We stayed here for a week and had a really great experience! The overall vibe of Tru hotels is one…read moreof my favorite parts. It feels modern, simple, and still cozy enough to truly relax. The staff were all very friendly and helpful, and a big thank you to the front desk for giving us a discount for our longer stay. That was such a blessing to us. Housekeeping did a great job refreshing the room every other day, and everything stayed nice and clean. There's a good variety of snacks and drinks in the lobby, and the breakfast each morning had plenty of options. We also felt very safe in the area, which made the stay even more comfortable. The only thing to keep in mind is that there isn't much storage space for personal items, but overall it didn't take away from our experience. We really enjoyed our stay and would definitely come back!

I was in Rockwall for business and was set up at the Tru after a terrible situation at an Airbnb. I…read morecan say it was one of the best hotel stays I've ever experienced, everyone at the front desk was helpful and accommodating. Even when I needed to switch rooms there was no hustle, the amenities were great, especially the pool and free breakfast! 10/10 would recommend anyone visiting rockwall stay here!

No idea why this place has so many mediocre reviews. We very much enjoyed our say here last…read moreweekend. The pool is very nice, the rooms were clean. They even put on a movie played off a projector on the side of the wall the hotel one night. We would stay here again if in the area, plus plenty of places to eat in the area within walking distance.

This was my first time getting a day pass using resort pass and I am glad I chose this location…read more The hotel is absolutely beautiful. It sits right on the lake and you have a good view of everything. The pool was amazing. Since it was so hot outside, being in the pool felt so nice. It's a big pool with plenty of space and lounge chairs. There is an outside bar that closes around 8pm and a bar inside that closes at 12am. The pool closes at 10pm. Overall, I would highly recommend. 10

Good hotel, "I had a wonderful stay at this hotel. The cleanliness of the rooms was outstanding --…read moreeverything was spotless, fresh, and very well organized. It really made me feel comfortable and relaxed during my stay. The staff was also friendly and attentive. I would definitely recommend this hotel to anyone looking for a clean and comfortable place to stay."

The positive - friendly staff. Went out of way to make us feel welcome…read more The negatives - carpet everywhere is stained and dirty. Hallways look like tbey havent been steam cleaned in years. It smells like they throw a deodorizer on it to cover up smells. After staying in our toom for one night my feet were black. Disgusting! Then I started paying attention - We stayed three nights and I nevef heard a vacuum running once in hotel. We were around Sunday morning when most people checkout. never heard it once. AC in bedroom leaked really bad. By the time we left our carpet was soaked. Sad - this place needs better management of facilities and cleaning staff.

This place went beyond my expectations. Beautiful hotel inside and out. All employees were very…read morenice and willing to help with anything. The rooms were big, smelled great and fresh sheets. Breakfast was amazing, they had eggs, sausages, potatoes, cereal, muffins, bagels, waffles, yogurts, fruits. Juices, coffee, hot tea. This place had an inside swimming pool and jetted hot tub. I enjoyed that very much. I will be using this hotel again when I travel back to Rockwall. A lot of walkable restaurants nearby.

I stayed in room 204. There were roaches in the bathroom. I took multiple photos plus a video…read more Showed the front desk and they weren't surprised at all. Told me that room 202 had had them for awhile. No partial refund. You'd think a large company could get rid of roaches ? But I guess not. I used to be a Marriott member but chose here cause the value was good. Now I see why. Towne place is a much much better hotel.

I did not get to stay at the hotel so I can't speak to the hotel appearance/accommodations…read more However, I booked a room and tried to cancel the day before. They do have a 48 hour cancel policy. That sucks but it's fine. They told me instead of the $200 I would only be charged $145. My boyfriend called them and said well can we at least get a credit for a future stay? They said no because it's already been cancelled. I then got charged the full $200. I called and they told me I don't know who told you that. I asked to speak to a manager they said they were in a conference and I asked for a call back. She did call me back but then told me she couldn't talk to me because the reservation because it was in my boyfriends name. I did say but my card is on file. She said that doesn't matter. I am waiting to see what happens when my boyfriend calls and I hope they make this right.

A new and well-maintained hotel in a great location. The hotel is right off I 30 and a couple of…read moreminutes walk to the harbor. The hotel has plenty of parking. The rooms can be a bit noisy if it's facing the highway. The staff in the hotel reception were super friendly and welcoming. The rooms were clean and very well maintained. Definite 5 stars to the staff. The lobby has a bar with plenty of seating and work stations. Breakfast is complimentary in the lounge area. A very good hotel in the Rockwall area with plenty of food options nearby.

I have called this hotel several times requesting a manager to call me back regarding unauthorized…read morecharges of over $300 on my account. I never made a reservation under my name, never stayed at this hotel, and never signed any documents authorizing these charges. Despite multiple attempts to resolve the issue, nobody has been willing to help or provide answers. The lack of customer service and accountability has been extremely frustrating. Instead of helping resolve a serious billing issue, I was treated poorly and ignored. Based on my experience, I would strongly caution others before staying here.

Improve Customer service, equality to guest, eliminate discrimination and racial profile. Brought…read moreto attention of manager, the experience of discrimination and being assigned a room under construction, substandard room, the result management dismissed. Insulted by being offered royalty points, instead of investigating. Don't recommend Hyatt Place Dallas.

This was the absolute worst hotel I have stayed in and I don't know how long the room they gave us…read morewas for handicap and it was smelt so bad. We had to leave the window open all night. It made me sick to my stomach. I totally do not recommend this hotel and I would not recommend it to anyone.

I stayed at the Best Western Plus Rockwall Inn & Suites Jan 28-29 due to bad weather forcing me to…read moreget a room for the night instead of driving home. Kevin at the front desk went above and beyond to help me as I didn't have anything with me. He was able to locate a phone charger for me to use overnight. The hotel was clean, well organized, room was comfortable. Breakfast the next morning was great with several things to choose from and the best coffee. I asked if I could get an extention on checkout as Rockwall was still under a Flash Flood Warning. Was told it wouldn't be a problem. Highly recommend this property.

When you walk into lobby all in the common areas look real nice. Newly updated…read more Short lived when you walk down to room 124 on the first floor! Electric outlets only on one side of bed and only one! No USB for phones and gadgets. Just zilch! Where pics were, now off. Paint doesn't match. Fixtures taken down. Not replaced. Curtains look like there was a cat fight. Bed lumpy. Not what you care to sleep on. Bathroom, no hooks or bars for towels. Mold all around shower-inside and out. Complained upon leaving. Employee acted like surprised. Showed her these pics. They have no business renting out Rm 124. Not going back. Gives Hilton a bad look!

It started off ok. There was a slight stench in the hallway leading to the room, but it was ok. I…read moreate breakfast and it was really grand. The employee that set it up each morning was so welcoming and helpful. The front desk staff was also great and welcoming. As the stay continued, I had reached my breaking point. I woke up to seeing a roach on my cup. At this point I was ready to depart and not return.

Terrible place to stay. Super questionable room, terrible customer service. Booked a 2 night stay,…read moregot 2 towels, needed 2 more towels and was DENIED because the front desk man claims the maids would complain. Don't know what that means? He proceeded to ask me to leave without any towels, even though we had just gotten rained on PROFUSELY 10 minutes prior. 10/10 would STEER CLEAR DO NOT STAY HERE Wish i got the guy's name or I'd drop it. DO NOT STAY HERE Ps. Blood on the comforter Random marks on the ceiling.

The location is perfect for a stay in Dallas. Our room is clean and cozy. My only issue and that…read morewas not the motel problem was at midnight there was loud music / bass until 1 am.

My wife and I, along with our baby had a one night stay. I love its location! Right near the water,…read morethere's a Whataburger and a dive bar within walking distance. It was also 5 minutes from our friend's house so it was a win. Checking in was simple and the front desk attendant was helpful and friendly. The complimentary breakfast was also decent. We had no issues

I just stayed here on a recent trip to Dallas. I did book through a third party, but I really…read moreshould've booked directly as I am an IHG member. Out of these type of hotels, Holiday Inn Express is one of the better ones. Most of the properties I have been to are renovated and clean. Their complimentary hot breakfast is actually pretty good. Customer service is hit or miss. This particular location was super mechanical and straight to business. This property was nice and clean. It is located right next to Lake Hubbard so there are great views depending on what side of the building you are on. It is also walking distance to a sports bar as well as a Whataburger. Getting off the elevator, the hall reeked of that wacky tobacky. I have nothing against it, but if I had brought little kids, I would've been upset. The room door was really hard to open, they may need to get their foundation checked. The room was clean, the bed was comfy and they had really nice pillows. Overall, it was a pleasant experience. No real complaints. I slept good and was on my way!