who had just undergone facial reanimation surgery. As you can imagine, this was an incredibly stressful and emotional experience for our family. After his release from the hospital, we simply wanted a comfortable place to rest that could accommodate both our son and the wheelchair he required immediately following surgery. When I checked in, the front desk attendant explained that because our stay had been booked using points and we arrived before the 4:00 p.m. check-in time, they had not yet completed preparation of rooms tied to point reservations versus standard reservations. Rather than make us wait, we were offered room 216. The staff was kind enough to provide us with a wheelchair while we waited for our son's wheelchair to be delivered, which we appreciated very much. After an exhausting and emotionally draining week, we brought all of our luggage and our son's belongings upstairs and immediately fell asleep. It was not until the following morning, when my husband attempted to shower, that we discovered the alarming condition of the bathtub. (Photos attached.) At first, I assumed this must have been an oversight due to our early check-in and that housekeeping simply had not yet cleaned the bathroom. Because we had medical appointments scheduled that day, we wore Crocs and flip-flops while showering, and we had already planned to wash our son in the sink to avoid getting his bandages wet. Before leaving, we specifically requested housekeeping service and asked that the bathroom be cleaned. When we returned later that evening, the ring in the bathtub remained exactly as it had before. My concern is not only how unsightly and unsanitary the bathtub appeared, but the fact that I find it extremely difficult to believe this was the first complaint regarding room 216. The condition was too noticeable and too concerning for management and staff to be unaware of it. Frankly, I feel insulted that this room was offered to us at all. It leaves me wondering whether guests placed in room 216 are simply expected to tolerate the condition without complaint. I am also troubled by the possibility that we were offered this room because our reservation was booked with points and because we arrived visibly exhausted, traveling with a disabled child who urgently needed rest. I am a longtime Marriott Bonvoy Platinum Elite member, and to be placed in a room with a bathroom in this condition -- particularly when I strongly suspect management is already aware of the issue -- is completely unacceptable. We informed the front desk last night that we would be checking out a day early.

    Front desk staff are great, hands down these folk rock. The place is clean and furnishings are…read morecontemporary. Location isn't the best but it's close to UTD and within a short distance to shopping, food as well as grocery. It's a convention hotel that is also adjacent to an event center, there's always something going so get your ass down to the bar early and make a reservation for the restaurant. I'll stay again due to as stated earlier its proximity to the university

    DoubleTree by Hilton Hotel Dallas - Richardson - Guest room

    DoubleTree by Hilton Hotel Dallas - Richardson

    (164 reviews)

    $$

    Parking is complimentary and plentiful which is a plus. There is a Potbelly Sandwich shop basically…read morein the front parking lot right at Campbell and I-75 which is convenient. And there's also Chick fil A, Velvet Taco and First Watch right across the street from the hotel on the other side of Campbell. The chocolate chip cookie at check in was wonderful, it was so enjoyable. I will say that the lobby here would benefit from a revamp. The seating area directly in front of the front desk would be better on the other side of the bar. There is a lot of empty space there that could be decorated with love seats, armchairs and even high top tables. I was on the 9th floor and I really like the murals of the Dallas skyline on each floor. And I loved the view from my room. Yall, the decor inside the room is so retro. The burnt orange had me feeling like I had just stepped into 1970. I like it. The housekeeper who readied this room for check in did not do a great job in the bathroom. The vent in the shower had so much ignored and accumulated dust. Bring your Lysol wipes. I started wiping everything down. This Doubletree is most definitely showing its age but the location is nice and the cookies at check in are superb.

    Absolutely miserable stay. No AC. No lights in bathroom (pointed out after first night.) said they…read morewould fix it. They did not. Then no running WATER the second night from 7:00Pm through when I checked out in the morning. June 30 2026. Said they would give 50% off for one night. HThis hotel is falling apart. Do not stay here.

    Element by Marriott Dallas Richardson

    Element by Marriott Dallas Richardson

    (12 reviews)

    I was hesitant to stay at this hotel due to certain reviews, but my stay was ok. It could have been…read morebetter but wasn't anything I hadn't experienced before. First room had a possible bedding issue so we switched rooms. The second one had a chair that was a little loose, but didn't need to use it. The room itself is spacious with 2 beds, sofa, desk, bench and small kitchen. The coffee machine is available 24 hours but went a little crazy when I arrived. It was fine in the morning. The breakfast was ok. It was skimpier than what I experienced at the Element - Harrison, NJ. The hot breakfast station offered an omelette with 2 veggies and 2 proteins. The turkey bacon looked like a fruit roll up so I took a bite and tossed it. The yogurt bar was really good. My bread was better here since I toasted it. They also offered hardboiled eggs, fresh fruit, oatmeal packets, cereal and muffins too. The hotel had a decent amount of guests, but breakfast just felt skimpy in comparison to the other location I visited. They have a gym, pool, nice lobby and free parking. This hotel was centrally located, ok priced and ok customer service (nice front desk girl at check-in, but didn't really interact with the checkout guy). I would consider staying here again.

    I have stayed at the Element Dallas Richardson close to a dozen times…read more The common areas and the rooms have always been clean. There is a fresh smell in the rooms as well. The staff have always been friendly and welcoming. I once had a very minor issue and the AGM was very helpful in helping me. Free parking and breakfast included. Can't ask for more. Looking forward to many more stays here!

    Hilton Richardson Dallas - Meeting Room

    Hilton Richardson Dallas

    (66 reviews)

    My husband and I returned to the Hilton Richardson Dallas while in the area. They are still working…read moreon the road so it was a little confusing pulling into the Hotel parking lot. We eventually parked, walked in, and checked in. The person working the front desk was friendly. We were upgraded to a suite during our stay. We didn't realize that until we opened the door to our room. The room had a living area, a bedroom area, a separate toilet, a separate shower, and two bathroom sinks. It was a nice upgrade with plenty of room to walk around and relax in. Overall it was a pleasant stay with good service.

    This hotel is conveniently located right off of Central Expressway on the Campbell exit. There is…read moreplenty of parking but I fully hate that you have to pay to park. You register from your phone. It's a racket. The lobby and restaurant are really nice. The elevators are extremely slow. My room was nice. I was on the 7th floor and I liked my view. I had a king room which is a nice size and well designed. The closet space was smaller than I would have liked but since it was just for a one night stay it was okay. The microwave is downstairs right across from the bar. Hilton has it preset to heat any item for exactly 60 seconds. So if you bring a bag of popcorn like I did be prepared to stand there pushing start 3 or 4 times just to get a popped bag. The location is nice and the property is nice, I would be willing to book here again.

    Homestead Studio Suites Hotel - The pool area..

    Homestead Studio Suites Hotel

    (3 reviews)

    $

    First up: this hotel is now an Extended Stay, not a Homestead Suites. I will edit the details after…read morecompleting this review. Found this hotel using Hotwire by selecting the price and viewing the property name afterward. For just under $50/night, we secured a room here for a mid-week trip to Dallas. This place is somewhat hard to find if you don't know where it is: the sign is small, and it's nestled behind a few buildings. Just turn in when you see a Wendy's, and you can get there fairly easily. Your GPS might get a little confused though. The unremarkable exterior did not prepare us for what we found when we opened the doors here: double french doors open to a high-end-looking lobby, complete with library, several sitting areas, and a fireplace. Front desk is attentive and quick, friendly and courteous. We were immediately helped and on our way to our room within minutes. The room was clean and bigger than expected, with a full size refrigerator, two-burner stove complete with dishes, and a flat screen TV and super comfortable bed. We were nearly late to check out, we slept so well; which rarely happens for us in a hotel! The property itself is very well kept- there's an interior court yard with a gazebo and a pool. Wish we'd brought our swimming suits, because it would have been fun to relax there. Courtyard itself is full of green trees, grass, and flowers, and is well-maintained. Property also has a small fitness room, with towels provided, featuring a weight bench, treadmill, stepping machine, and a bike. As i said, we booked for about $50/night through Hotwire and were really impressed with the quality of this hotel and the customer service. Would go out of our way to stay here again in the future. Highly recommend, especially at that price.

    We stayed here for three days. For the price point, this location was ok. Decent sized…read morerefrigerator, two burner cook top, coffee maker and microwave. Dishes, mugs, place settings for four. two Postage size stamp soap for the bath and sink. Air conditioning unit worked well. No ice makers. They had two trays of ice in the freezer. Don't know how long they were in there. Some funky policies. You have to book on the Internet. Did not have Monday through Friday continental breakfast. Small, decent work out room. Outdoor pool that looked nice. Since this is extended stay they change sheets once a week. You can take your towels to the front desk for an exchange. For 64 bucks a night, it works. A bit outdated but it was clean and serviceable. I think this would be good if you had your extended family visiting and they needed a place to stay. We brought our own towels, what they had was ok, just a little thin. Free wi fi, althought you could get an enhanced package and it would have run faster. We would stay here again. It fit the bill for clean, quiet place.

    Aloft by Marriott Richardson - hotels - Updated October 2026

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