Last Saturday, my husband, daughter and I were on the Cape for the day when we experienced a…read morepunctured tire on our car. It being a Saturday around 6PM, we quickly googled tire patching in the area and found this garage did repairs, and was supposed to be open until 9PM, which was great. When we arrived and approached the gentleman who was sitting in the station was on his cell phone. He asked how we were, my husband replied "not great" and proceeded to tell him of the situation. The response was "we have no mechanic". Ok, can you please call someone to help? (this is a local garage and I assume local employees, but I could be wrong). "No". Is there anyone open or in the area that can help? "630 on a Saturday, no."
The problem was we have to drive 120 miles home on a donut, with our child in the car. Fine, we can make this work. My husband and I both know how to change a tire, and proceeded to empty the contents of the trunk onto the parking lot and changed the tire. 30 minutes later, my husband finished the change, asked me to take our daughter to the bathroom and then he wanted to clean up himself. I went back to the office and it was closed. It was supposed to be open till 9 but the man was gone. He never came up to us to offer to help or to call a tow, see how we were, if we needed anything. He just closed the shop, seeing a family working on a car in his parking lot and left without saying anything. Granted, it's not an unsafe neighborhood or anything, and we were handling the situation as best we could, but common courtesy would at least make someone check up before you left, especially a family with a young kid far from home.
The other reviews that state great customer care must not have dealt with this man. He was more concerned with his phone than helping customers. We expected better of a locally owned business. No care what our situation was, no offer of help, nothing. I hope no one else ends up in a situation like that. We had some difficulty making it home, but luckily, we made it back safely.