My family and I just checked out of the Renaissance Dallas Richardson Hotel after staying in room…read more216. While our overall accommodations included friendly staff, clean bedrooms, and comfortable beds, I need to address the unacceptable condition of the bathroom in our room. My husband and I traveled from Washington, DC, with our 5-year-old son, who had just undergone facial reanimation surgery. As you can imagine, this was an incredibly stressful and emotional experience for our family. After his release from the hospital, we simply wanted a comfortable place to rest that could accommodate both our son and the wheelchair he required immediately following surgery. When I checked in, the front desk attendant explained that because our stay had been booked using points and we arrived before the 4:00 p.m. check-in time, they had not yet completed preparation of rooms tied to point reservations versus standard reservations. Rather than make us wait, we were offered room 216. The staff was kind enough to provide us with a wheelchair while we waited for our son's wheelchair to be delivered, which we appreciated very much. After an exhausting and emotionally draining week, we brought all of our luggage and our son's belongings upstairs and immediately fell asleep. It was not until the following morning, when my husband attempted to shower, that we discovered the alarming condition of the bathtub. (Photos attached.) At first, I assumed this must have been an oversight due to our early check-in and that housekeeping simply had not yet cleaned the bathroom. Because we had medical appointments scheduled that day, we wore Crocs and flip-flops while showering, and we had already planned to wash our son in the sink to avoid getting his bandages wet. Before leaving, we specifically requested housekeeping service and asked that the bathroom be cleaned. When we returned later that evening, the ring in the bathtub remained exactly as it had before. My concern is not only how unsightly and unsanitary the bathtub appeared, but the fact that I find it extremely difficult to believe this was the first complaint regarding room 216. The condition was too noticeable and too concerning for management and staff to be unaware of it. Frankly, I feel insulted that this room was offered to us at all. It leaves me wondering whether guests placed in room 216 are simply expected to tolerate the condition without complaint. I am also troubled by the possibility that we were offered this room because our reservation was booked with points and because we arrived visibly exhausted, traveling with a disabled child who urgently needed rest. I am a longtime Marriott Bonvoy Platinum Elite member, and to be placed in a room with a bathroom in this condition -- particularly when I strongly suspect management is already aware of the issue -- is completely unacceptable. We informed the front desk last night that we would be checking out a day early.

Front desk staff are great, hands down these folk rock. The place is clean and furnishings are…read morecontemporary. Location isn't the best but it's close to UTD and within a short distance to shopping, food as well as grocery. It's a convention hotel that is also adjacent to an event center, there's always something going so get your ass down to the bar early and make a reservation for the restaurant. I'll stay again due to as stated earlier its proximity to the university

I fell in love with this hotel that we spent 5 nights in Dallas and then 1 night returning back…read morefrom Austin/San Antonio. First stay we had 2 queen 1 king 2 bathroom suite handicap accessible. The dream room with 2 bathrooms with tub/shower for our kids who don't like getting water in their eyes I quote. We can get both kids at bath time in parallel rather than one by one. Also room is on main level so no elevators needed. Plus, it faces inside which is quieter and less traffic than parking lot. Second stay we had 1 king 1 queen 2 bedroom suite which was a little smaller bedroom for 1 queen bed which can't fit the crib. Also it faces out to the parking lot so need to pull shades down. Breakfasts were great and we also experience a wonderful evening reception with burgers/hot dogs along with salad, corn on cob, and other chips. Also plenty of beer and wine selection. Laundry room was generous with several washers and dryers. Need to exchange cash for laundry tokens. $2 for load in washer or dryer.

These rooms are absolutely stunning! Very clean and updated. If you want a little "home away from…read morehome" then this is the place to stay!

We stayed here during a trip to Dallas. The hotel staff were communicative prior to our arrival, as…read morewe were inquiring about an early check-in. And yes they delivered! We arrived on a Friday morning around 10:30am and upon entering the hotel it was filled with the scent of cleanliness. The "I'd stay here again" meter went up immediately! We were provided information about the amenities included at the hotel and off we went. The hotel room itself was so clean! If you've read my reviews about hotels then you know they are not my favorite. It could be the best hotel on the planet and I'm still coming in with my own cleaning tools regardless. Anywho, Home2 Suites by Hilton Plano Richardson made my standard cleaning process much easier. Room was spacious with more than enough room for two guests. There was a full fridge as well. I can see this being a perfect stay for a business trip or a lengthy vacation. My only grievance was them not having a safe. Something to consider for your personal items that you want to keep safe. Outside of that, I highly recommend Home2 Suites! This was an amazing stay!

Great stay. Very welcoming. Clean and organized. It is in a safe area. Close to shopping and stores.read more

We were grateful for a parking garage. It was clean and entrances to the hotel were all secure…read more Each time we entered the lobby, we were greeted with a smile! The rooms were very clean, ample towels, fridge, microwave, and coffee maker if needed. The buffet of Kickback food was good and came with drinks (adult beverages too)! Breakfast had plenty of options. There was a staff member making fresh pancakes for all. Checkout was seamless. Great stay!

The staff very friendly. Hotel very clean. I had a great room with lots of room and lots of…read morewindows. Happy hour and breakfast was very tasty. Free soda entire stay

Parking is complimentary and plentiful which is a plus. There is a Potbelly Sandwich shop basically…read morein the front parking lot right at Campbell and I-75 which is convenient. And there's also Chick fil A, Velvet Taco and First Watch right across the street from the hotel on the other side of Campbell. The chocolate chip cookie at check in was wonderful, it was so enjoyable. I will say that the lobby here would benefit from a revamp. The seating area directly in front of the front desk would be better on the other side of the bar. There is a lot of empty space there that could be decorated with love seats, armchairs and even high top tables. I was on the 9th floor and I really like the murals of the Dallas skyline on each floor. And I loved the view from my room. Yall, the decor inside the room is so retro. The burnt orange had me feeling like I had just stepped into 1970. I like it. The housekeeper who readied this room for check in did not do a great job in the bathroom. The vent in the shower had so much ignored and accumulated dust. Bring your Lysol wipes. I started wiping everything down. This Doubletree is most definitely showing its age but the location is nice and the cookies at check in are superb.

Absolutely miserable stay. No AC. No lights in bathroom (pointed out after first night.) said they…read morewould fix it. They did not. Then no running WATER the second night from 7:00Pm through when I checked out in the morning. June 30 2026. Said they would give 50% off for one night. HThis hotel is falling apart. Do not stay here.

Very well run, very convenient and well maintained Hampton Inn. We stay here when we are meeting…read morewith Toyota and it is very close to the offices, and not far from the airport. There are plenty of great meal options nearby, including Velvet Taco and Hard Eight BBQ that you could walk to if you needed. My room was spotless and the free breakfast was very good. I think this hotel is relatively new and it's in very good condition. Will continue to stay here in the future for sure.

Nice suites had everything I needed: a refrigerator, a microwave, and a nice TV. It felt like i was…read morehome. Prices are very reasonable and quiet, and a decent brunch was included. Bed is very comfortable and enjoys my one night stay.

I LOVE my MARRIOTT stays!!! They just continue to deliver--great EVERYTHING!…read more Customer service Ambiance Upkeep Food And THIS location had some GREAT drinks too! The surrounding community is really nice with plenty of places nearby to dine and explore. Parking was convenient, and there's even a nice, family- and pet-friendly park nearby. Overall, another great Marriott experience! Comfortable, welcoming, well-kept, and surrounded by plenty to do. I'd definitely stay here again!

I recently stayed at Aloft Hotels for a work conference. Overall, it was an okay stay, but I would…read morenot want to return. The room itself was clean, but the overall feel of the property seemed a bit worn. The carpet and lobby areas looked dingy, and the decor felt somewhat cheap. While nothing was outright dirty, the atmosphere didn't feel as fresh as I would have wanted or expected. On the positive side, the bed and pillows were comfortable enough, and I slept reasonably well. The location was good in that there were plenty of restaurants within easy walking distance, including sushi, BBQ, seafood, and Mexican options. That aspect made it very convenient during a busy conference schedule. One downside: several of my colleagues experienced no hot water throughout our stay. I personally only had warm water, but it sounds like it was a broader issue. Overall, it was a decent stay for work due to the location, but the property could use some updating and better maintenance to improve the overall experience.

My husband and I returned to the Hilton Richardson Dallas while in the area. They are still working…read moreon the road so it was a little confusing pulling into the Hotel parking lot. We eventually parked, walked in, and checked in. The person working the front desk was friendly. We were upgraded to a suite during our stay. We didn't realize that until we opened the door to our room. The room had a living area, a bedroom area, a separate toilet, a separate shower, and two bathroom sinks. It was a nice upgrade with plenty of room to walk around and relax in. Overall it was a pleasant stay with good service.

This hotel is conveniently located right off of Central Expressway on the Campbell exit. There is…read moreplenty of parking but I fully hate that you have to pay to park. You register from your phone. It's a racket. The lobby and restaurant are really nice. The elevators are extremely slow. My room was nice. I was on the 7th floor and I liked my view. I had a king room which is a nice size and well designed. The closet space was smaller than I would have liked but since it was just for a one night stay it was okay. The microwave is downstairs right across from the bar. Hilton has it preset to heat any item for exactly 60 seconds. So if you bring a bag of popcorn like I did be prepared to stand there pushing start 3 or 4 times just to get a popped bag. The location is nice and the property is nice, I would be willing to book here again.

First up: this hotel is now an Extended Stay, not a Homestead Suites. I will edit the details after…read morecompleting this review. Found this hotel using Hotwire by selecting the price and viewing the property name afterward. For just under $50/night, we secured a room here for a mid-week trip to Dallas. This place is somewhat hard to find if you don't know where it is: the sign is small, and it's nestled behind a few buildings. Just turn in when you see a Wendy's, and you can get there fairly easily. Your GPS might get a little confused though. The unremarkable exterior did not prepare us for what we found when we opened the doors here: double french doors open to a high-end-looking lobby, complete with library, several sitting areas, and a fireplace. Front desk is attentive and quick, friendly and courteous. We were immediately helped and on our way to our room within minutes. The room was clean and bigger than expected, with a full size refrigerator, two-burner stove complete with dishes, and a flat screen TV and super comfortable bed. We were nearly late to check out, we slept so well; which rarely happens for us in a hotel! The property itself is very well kept- there's an interior court yard with a gazebo and a pool. Wish we'd brought our swimming suits, because it would have been fun to relax there. Courtyard itself is full of green trees, grass, and flowers, and is well-maintained. Property also has a small fitness room, with towels provided, featuring a weight bench, treadmill, stepping machine, and a bike. As i said, we booked for about $50/night through Hotwire and were really impressed with the quality of this hotel and the customer service. Would go out of our way to stay here again in the future. Highly recommend, especially at that price.

We stayed here for three days. For the price point, this location was ok. Decent sized…read morerefrigerator, two burner cook top, coffee maker and microwave. Dishes, mugs, place settings for four. two Postage size stamp soap for the bath and sink. Air conditioning unit worked well. No ice makers. They had two trays of ice in the freezer. Don't know how long they were in there. Some funky policies. You have to book on the Internet. Did not have Monday through Friday continental breakfast. Small, decent work out room. Outdoor pool that looked nice. Since this is extended stay they change sheets once a week. You can take your towels to the front desk for an exchange. For 64 bucks a night, it works. A bit outdated but it was clean and serviceable. I think this would be good if you had your extended family visiting and they needed a place to stay. We brought our own towels, what they had was ok, just a little thin. Free wi fi, althought you could get an enhanced package and it would have run faster. We would stay here again. It fit the bill for clean, quiet place.

This was just fine. The rooms are huge, nearly suite sized. There's a large divider in the middle…read morewhich is a desk, and a living room area. You do need to request house keeping, otherwise they only come to clean on the fifth day you are there. The gym is tiny. Two out of three treadmills weren't working. There are no machines, just dumbells that go to 50lbs. Breakfast is fine. Premade omelets with Hashbrowns, waffle station, bread, a little fresh fruit, juice. Hours are 6-10a, but if you go close to 10, it's slim picking and they don't seem to refill things fast. The pool is small. Does go to 5 feet, but there were two lounge chairs that weren't ripped. The other four that were there were ripped and not usable. So we had to sit on the ground. I think we'll shell out a little bit more next time for a drury inn.

Our stay was great. Super QUIET area of town. Plenty of parking and easily accessible from 75. Did…read morenot have to interact with front desk, a major plus for us. Got our digital key about 2h before standard checkin another major plus. Room was super clean, a/c was working like a charm, & bathroom water was hot. Comp breakfast was outstanding. Full breakfast and coffee, tea & milk avail. Would highly recommend this hotel.