My truck needed new tires, and I considered a few different places, but Sullivan (Peabody location)…read moreis close to me and their website had a great selection of premium brand tires (I was looking for a BFGoodrich All-Terrain). You can pick out a tire and set up an appointment online. So I picked the tire I was looking for, made an appointment on the website, and almost immediately had a real person email me back confirming the appointment. Nice. I showed up today at the time I requested, they had the tires I had requested in the correct size, and they brought my truck almost immediately in and began work. They completed the tire install and an alignment in just over an hour, which went by quick with my laptop and the wifi at the Dunkin Donuts across the street (they do have a decent waiting room with a TV but I wanted an iced coffee). They called as soon as it was done. To be fair, they were not very busy (this was a Friday morning) but this was an excellent turnaround time. The tires are great, the alignment is perfect and the guys were friendly. There was no up-sell for services I didn't need, except to ask if I wanted the road hazard warranty (which I did, cheap enough considering the cost of premium tires). I honestly can't say how they compared on price to other shops because I wasn't shopping on price; the cost of the tires and the install seemed reasonable and to me the convenience was most important, and they did excellent on that. This is not the kind of place I would do service at (not a knock on them, I just like to do my own, or take it to the dealer for anything complex) but I would definitely return next time I need tires.

Purchased 4 Continental tires for my Jeep. Told the woman Patty on the phone that I wanted brand…read morenew, not something laying around .. She laughed and said all our tires are brand new and current. Got 3 miles back to work to look at my $1,100 tire job. All 4 tires are worn on edges, someone's returned tires not brand new. Never go to Sullivan Tire again. And to really make things worse..the dot code: July 2024. 2 years old.

What a great experience!…read more My step dad is a mechanic and we found this place while searching local shops to get a transmission reprogrammed for my Lincoln MKX. We have never really used an auto repair shop, seeing as he does it all, yet this was one thing that needed to be done after replacing the transmission. One word : IMPRESSED. Quick and friendly service and honest opinions about the car - which is really appreciated - you don't always see this when going to a auto shop. If you are looking for ANY car service needs, go to Essex County Auto Repair. Highly recommend and we will be back if we need to be. Bravo!

We are so thankful to Anthony, Alex, and Will for their outstanding work on our Ford Edge and…read moreCadillac CTS! They quickly diagnosed and repaired every issue with efficiency and care. Their reliability and attention to detail gave us complete peace of mind, and our vehicles couldn't have been in better hands. My husband and I highly recommend Essex County Auto Repair for any repair work or oil changes! We'll definitely be returning for any future needs.

Had my rear differential rebuilt, needed a 500Mile diff service. Rob got me in on a Sunday morning…read morewhich is great because it's my tow vehicle and we leave for MI at 11AM ! Bada Bing, Bada Boom and we're off! Great service and efficiency. Thanks Guys!

Terrible service they advise to have work that the car doesn't need just to charge more…read more Not honest Would never go back again

I visited Monro Auto Service for the first time I found the…read moreassociates to be courteous and knowledgeable The wait time was shorter than anticipated

Made an appointment online to get my state inspection sticker done. Appointment was confirmed and…read moreeven got a reminder, email the day of. Walked in and was told there inspection guy is only part-time and was not there today and would not be able to get my inspection done. Absolutely ridiculous that I was able to get a confirmed appointment for the state inspection plus a follow up email and then told day of to go home

Steve the manager understood my issues with my aftermarket wheels and saved me money by finding…read morediscounts on their services. The tech that worked on my car was excellent and gave me a great status update on all my services.

Joe was fantastic. Very helpful and informative. Services were pretty quick. Definitely will be…read moreback if u need anything.

Fantastic customer service. Great prices…read more Very Quick and safe. Thanks Jonas and Nick. Second time for fantastic service and quick. Highly recommend Town fair tire Danvers Massachusetts Thanks so much to all the great guys who helped out with Loosie.

The salesman had a bad attitude explaining the tread depth. Told me that I would only get the half…read moreof the warranty of the tire if I don't purchase the Alignment service. I went to a different place, and they offered me the same 4 tires with full warranty of the tire with less price.

Highly recommend these customer service based professionals. I have brought all 3 cars in my…read morefamily to them for a variety of services including simple oil changes, engine checks, new tires, and the most annoying rattle on my 2 year old car- which was not discovered by the Ford dealer! Will continue to come to this Meineke for all car care needs!!!! Thank you for such great service!!

My daughter, who was preparing for an imminent cross-country car trip, suddenly discovered that one…read moreof her tires was reported as low on air. She was unable to fill it up with her compressor. She called AAA, and they were also unable to fill it, so they towed it to Meineke in Beverly. It was near the end of the business day, so she figured they'd get to it the following day. What she didn't know was that the shop would be closed for the following four days. The next morning (before we knew that Meineke was closed), I had called and left a message on their voicemail. Then we learned about the closure, so my daughter started to figure out how to get her car towed elsewhere. However, to my very pleasant surprise, Chris from Meineke called me back. Apparently, he was catching up on some work during the closure, and had a mechanic on emergency standby. I described the situation to him, and he said he'd see what he could do. The next thing we knew, Chris and the mechanic, Paul, had thoroughly checked the bad tire for leaks, checked the valves on all four tires, fixed the valves on two of them, topped off the fluids, and checked and inflated the spare tire in preparation for the long drive ahead. All without requesting any compensation at all, on a day that they weren't even open! This saved my daughter considerable aggravation, time, and money. It was truly above-and-beyond. A heartfelt thank-you to Chris and Paul for helping us out of what was shaping up to be an all-day stress event, and for reminding us that there are such wonderful examples of professionalism and kindness out there.

Broke my tire sensor after claiming they had tires in stock and I had paid for them and then wanted…read moreanother $200 for what they "do have in stock", takes four days to get one major name replacement tire so the warranty is useless and they put a tire on my car sold as new that has a plug in it.

I knew the location of the leak in my tire could not be patched. I further knew this car would…read morerequire all 4 tires to be replaced. They found a set of tires that wete currently on sale and of higher quality than the ones being replaced. In the end, it was $150 cheaper than the old tires cost 3 years ago! Amazing! Also, customer service could not have been better! I need an oil change and the mechanic told of a quality shop nearby.