A few months ago, I had some slacks cleaned and pressed. The cuffs were not even close to being…read morepressed evenly and square. I figured it was just a one-off mistake. Last week, I brought a shirt and two slacks. The stains were not cleaned at all (I doubt they even put them in the machine). The cuffs again were not pressed square and evenly, and both slacks had wrinkles pressed in all over, from waist to cuffs. A customer in front of me in line apparently had a special garment bag for a gown that they lost. They used to do a decent job, but lately, they're truly an embarrasement.

Service is excellent I recommend it to anyone. This place makes you feel very welcomed and…read moreappreciated by everyone and what they do.

Definitely do not understand the negative reviews. I've had numerous things that required altering,…read moreto include jeans to a matron of honor gown. I thought that I could just tell them "take 2" off the length of the gown" but they wanted me to bring my shoes in. I brought my shoes in, put the gown on, and the gentleman painstakingly pinned my double-layer gown, and altered it within a very reasonable timeline. It was perfection. The dry cleaning services are equally as exemplary. Our whole family uses them and we couldn't be happier with their service.

Had taken my uniform to get new ranks put on but they were not straight, took it back for them to…read morefix it and they ironed it just to say they fixed it but they didn't and told them that it's still tilting and all he said was it's okay.

A long time customer and their alterations are always great. I had a suit arm cuff in need of…read morerepositioning and removal of factory stitching. Not an easy task and well worth the pricing. Not the fastest, nor did I want it to be; just done correctly with expert attention. Will continue to support and worth the drive.

I have used The Drycleaners a few times after having my clothes either come back missing buttons,…read moreseams, or even patches at other "chain" drycleaners. I love the family vibes and authentic feel of The Drycleaners. I had a big event and needed a suit tailored in like less than 3-4 days and before a major holiday. The suit ran big and was long/boxy. When I tell you, the tailor took my measurements quickly and efficiently and got work. Now, I paid a pretty price BUT I know I paid for her dedicated service, expertise, and her time because she is an absolute pro! I picked my suit up on time, and with no issues. I loved the outcome and took this experience as a time to enjoy my first custom suit that I will use for events in the future. Thank you!

I had a king sized goose down duvet that needed wet washing (do not dry clean real down, wet…read morewashing should be used). I evaluated several cleaners online and chose Maple. The duvet came back clean, fluffy, and properly dried with no clumping in the fill. Well done and the price was reasonable. I will definitely be back.

As far as the shoe repair they don't do it on premise,they outsource the work to others. So,price…read morethey told me changed 3 times and took more than 10 days to change sole on shoes. But manager/owner was polite,offered me resolutions and after all,quality of repair was high enough.

This was my first time using Yates Dry Cleaning, and I have to say I was extremely impressed with…read morethe experience. From the moment I walked in, I was greeted with professionalism, friendliness, and excellent customer service. My garments were returned looking fresh, clean, and perfectly cared for. The attention to detail and quality of the work exceeded my expectations. It's clear that the team takes pride in what they do and truly values their customers. Thank you to everyone at Yates Dry Cleaning for making my first visit such a great experience. I appreciate your hard work, dedication, and commitment to providing top-quality service. I will definitely be returning and recommending your business to others. -- Jamar DeJan

I was highly recommended to bring larger items here, like my comforter, and based on my first…read moreexperience, I understood why. The initial service was impeccable, which is why I decided to return. I'm giving two stars out of grace for that first visit. Unfortunately, my second experience with the exact same item was disappointing. When I picked up my comforter, I noticed small specks of lint scattered across it. I brought this to the manager's attention, and while she insisted she personally handled my item and attempted to remove the lint, that explanation didn't align with the final result. If the issue couldn't be resolved, I should have been notified before leaving--not after I had to point it out myself. I did receive a refund, which I appreciate, but I genuinely wanted this to work. It seemed like the manager had already made up her mind that nothing further could be done, and there was no real effort to try to resolve the issue. At that point, I simply asked for my item back so I could take it somewhere that handles items with more care and attention to detail. It honestly made me question whether my comforter was mixed in with others during the process, especially since I take great care in maintaining it, including regularly steam disinfecting it at home. What was also frustrating was that instead of focusing on my concern, the manager began explaining how other customers' items can come in, as if I was expected to sympathize. My only concern was the condition of my item. Based on this experience, I would recommend keeping it simple here--stick to everyday dry cleaning. I would not suggest bringing larger bedding items like comforters or duvet covers, as the quality and attention to detail may not be consistent.

The quality of the service was awful. They broke every button on my sweater and insisted that I pay…read morefor their mistake. I am giving them a 1 star only because I cannot select zero stars. In addition, the one shirt that was not damaged was improperly buttoned. So, they did not even button a shirt properly. I will not return and do not recommend this business.

Giving it one star, only because I had to. The customer…read moreservice quality is poor, at best. The owner began yelling at me when I mentioned they damaged multiple shirts which they made me pay for.. After re cleaning, the stains didn't come out. She had no customer communication skills, only pointing blame, yelling with intensity. A good owner would own up on their mistakes, when their equipment damages clothing. Brand new Joseph banks traveler shirts $75 each, down the tubes. Poor quality and terrible ownership. Run! Run away from this business!

I have been a customer for over 8 years and they have done an outstanding job. I have had clothes…read moresewn as well as dry cleaned. They are always back on the day they are supposed to be. However, it is unfortunate that they will not be able to pick up or deliver anymore.

Would not recommend! He my pants too short and then charged me again to fix them. Unacceptable…read more Will not go back. I suggest you find another tailor or dry cleaner.

I had some some alterations done at a local dry cleaning shop that turned out to be pretty awful. K…read morewas able to fix the issues and made my dress beautiful! Her prices are unbelievably reasonable, and she's very thorough in her work. It's hard to find someone this talented and who cares about their work as much as she does. I'm incredibly happy knowing I have someone who can take care of all my alteration needs from now on.

Tucked into the shopping center next to Starbucks. Not visible from the street…read more Decent place. Stopped in to get a comforter cleaned, but it was $45 for an item that only cost $30. And it takes a week. No thanks!

Have been to this business multiple times for dry cleaning and have not had many issues. Went…read morerecently to get some alterations. Was told the tailor would be coming from Prince Frederick as they do not have one in that locations at all times. The front signs are misleading stating "expert tailoring". Was told the tailor would be in during a certain window and when I arrived she was running late. Not ideal when you're on a time crunch. Would suggest going elsewhere if you need a tailor as this isn't the first time this has occurred at this business....