We've had a premier relationship with Wells Fargo for 20 years, and they seemed eager to provide a ReFi to us. But with a thought towards a better rate, we also called Times Square Mortgage at the recommendation of our Realtor. The result was illuminating. TSM got the initial package into underwriting before Wells Fargo even called us back! What a joke, eh? But TSM is not just fast; everything went smoothly with explanatory communications and clear expectation setting. It should be noted, as well, that the loan itself was funded nearly 10 days before our (seemingly impossible) deadline. We haven't often come across this sort of competent and excellence, which is especially satisfying with such an important financial transaction. Great rates, excellent follow-through, and highly recommended. read more

Town Square Mortgage was recommended by our realtor. We were put under a short close window and they assured us they would keep us informed and could do the close without delays or penalties. Jeff the owner talks a good game and seems nice but politely blames you for his empty promises ( not calling, having other call who don't know anything, changing of fees, etc.). He went as far as to say he was waiting to see if we had any questions on the day of close and we just got the paperwork and hadn't had anyone review it after it was wrong ( trying to charge is another $1800 in buy down fees ). It had not been in any prior paperwork. To top it off the closing fees and paperwork was totally different than disclosed earlier and no one had reached out to review or let us know there was changes. Again some of it was incorrect and had to be changed the day of close. read more

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A note on working with Kevin Svoboda at Town Square Financial... and it's hard to know where to start. My family and I were required to move as our lease was up and our landlord was selling the home. We thought we were going to have to find another increasingly expensive place to rent when I responded to an email I received from TSF at work. Kevin quickly called me back and we got acquainted, discussing our finances and needs. We had terrible credit and very little money for a down payment, as we were not planning on being able to purchase a home. Within a few short days, Kevin and his team had a plan in place to improve our credit and structure a deal to not just be able to stop renting, but to buy an extremely wonderful home and start building equity in a new chapter of our lives. With Kevin's wealth of knowledge and experience and our rough financial situation, he prepared us from the very beginning, saying that it could be a roller coaster of ups and downs throughout the process, but swore he'd work had for us and keep us informed every step of the way. And so he did. Tirelessly. It is with the deepest respect for Kevin that I choose to disclose that, while working for us, Kevin's dad, with whom he had such a close relationship with, passed away. Even while out of town, spending the most valuable time at his dad's bedside before he passed, Kevin kept in touch with us as the loan process continued. As time moved forward, at Kevin's direction, we cleaned up our financials, got the necessary down payment set up and yesterday, after the most emotional roller-coaster ride that we've taken, signed papers and closed on our first home after 10 years of marriage, three beautiful children, seven college degrees and two thriving careers. I imagine that Kevin's dad would be proud that his son works so nobly hard to help people pursue the American dream of home ownership. He did for us - he will for you, too. Our relationship with Kevin started as a professional one, but we're friends now. It is with most sincere gratitude that I recommend Kevin Svoboda and his team at Town Square Financial. Ryan read more

The worst most unprofessional business I have ever dealt with. I had an appointment scheduled with Joelle Benson. After I waited for 30 minutes I realized she wasn't coming. Then they told me to call her and her voicemail was full so no message could be left. After I called her assistant she told me a meeting came up but no one bothered to call me. She then rescheduled me for another appointment. Then on Christmas Eve I get a letter that our application was withdrawn. No explanation just withdrawn. I'm making sure I let as many people know what a unprofessional, horrible company this is. I'm a military Veteran and a Texas Master Peace Officer. read more

Town Square Financial is the mortgage lender I always refer to clients, friends, and use myself. Hands down, most professional and dedicated guys I've worked with in ANY field. Jeff Jannesch and Daniel Vejman (he's from Sweden!) are always ahead of the game. They are true educators throughout the entire process so all involved understand what is going on and feel even more confident the next time. When I'm working with Town Square, I am confident everything is going to get done and get done right! My highest of compliments! read more

Most recently, I purchased my 3rd home using Townsquare Mortgage. The process was easy and Joella Benson and her team communicated with me frequently regarding needed information and deadlines. However, the very first loan I did with TSM was a bit rough due to my credit, she walked me thru how to clean it up and the results prove she knew what she was talking about. The 2nd and 3rd loan was effortless due to her knowledge and guidance. I would HIGHLY recommend TSM and I have to many of my family and friends. read more

We had a very bad experience with Town Square Financial. Allen Moniri was very unprofessional. As soon as we let him know we wanted to go with someone else he cowardly emailed my wife and belittled her. My wife politely thanked him for helping us a few times through email (even though he was being very rude) then he cc'd me and my wife in his last email telling us in the most passive aggressive way just how stupid we were for choosing another lender. I have never seen a grown man throw such a temper tantrum via email over clients choosing another lender. We were not locked into any deals with him or his company and we were just shopping around when we spoke with him. We talked to him in person once, and didn't like what Town Square Financial had to offer so we tried to cut ties a few times. We have absolutely no obligation to choose Town Square Financial and didn't appreciate the harassment. I do not recommend this company for your lending needs, and especially not with Allen Moniri. P.S. If the manager of this company is reading my review, I can provide our email conversation to show you just how rude he was and how he treats his clients. read more

Allen Moniri, Town Square Financial, was very professional, friendly, and continued to be very focused in getting everything completed throughout my first home buying experience. His communication with me was impeccable and he is very knowledgeable and experienced in the home loan process. I was totally impressed. I would definitely work with him again! read more

Louis Balady and the town square financial team has done an outstanding job with all of our loans over the past five years. They not only have the appropriate staff to handle all sorts of situations, but they take pride in building relationships and making sure everything goes according to plan. At the end of the day the most important thing....... If they say they can close your loan they will !!! read more

After my first review, the branch manager started texting my phone at 10:45pm stating how she was very upset that I blamed her. I explained when she did not follow up as stated multiple times and did not follow through on what she stated as "doing everything to get the deal funded in house" it was how it felt. She then said my review wouldn't matter because of all the other good reviews. That is what you want to hear, right? She said nothing was her fault even though she is the branch manager. No accountability. read more

Allen Moniri was so helpful during our home buying process and has always been available to answer questions. Always prompt, thorough and courteous! read more

I have worked with TFS over the last three years and closed a number of transactions. They have always gotten us extremely competitive rates but more importantly, they have provided excellent service. They have been excellent at managing the many details and have been completely transparent when issues arise. We are pleased to have such absolute professionals to work with and will continue to work with Daniel and Jeff in the future. read more

Completely disgusted... I was looking at a home in TX with Cullers I asked the realtor Jake to set me up with someone in TX because I knew the property taxes were way different than AZ. When I gave her my info and house that I wanted Gracie gave me the pre qual docs showing me what they would be. Weeks later title sends the docs on taxes so I called her she said title was wrong what she gave me was correct.. I am in the business title is really never wrong on these things. So I call the title rep she gives me the calculation on what the property taxes are they would have been another $250 than what she quoted. So I had to cancel since taxes were already so high I couldn't add more on top of it. Do they care that she is the one that messed it up no they kept the deposit even though its on her. Two weeks later after canceling it she sends me an email stating that she got my purchase contract???? I sent her an email back with what happened not a response at all from her. It seems super shady what they do to people and can't even say a sorry for anything completely disgusted with this entire process and the left hand sure did not know what the right hand was doing at all can only imagine how the loan process would have gone since she couldn't even send me the application. read more

As a first time home buyer I was completely overwhelmed with the whole process! Keith and Victor went above and beyond to make everything easier for me and were very patient through it all! I would definitely recommend Town Square Financial to my family and friends. read more

Jeremy Lewis from town square was amazing. He was on top of everything every step of the way. We closed super fast on my house and he was always available to answer questions. I'm a proud new homeowner! read more

As a buyer's real estate agent, I have a very high standard for the lenders I recommend to my clients. Good job Keith Benson and Town Square for making two of my recent buyer deals close without a hitch. Keith is a great guy to work with and will get your deal done correctly and on time! Give him a try! read more

The mortgage loan lenders work as part of a team. As a team member, Daniel is non-compliant with the requests of the consumer, is unresponsive to direction and does not listen to the client/consumer - who he represents. Of the numerous incidents, his superiors are aware of his behavior and only intervene after situations become critical for the businesses loss of income. The first incident was in submitting documentation to be pre-approved for a mortgage loan. Because our federal taxes are complex Daniel felt compelled to try and play CPA. His reasoning was that because he could not understand them, they were incorrect (even though they were done professionally and accepted by the IRS.) The delay caused the loss of sale for a house we were interested in purchasing. The next incident was lack of compliance with a request to email information, not a phone call - which he followed up with a phone call. Non-compliance issue with his aggressive request to contact the seller to disclose information about us, the client. We explicitly stated we did not want him contacting the other party, to which he sent out an email with the information we did not want disclosed. Eventually after two more of these incidents we escalated it to management who removed Daniel from our account at our request. Unfortunately we cannot recommend this company to anyone because of our experience. When you're dealing with hundreds of thousands of dollars in transactions, this behavior should not occur. read more

I'm actually a little late in writing my review for these wonderful people, I'm sure there were alot of people that helped me get my home in May of this year, but Jeff Jannasch and Daniel V. stand out the most for me. I owe these guys for helping me with my first home. These guys worked ENDLESSLY to try to help me get my home, as my situation was a little different (I was buying a home in Dallas from NYC), and I remember Jeff telling me the process was not going to be easy, but he does not take "no" for an answer and promised me he would do EVERYTHING in his immediate power to help my dream home become a reality (i have to admit, at the time it seemed like a stretch), but he absolutely kept his promise. Home buying process is definitely not a walk in the park but these guys worked so hard for me, answering my calls after hours, and even on the weekends when I would have an anxiety attacks (which I had lots of). They were always reassuring and optimistic. They even referred great credit specialists to help my credit improve in a short span, I could go on and on, but the final outcome was my mortgage approval and ownership at my first home. Listen, the home buying process is not for everyone who is not ready, but these guys will definitely guide you in the right direction. I'm definitely ONE HAPPY CUSTOMER :) read more

The seller told me that Joella Benson with Town Square had handled a couple of condos in the complex, so I entered the process as a first-time buyer with some confidence. Since she knew that I was a first-time buyer, I anticipated someone who would walk me through the process. I was rapidly disabused of my delusions. Her business card lists her office and cell numbers, but her cell voice-mail has been full the entire time (about 10 weeks). After I tried for a few days to contact her via her office number, she informed me that email is the best way to reach her. She didn't apologize for my frustration or wasting my time, and her pattern continued through closing. If she wanted something from me, she expected me to drop everything. If I had a questions for her, multiple emails from both my realtor and me were required before she would even acknowledge that we had a question, much less get an answer. I've learned through dealing with her that she will NEVER apologize for any of her errors- simply because she is not capable of acknowledging that she ever makes an error. As a consumer, I understand that we live in a complicated world in which conditions and situations change constantly and quickly. I merely expect for someone to keep me apprised of these conditions. Joella is unable to fulfill this expectation because she is unable to communicate- or she is unwilling to do so. (Since closing has FINALLY occurred, I don't really care anymore which.) Closing was delayed twice, and the seller, my realtor, and the title company all agree that Joella is the reason why the process was so onerous. I think that she is the way she is because her husband owns the company, but that fact does not change the fact that she made this process extremely stressful for this first-time buyer. On the day that we ended up closing, she didn't even bother to respond to my queries regarding whether closing would take place or not. If you have lots of extra time and just want to use her to see how horrible the home-buying process can be, try Joella! read more

I cannot say enough great things about Town Square financial ! From beginning to end , Jeff and Daniel were so easy and helpful to work with . Daniel went above and beyond to help us get into hour home . He worked with us for over a year and was very patient & professional . Daniel was also prompt at returning phone calls/emails and made sure we understood everything . The process was done in a timely manner and stress free ! So glad we found them. They are hands down the best !!! read more

Ran my credit, but never bothered to help us out! We have excellent credit and i dknt understand why we cant get ANYONE TO CALL US BACK! If you dont have the ability to call someone who is serious about buying a home dont run their credit! read more

My husband and I just bought our first home together. Keith was so helpful and always there for us throughout the process. Thank you Keith for making our dream come true!! I highly recommend Keith at Town Square Financial, you wont be disappointed. read more

Jeff and Daniel are two of the very best in this industry. I see them go above and beyond over and over as I've closed over 100 transactions with them. Case in point, I've even had to tell Jeff not to pick up his phone to talk to me when he was at a wedding! Their success lies in the extra work they do on behalf of the client. I'm so big on accountability and loyalty as a referral only brokerage and Townsquare models it to perfection. Lending is an extremely regulated and complicated industry and one which you will have no rock unturned. The good news is that you will have shepherds in these two that can give you amazing guidance to get you to the finish line. I'm honored to have them as my personal lender as well. Thank you guys, you have only made me better as an advocate for the clients we serve. read more

I was very dissatisfied with the lack of respect of Keith Benson showed me handling my first home loan. Mr. Benson and i were scheduling a meeting to sign loan agreement for Saturday 4/6/13 at 8:00 a.m. and me and my family woke up to drive approximately 45 minutes to Mr. Bensons office. I called Mr. Benson to confirm our appointment and he told me he had already made plans and said he didnt care if this woupd cost him the "deal". Mr. Benson showed me no type of remorse and made my first time home buying experience one i will never forget. I hope his affiliation with Square Town Financial is not . Anyone wanting to get a loan please do yourself a favor and not choose Keith Benson to do your loan. He will not show you any respect. Very unprofessional!! read more