For an entire WEEK this office has been sending me non-stop text, reminding me about an appointment…read moretomorrow. Last week, I called for the soonest appt., was placed on hold after they RUN your insurance. They ask you what type of insurance you have before they even send you the link to fill out any paperwork. But they wait until less than 24 hours before an appointment to let me know that they DO NOT accept my insurance coverage. Offering to "refer" me to another provider. When they could have done that when I called them last week(Monday). It takes them an entire week, to notify you that they do not accept the coverage they take over the phone, when scheduling the appointment. If they did not catch it then, then it certainly should have been evident when they received the completed forms. That is a glimpse into how they run their practice. When it comes to something as sensitive for most patients as Dental Work-the Dentist period... You use your own discernment to advise if you want an office that aren't competent enough to complete something as simple as a new patient registration, in your mouth with instruments. Because just as that was missed, they could have overlooked one of my allergies that were written on the same form as my dental insurance coverage. As a result, I wouldn't trust any place they referred me to either.

Worst dental visit of my life. After having a crown placed, continuing to use my old retainer (and…read moreneeding a new one) my bite is misaligned. I had files transferred from my old Dentist per Dr. Walsh's request, including Invisalign (which took 1.5 mo to transfer as it needed signatures & Dr. Walsh works 1 day/week). I waited for review of the files once the transfer was complete- I didn't hear back. I mentioned this at my next cleaning. Dr. Walsh wasn't there & the dentist said they'd have Dr. Walsh call me the following day. I never heard from him, so the next week I called but had to leave a voicemail -requesting a review of my dental records as my bite continued to feel misaligned/uncomfortable. I didn't hear back, called again, this time scheduling an appt for a bite evaluation or a new Invisalign retainer. I was excited for the appt. as the misalignment had been an issue for a year. Dr. Walsh walked into the appointment annoyed from the start. He told me that me having daily awareness & thoughts that my bite is off center is 'a mental issue' & I 'should see a therapist'. He also repeated 'I'm not being a smartass' multiple times. This was something he conveyed before doing any examination. I was mortified & shocked a dentist would speak to any patient this way, especially given the fact I was trusting him to care for me. From the start he'd decided he had no interest in hearing or believing anything I was saying, and labeling me a 'hysterical woman'. It seems outdated a dentist would have such misogynistic viewpoints in 2026. He the told me 'if you want to tell me something thats actually a problem with your bite then go ahead but you are explaining nothing to me' after I explained the issue in several ways. He continued to belittle & talk down to me, even seeing that I was visibly upset. The only examination he actually did was using articulating paper (begrudgingly) halfway through the appointment. He did not ask any questions, he didn't try and understand my issue at any point, nor did he provide any solutions. He told me 'Invisalign cannot fix a bite' and 'the fact this has been going on for 1 year tells me you don't have a bite issue'. Disappointing, considering I tried getting in touch w/ him repeatedly, took the time to transfer my records/Invisalign files.. all while having a newborn baby at home... Dr. Walsh should probably consider the fact his patients have major life changes taking place in their personal life, instead of creating excuses for his own egocentric and false narrative. Dr. Walsh is someone who is unable to take accountability for his lack of follow-through patients who genuinely need dental help. He will be committed to misunderstanding any issue you have, based on his mood that day. Dr. Walsh - do better. Be a kind person, not one who makes someone leave your office in tears due to how you talked down to them. It seems you are the one who needs a therapist. And perhaps a new career.

Going here since the 90s best work. They hire great talent, educated staff members and minimal wait…read moretimes.

Poor communication. Over-billing and lack of response from the manager, Katrina…read more I was charged for x-rays at the dentist's office despite having initially declined them. I had scheduled the appointment in advance and was assured that all required records and x-rays had been provided to their office. On the day of my visit, I was informed that the x-rays had not been received and would need to be performed in order to proceed with a cleaning. Although I declined the x-rays, they were performed anyways and I was billed. I contacted the office multiple times over a 30-day period to address this issue. Each time, staff claimed they had spoken with Katrina, the manager, yet I never received a response directly from her. I would not recommend this office due to over-billing, poor communication, and a lack of patient-centric care. I suggest looking elsewhere for your dental needs.

Referred here by Crown Point orthodontics and was not disappointed. Conveniently located in the…read moreGalleria/Matthews location. In a little shopping center with plenty of parking to choose from. The receptionist was super friendly and efficient from scheduling appointments to the in-person meeting. Everything flowed smoothly. The dental assistants and Dr. We're nothing short than amazing. Very thorough and friendly. Explained everything in detail. They are super busy and booked and it looks like they have waiting list of about 2 months for a general cleaning. Happy to find a new location for my son that accepts his insurance. He was nervous having to switch dentists again, but he came out and stated he liked the place.

Worst experience with a dentist (or any kind of doctor) in my life. And I'm not young! I'm still…read morereeling from the passive-aggressive nastiness of the dentist at the Galleria location. Unbelievable. The dental assistant who was there the whole time should've spoken up for me. She did not. All around, worst customer service. If you want to be talked down to, lectured, yelled at, and hurt -- then this is your place. If you want a doctor who listens, takes measures for patients with sensitive teeth, explains what she's going to do, explains options, offers to ensure you have a pain-free experience, is willing to engage in a conversation -- go elsewhere. Just wow.

This was one of the worst experiences of my life. After paying them 7-8 thousand dollars through…read moreinsurance and personal payments. . Not sure of the final amount. I'm stuck with the cheapest looking dentures. The bottom is so big. My bottom lip sticks out. I can't speak right. I can barely fit food into my mouth. They replaced the top for being too big but refused to replace the bottom. Dr Ernst seen they were too big and acknowledge it but was like oh well you signed a contract. Sure I signed a contract but I signed a contract for what i paid for not the trash I received.

I needed crowns on some damaged teeth and had been to see Dr. Ernst. I had work done by him years…read moreago when I moved here, but decided to go holistic because of medical issues. He is covered by my insurance company so i felt comfortable to see him for this. The work is very well done. I had a lot of waiting time in the chair as he works on other patients at the same time. His assistants were all very nice. I used to be a dental assistant, so I trust him. When I used to go there, I always had a different hygienist and sometimes different dentist. I prefer to have familiar hygienists and my own dentist. My husband seems pleased with his care there.

Thank you Gentry Dental of Charlotte for the beautiful smile you gave me today. It's never too late…read moreto get your pretty smile back. Why didn't I do this sooner?Heather, you are an artist!

Great care, the office is beautiful and everyone is so welcoming. Highly recommend for all your…read moredental needs!

Really thorough dental care. I was very impressed by the imaging. It was unlike any other dental…read moreoffice xrays I've seen. I feel like it helped me understand fully what's going on with my teeth. I had a couple issue with scheduling and their appointment confirmation system needs improvement. It's a very busy office so plan to be there for some time. Dr. Alston, Courtney and the rest of the staff were very thorough, knowledgeable, and friendly. I had a good experience and recommend.

Very uneducated, money hungry (with a feisty sales person, in a dentist office.. wild). I was…read moretreated with Invisalign and was told that I was fine with treatment. After seeing other true orthodontists? I have found that the mistreatment of this poor establishment has cause further and prolonged issues as well as a $6000 investment that is not complete. I highly reckoned avoiding this place! The have a sales persons for god sakes. You can tell because the dentist parks her gaudy BMW in the VERY front of the parking lot (limited parking btw).

Dr. Curtis Phillipi, Dr. Paul Phillipi, and Dr. David Kwon are excellent dentists. Their fees are…read morefair. The office staff is professional.

I was late due to traffic and the policy is 10 minutes which I completely understabd. However the…read morefront secretary was very rude and blew me off and barely wanted to even reschedule me. I didn't even want to start a conversation on the matter so I paid my fee and left.

I love the care I receive at Dawson Modern Dentistry. Fran, at the front desk, is always friendly,…read morepersonable and knowledgeable. I can easily call or text to schedule and reschedule. I feel that the office is very transparent about my dental benefits and pricing, and they make everything easy. All the hygienists that I've worked with are super really take the time to educate me. Dr Dawson is also personable and genuinely seems to care. Parking is easy. The office is clean and modern.

I've been under the care of this practice since they opened and have had positive experiences. The…read moreoffice is clean and well equipped. The type of care is patient centered and the office staff are great! Definitely recommend!