Randy and his team do the best they can to satisfy each and every customer. Their price match…read moreguarantee is second to none. Costco has good prices on tires, but they won't mount aftermarket wheels unless you buy the wheels from them. No more Costco tires! Also, Town Fair does the alignment so you don't have to go anywhere else. The Andover Street, Danvers location is so convenient from anywhere on the Northshore. See Randy and his team the next time you need tires.

If I could give 10 stars I would! Chris was amazing,…read morecourteous and professional. It was a very hot day and their team worked hard in the heat to fix my tire. Highly recommend for planned tire work or emergency tire needs. Ask for Chris, he'll take good care of you!

Had 4 brand new nokian tires and new wheels I supplied mounted on my Tesla Model Y. Everything was…read moreout of the box- brand new! The shop could not balance the set. I gave the shop a second attempt to balance the setup but they failed. Kevin insisted that there was in issue with my wheels and that he sees it all the time. I went to town fair tire, they checked the roundness of both wheels and tires. Town fair tire discovered one of my wheels was out of balance causing issues. $200 wasted and 2 trips back and forth to pickup my car from this place when their tire machine has issues. Before going to town fair tire I ordered a new set of Nokian tires from Sullivan through their call center and was going to mount the new tires on my stock wheels and tires (as suggested by Kevin). 1 day after placing the order I get a call from Kevin saying not to come in for my appointment I setup with the call center, and that Kevin will call me when the tires come in. Well that never happened, it's been 3 weeks, approaching 4 weeks. I've gotten lots of tire services and inspection stickers done at this location and the Watertown location. I'm taking my business elsewhere now. I would also appreciate a refund since they never got the job right.

My wife stopped in last night because her car kept losing air in one of the tires. It was…read morediscovered that a nail was embedded in the tire tread. The sales rep. told her it was unrepairable and she needed a new tire. He could have one there the next day for $330.00. She called me and I told her absolutely not. The tires are about 2 years old with @10,000 miles. She stopped by the local Shell station this morning and they repaired the tire while she waited for $35.00. Watch out for these guys. Looks like they tried to take advantage of the situation. Not the service I want.

Essex County auto repair is truly terrific. Anthony seems like one of the most honest and…read moreconscientious people. They are very professional, but also friendly and do a great job.

I recently moved to the Peabody area and received what seemed to be an inflated quote from my local…read morecar dealership for work on my front brakes. As a woman with limited knowledge, I wanted to be sure not to overpay, so I called a few places and East Coast Auto Repair offered to check my car out the next morning, which worked great for me. (I was right about the high quote from the dealership by almost $400.) I asked the person who greeted me at the shop if they had time to complete a thorough check of the car while they had it for my brakes and they did. When completed, their review included the work on the brakes and only the usual maintenance type things with no pressure for any additional, or possible unnecessary work. In fact, they appreciated my need to control my expenses and made suggestions on how I could get the most out of my car. The people working there were polite, knowledgeable and honest. They deserve their high ratings and I am happy to be able to have found this exceptional auto repair shop close to my new home. I highly recommend them.

Terrible service they advise to have work that the car doesn't need just to charge more…read more Not honest Would never go back again

I had this location align my truck and balance my tires. When I picked up my truck, I noticed my…read moresteering wheel was off. I immediately called and let the sales advisor know, and told her I would be back to have it redone. It took me a month or so to get back, and I purchased a new set of tires, so I asked for them to be balanced again. The service writer was very kind and said, sure no problem," I will even ask the technicians to clean the wheel weight stickers of your rims". I thought that was great. Well I went to go pick up my truck this time, and I asked if the techs cleaned the rim, and the adviser assured me they did. I asked to talk to the tech that did it so I can tip him. As we walked into the back, the technician exclaimed. " I don't talk to f$^&& customers." I let that go, and tipped the 2 techs that worked on my car anyway. After I left, I noticed my steering wheel was still off. A day later, I started hearing a noise from my right rear wheel. They had not tightened my lugnuts on the wheel at all, I was able to remove them with my fingers, I also noticed the wheel weight sticking had not been removed as I was told. After a week and a half calling corporate, the district manager reached out to me. Apparently he thought my, and my family's safety was funny, as he basically laughed at me and this situation on the phone. I don't even care about being refunded at this point. I just want to let people know that having your vehicle worked on here can really result in a safety issue, and No-one at ANY level in this company cares what horrible work is going out their doors. Be careful! Update: Well the nightmare never ended. Finished paying the forestone card off and closed the account. Never got a card. Horrible customer service from beginning to end.

Got a flat late Saturday night had my car dropped off that night, despite needing very specific…read moretires ordered, William and the crew was great and got me my car back Monday. Good people and good service.

I visited Monro Auto Service for the first time I found the…read moreassociates to be courteous and knowledgeable The wait time was shorter than anticipated

Steve the manager understood my issues with my aftermarket wheels and saved me money by finding…read morediscounts on their services. The tech that worked on my car was excellent and gave me a great status update on all my services.

Joe was fantastic. Very helpful and informative. Services were pretty quick. Definitely will be…read moreback if u need anything.

The salesman had a bad attitude explaining the tread depth. Told me that I would only get the half…read moreof the warranty of the tire if I don't purchase the Alignment service. I went to a different place, and they offered me the same 4 tires with full warranty of the tire with less price.

Got helped by Justin couldn't be happier with the experience! What a diva!! Four tires mount and…read morebalanced perfectly

My daughter, who was preparing for an imminent cross-country car trip, suddenly discovered that one…read moreof her tires was reported as low on air. She was unable to fill it up with her compressor. She called AAA, and they were also unable to fill it, so they towed it to Meineke in Beverly. It was near the end of the business day, so she figured they'd get to it the following day. What she didn't know was that the shop would be closed for the following four days. The next morning (before we knew that Meineke was closed), I had called and left a message on their voicemail. Then we learned about the closure, so my daughter started to figure out how to get her car towed elsewhere. However, to my very pleasant surprise, Chris from Meineke called me back. Apparently, he was catching up on some work during the closure, and had a mechanic on emergency standby. I described the situation to him, and he said he'd see what he could do. The next thing we knew, Chris and the mechanic, Paul, had thoroughly checked the bad tire for leaks, checked the valves on all four tires, fixed the valves on two of them, topped off the fluids, and checked and inflated the spare tire in preparation for the long drive ahead. All without requesting any compensation at all, on a day that they weren't even open! This saved my daughter considerable aggravation, time, and money. It was truly above-and-beyond. A heartfelt thank-you to Chris and Paul for helping us out of what was shaping up to be an all-day stress event, and for reminding us that there are such wonderful examples of professionalism and kindness out there.

I had brought my car here a couple weeks ago because I broke down twice in one week. They told me…read morewhat was wrong with my car in full detail. The prices were not nearly as high as I had expected it to be. Staff are friendly. I recommend this place! I will definitely be back for any future needs!!