We started by having a air bag recall on 2010 Ranger while there my partner fell in love with a 2015 150 4x4 truck in the used car lot the salesman Brian said it was local but I wanted running boards back up camera and spray on liner he said if we paid for the liner $550.00 they would pay for the rest . Since we only have one rig we would need a loaner, so we had to have all done at one time. We bought truck on 6/18/2019 the appointment was set for 8/06/2019 Brian said he would call to confirm appointment he didn't we had to call. We took the truck in at 8 am on that day waited 45 minutes while he talked to someone, gave him the $550.00 then got the loaner and Brian said it would be done in a few days he would call, no call so we called one week later as Brian said it would be done in a few days nothing was done on truck so we waited one more week . Brian said he call again he didn't so when we called he was in Wyoming and didn't know what has been done. Surprise surprise he called to telling us everything was done but the liner he said if we left the truck three more days the liner would be done . So we waited to get pickup that Friday(three days later; 17 total days later no liner! He said their machine was broke ( for 17 days)! so he said he would re schedule for Sept. 3. So of course he didn't call us so we called to confirm appointment , oh, he forgot to make appointment! Did I mention I gave him $550. August 6. It is now Sept 4th. Since there is no communication , I will call sales manager to ask for my money I will pick it up this Friday. I will see the how this ends but if I could of have this dealership and Brian would of got a big fat 0. He very careful when dealing with dealership once they get your money they forget everything he sure to get everything in writing . Don't get you're hopes up . read more

I live in a mechanically "under-served" area and my 2000 f250 powerstroke with 300 thousand miles was in need of engine leak repairs to the new crank case pan, rear main, valve covers, high pressure oil hoses, steering, etc.. The parts list was two pages. Two weeks and 3500 later it's like new and good for another 300 thousand miles. Highly recommend Tower Ford; Don G., Brookings. read more

I've had repairs on one vehicle done here, and purchased another used one: I will never purchase from these people again, and I will only bring my vehicle here for repairs when it is something a Ford mechanic must do. Their service department, while nice, are shysters of the highest order. They (intentionally or not) misdiagnosed a problem with my truck engine, and I paid a very large sum to have the issues they thought or said they thought were the cause repaired...only to have the vehicle issues become worse. I returned with the vehicle, and they warrantied their own work and replaced a part that they had just installed...and then found out it wasn't because the part was bad, but because the problem was completely different (head gasket, not leaking water pump..derr). As for my used vehicle purchase, the experience was great practice for what to never put up with again, and what red flags to look for. The salesman lied to me, frequently (I know, I know...how do you tell a car salesman is lying? His lips are moving...), and actually spent a few minutes discussing his marijuana use. The only reason I didn't walk away is because my trade in vehicle would cost too much to fix, and I needed something newer. If I could do over I would have gladly parked the thing and taken a cab to work for a week or two to shop around at more reputable local dealerships. At any rate, I purchased the vehicle, realized that despite my request to see the Car Fax history at the dealership I had not actually got a chance, so I purchased an Autocheck record online with my own money after the fact. That was when I found I had been lied to, repeatedly. I had also discovered a plethora of minor issues with the vehicle, from blown fuses to bad window gaskets and more, so I returned to the dealership 3 days after the initial purchase to point out my dissatisfaction and confront the salesman on his dishonesty. When I reminded him that during the test drive he had reassured me the vehicle had no accidents in its history, and the records confirmed one, he flat out lied and said "I never said that...I never said 'no', I said 'I don't think so'. Lying wretch; during the test drive he not only assured me it was accident free, but promised I could see the vehicle history to prove it. In addition, whenever I started to discuss the issues I had found with the vehicle he would start running his mouth, and talking over me, until I stopped talking...what kind of service is that? When I took the new used vehicle to Les Schwab for its first tire rotation barely a month and a half after purchase, I was informed the front brakes needed $350 worth of repair...a few months later when I decided I didn't trust the dealer's claim that the vehicle had been up-to-date on all scheduled maintenance I decided to have the iridium spark plugs changed...and discovered the valve cover gasket was leaking. All of these things were pre-existing conditions when the vehicle was purchased, and any reputable dealer like Honda World or Coos Bay Toyota would have fixed them BEFORE letting the customer drive off the lot. A co-worker bought a used Honda SUV from Honda World, and they actually asked her to bring the vehicle back right after she signed to purchase it so they could repair window gaskets and other items before she took it home for good...that's service. You'd think a dealer in a small community would try better to treat it's customers with respect and make them feel appreciated so they stay loyal...I will never make another purchase at Tower Ford again...my next vehicle will come from someplace in the valley or even towards Idaho. 2 generations of my family worked for the Ford Motor Company; my grandfather put 26 years of his life into this company. I bet he is rolling over in his grave right now; the company he was so loyal to is spitting on its customers and driving them away to vehicles produced by foreign-based companies...pathetic. Oh yeah, I also found out from a newer co-worker that their service department has bilked many a consumer...she and her husband were taken for a couple thou in repairs that did not solve their initial vehicle issue. Months after the ordeal they ran into a guy that had once worked at the dealership; as he no longer worked there he felt it was okay to tell them the truth: the repair department had intentionally been diagnosing every possible repair for the vehicle except the one thing they knew would fix the problem. This co-worker started after I had already purchased my used vehicle, but she said if she had been working with me before, she would never had let me walk into the place...gotta agree with her sentiment. read more

Tried to have Tower do a collision repair on my vehicle. Had to visit four times before I finally gave up on them doing the repair correctly. First the door was not even close to aligned correctly. Then a fastener was positioned such that it was destroying the rubber weather trim. The door still does not open and close like it did before the collision, but at this point it is a lost cause. Friendly people, but either unwilling or incapable of doing any quality assurance on their own work. Look elsewhere. read more

They have the best service department I have ever experienced at a mechanic, always helpful and genuinely car about you and your car.

Out on our week-long vacation getaway, our Ford 150 pickup was showing the check engine light so we stopped to see what the problem could be. The sales manager referred my husband to the service manager who said the next appointment availability was five days away. They did not have five minutes to use their computer device and assess the problem, if any. This is the famous Ford service? Lifelong Ford owners, we were flabbergasted at this lackadaisical and lethargic response. This never would have happened at our Ford dealership. read more

Wow! Tower Ford service department epitomizes poor customer service! Take your business anyplace else!

I'm from Maine towing a RV and had a transmission problem decided to trade it rather than waiting 10 plus day to have them fix it. This is the worst dealership I've ever done business with in the 50 years I've been buying Fords, and lots of them. Salesman Brian Thorton and the finance officer did almost nothing right. Brian is the end core of the problems I had. They mess the paperwork up and I left and was going to go to Portland instead cause they mess the finance paperwork up, Brian called me and begged me to come back the next day, and did. Big mistake. I didn't have time to stay another day for them to take my plow gear off my old truck so I could take it with me, Brian said he would ship and when I called him to do it. He said he wouldn't. The man would say anything to get someone to buy from him. Brian Thorton is not the guy you want to buy it from. He is a lair don't trust a word he says. My mistake for sure. Please talk to the horses mouth and not the horses @-- if you feel compelled to buy at Tower Ford in Coos Bay Or. read more

Frankly as an older woman I usually get treated like I'm an idiot by car salesman. While I've bought twice now from Tower ford I especially liked dealing with Tyler in sales who was low key but very helpful in showing me their updated inventory. I like tower because they are not pushy and fake friendly. Bottom line is that unless you are a superior diagnostic mechanic you never know what problems you will have with a vehicle. So even if you've done all your research and you get what you want at a reasonable price it's always best when you have a good experience with the people read more

I've purchased two new vehicles from Tower Ford. A 2005 Powerstroke F250 4x4 and a 2013 Focus ST, which was ordered. On both occasions Joe was my sales rep. All I can say is he/they went out of their way to treat me right and did everything they said they would as agreed. For this second purchase, I went back even though they are 150 miles away now from where I live. No white shoes, white belt like the dealers in Portland. read more

Had some issues with my car Focus Hatchback "LILY" (transmission), all taken care of. There service is awesome. Thanks Christien, Mike

Rude and dumb on phone. Sales manager Norman give him F in customer service. Don't return calls, don't know inventory. I'd drive out out town than to buy from Tower Ford. Surprised they are in business still. read more

Bad service.... The owner is not a nice guy. Won't service your car if you don't purchase for him. I went to Crater Lake Ford in Medford.

My bf purchased a Focus a few years back and the process was pretty painless and quick. Needless to say their service department is a different story. When our truck needed some body work, bug guard replaced, scratches on hood, top and top sides of bed and dent by rear wheel we took it to them. The lady seemed really nice, but when it was time for us to pick up our truck and to give them what we owed they wouldn't give it to us cause the insurance part wasn't paid yet, even though it had been approved and our part was paid. I think it was a week later when they quit holding it for ransom. When we initially took it in for an estimate they told us it would be better if we went through our insurance instead of paying out of pocket cause then they would be able to do a better job. Well, after we left with the truck and got home I noticed that the scratch marks on the top sides of the bed were still visible, such a good job they did! They are also not good at diagnosing problems. I know alot of the time when they can't figure something out they take it to another local shop and have them diagnose them. read more